Action
Yes
No
Step 6
a
If the issue happens after installing a new maintenance kit, then
check whether the transfer roller included with the kit is
installed.
Note:
If necessary, replace the transfer roller.
b
Print the document.
Is the print light?
Go to step 7.
The problem is
solved.
Step 7
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies
>
Supplies
Is the imaging unit near End of Life?
Go to step 8.
Contact
Step 8
a
Replace the imaging unit.
b
Print the document.
Is the print light?
Contact
The problem is
solved.
Mottled print and dots
Note:
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non
‑
touch
‑
screen printer models, press
to
navigate through the settings.
Action
Yes
No
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note:
If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Go to step 2.
The problem is
solved.
Troubleshooting
100
