Lexmark C920 SERIES User Manual Download Page 151

Page: 151 / 161

Solving option problems

151

Troubleshooting

xm
ar

k Co

en
ti

l an
no
un
ced - Re

on:

02
/18

/05

Internal print
server

• Make sure the internal print server (also called an internal network adapter or

INA) is securely connected to the printer system board.

• Make sure you are using the correct cable, that it is securely connected, and

the network software is correctly set up.

Refer to the drivers CD that shipped with your printer for more details.

High capacity
feeder

See

Solving high capacity feeder problems on page 152

Printer memory

Make sure printer memory is securely connected to the printer system board.

USB/Parallel
interface

• Make sure the USB/parallel interface card is securely connected to the printer

system board.

• Make sure you are using the correct cable and that it is securely connected.

Option

Action

Summary of Contents for C920 SERIES

Page 1: ...m ABC User s Guide March 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2005 Lexmark International Inc...

Page 2: ...ended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may...

Page 3: ...3 Notices Edition notice Trademarks Licensing notice Safety information Cautions warnings and attentions Electronic emission notices Noise emission levels Energy Star Statement of limited warranty...

Page 4: ...727 In the United Kingdom and Eire call 44 0 8704 440 044 In other countries contact your point of purchase References in this publication to products programs or services do not imply the manufacture...

Page 5: ...are the property of their respective owners Licensing notice The printer resident software contains Software developed and copyrighted by Lexmark Lexmark modified software licensed under the provisio...

Page 6: ...sure Your product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses...

Page 7: ...a is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The manufacturer is not responsible for any radio or television interfe...

Page 8: ...tage limits A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support Lexmark International S A Boigny France This prod...

Page 9: ...a participant in this program As an ENERGY STAR Partner Lexmark International Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Statement of limited warranty...

Page 10: ...provided at a Lexmark designated location When warranty service involves the exchange of a product or part the item replaced becomes the property of the Remarketer or Lexmark The replacement may be a...

Page 11: ...ng performance or nonperformance of Lexmark or a Remarketer for this product under this Statement of Limited Warranty you may recover actual damages up to the limit set forth in the following paragrap...

Page 12: ...ied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages If such laws apply the limitations or exclusions contained in this statement may not apply to you...

Page 13: ...9 Chapter 1 Learning about the printer 16 Understanding the printer operator panel 17 Chapter 2 Installing drivers for local printing 19 Windows 19 Macintosh 23 UNIX Linux 25 Chapter 3 Install driver...

Page 14: ...eling a print job 59 Printing the menu settings page 60 Printing a network setup page 61 Printing a font sample list 61 Printing a directory list 62 Printing confidential and held jobs 62 Printing fol...

Page 15: ...Check MP Feeder 131 24 x Paper Jam Check Tray x 132 Chapter 9 Administrative Support 136 Disabling operator panel menus 136 Enabling operator panel menus 136 Restoring factory default settings 137 Adj...

Page 16: ...llustrations show a standard network and fully configured printer If you attach print media handling options to the printer it may look more like the fully configured model Items denoted with an aster...

Page 17: ...tons are located below the display and the numeric pad is located to the right of the display Paper Menu Default Source Paper Size Type Configure MP Substitute Size Paper Texture Paper Weight Paper Lo...

Page 18: ...from one menu index item to another They are also used to scroll through text that will not fit on the screen The Select button is used to initiate action on a selection Press Select when the cursor a...

Page 19: ...for your particular operating system If you need additional help see the documentation that shipped with your computer and your software Windows Some Windows operating systems may already include a pr...

Page 20: ...is the default installation for local and network attached setup If you need to install utilities change settings or customize device drivers select Custom and follow the instructions on the screen 5...

Page 21: ...serial printing is usually slower than parallel printing it is the preferred option when there is a great deal of distance between your printer and computer or when a parallel interface is not availab...

Page 22: ...ES MENU c Press d Press until Print Menus e Press f Look under the Standard Serial or Serial Option X if you installed a serial interface card heading to find the serial parameters Installing a printe...

Page 23: ...to expand the list of available ports 3 Select the communications port you assigned to the printer COM1 or COM2 4 Click Properties 5 On the Port Settings tab set the serial parameters to the exact sam...

Page 24: ...stallation is complete 2 Open Finder click Applications and click Utilities 3 Double click Print Center or Printer Setup Utility Note A PPD for your printer is also available in a downloadable softwar...

Page 25: ...nnected and the printer is turned on 6 Select the name of your printer and click OK Your printer appears in the original Printer USB window 7 In the PostScript Printer Description PPD File section cli...

