Solving option problems
152
Troubleshooting
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Solving high capacity feeder problems
Problem
Solution
The paper tray does not raise when the
loading door is closed, or the paper tray
does not lower when the door is opened
and the paper tray button is pushed.
Check the following:
• The printer is properly attached to the high capacity feeder.
• The printer is powered on.
• The power cord is plugged firmly into the back of the high
capacity feeder.
• The power cord is plugged into an outlet.
• The outlet has power.
The paper tray lowers unexpectedly.
Check to see if your printer is out of paper or has a jam.
More than one sheet of paper is fed or a
sheet is fed improperly.
Remove the paper in the printer paper path, and check the stack
to ensure the paper has been loaded properly. Be sure to
remove the top and bottom sheets of each ream of paper that is
loaded.
A jam occurs.
Rubber feed rollers do not turn to advance
paper.
Check the following:
• The power cord is plugged firmly into the back of the high
capacity feeder.
• The power cord is plugged into an outlet.
• The outlet has power
Consistent misfeeds or jams in the feeder. Try the following:
• Flex the paper.
• Turn the print media over.
Check the following:
• Feeder is properly installed.
• Paper is loaded correctly.
• Paper is not damaged.
• Paper meets specifications.
• Guides are positioned correctly for the paper size selected.
Service messages
A service message indicates printer failure that may require
service.
Turn the printer off, wait about 10 seconds, and then turn the
printer on.
If the error recurs, write down the error number, the problem, and
a detailed description. Call for service.