Page 26: ...02 18 05 All the printer driver packages support local printing using a parallel connection The driver package for Sun Solaris supports USB connections to Sun Ray appliances and Sun workstations Visit...

Page 27: ...see Print Net1 Setup on the display 8 Press The message Printing Net Setup appears The printer returns to the Ready state after the network setup page prints 9 Check the first section on the network s...

Page 28: ...Option 1 5 Press 6 Press until Std Net Setup or Network 1 Setup appears 7 Press 8 Press until TCP IP appears 9 Press 10 Press until Set IP Address appears 11 Press 12 Using the numeric pad enter the I...

Page 29: ...guring Drag N Print TBD For detailed configuration instructions launch the drivers CD click View Documentation and click Software and utilities Windows In Windows environments network printers can be...

Page 30: ...rinter driver and network port 1 Launch the drivers CD 2 Click Install Printer and Software 3 Click Agree to accept the license agreement 4 Select Suggested and click Next 5 Select Network Attach and...

Page 31: ...ort Select Enhanced TCP IP Network Port and enter the information to create the port c Enter a port name d This can be any name that you associate with the printer such as Color1 lab4 After the port i...

Page 32: ...d click Next The Suggested option is the default installation for local and network attached setup If you need to install utilities change settings or customize device drivers select Custom and follow...

Page 33: ...ns and the print job processing This lets network clients return to applications much faster With this method a subset of driver information is copied from the server to the client computer This is ju...

Page 34: ...he shared printer name is the name assigned during the server installation process 7 Click OK 8 Select whether you want this printer to be the default printer for the client and click Finish 9 Print a...

Page 35: ...Center or Printer Setup Utility 3 Choose Add Printer from the Printers menu 4 Choose AppleTalk from the pop up menu Note If you don t know which zone or printer to select look on the network setup pag...

Page 36: ...allation a Open Finder click Applications and click TextEdit b Choose Print from the File menu c Choose Summary from the Print Panel menu d Do one of the following If the PPD file displayed in the Sum...

Page 37: ...ser window 8 Verify printer installation a Click the desktop printer icon you just created b Choose Printing Change Setup If the PPD file displayed in the PostScript Printer Description PPD file porti...

Page 38: ...vironments For the latest information about installing a network printer in a UNIX or Linux environment launch the drivers CD and click View Documentation NetWare Your printer supports Novell Distribu...

Page 39: ...You can also use these instructions to help you locate an option for removal The instructions in this section cover the following options Internal options Memory cards Printer memory Flash memory Font...

Page 40: ...TION This printer weighs 80 5 kg 177 Ib and requires four people to lift Anytime you move or lift the printer make sure you have enough people to help Use the handholds located on the sides to lift th...

Page 41: ...ay from the printer 3 Use the illustration to locate the connector for the card you want to install or remove 4 Use the following table to locate the instructions you need Parallel connector Ethernet...

Page 42: ...cognizes one flash memory card at a time Warning Memory and flash memory cards are easily damaged by static electricity Touch something metal such as the printer frame before you touch a memory card 1...

Page 43: ...e installing the firmware card Note Firmware cards designed for other Lexmark printers may not work with your printer 1 Remove the system board access cover see page 40 Warning Firmware cards are easi...

Page 44: ...4 Push the firmware card firmly into place The entire length of the connector on the firmware card must touch and be flush against the system board Be careful not to damage the connectors Installing...

Page 45: ...you may have to remove the option card before installing the hard disk 1 Remove the system board access cover see page 40 2 Align and press the ribbon cable connector into the connector on the system...

Page 46: ...on MarkNet internal print server Adds an Ethernet Token Ring or Fiber port to connect your printer to a network Install a MarkNet N2501e or N2401e internal print server if you received either of these...

Page 47: ...e options 1 Remove the system board access cover see page 40 2 Remove the screw from the metal plate that covers the connector slot and then lift the plate off Save the screw Warning Option cards are...

Page 48: ...evision 02 18 05 4 Align the connector on the option card with the connector on the system board The cable connectors on the side of the option card must fit through the connector slot 5 Push the opti...

Page 49: ...vision 02 18 05 Reinstalling the system board access cover After you finish installing cards on the printer system board reinstall the system board access cover 1 Align the holes on the access cover w...

Page 50: ...unit 50 Installing and removing options Lexmark Confidential until announced Revision 02 18 05 Removing the duplex unit 1 Turn the printer off 2 Open the duplex unit door 3 Loosen the thumbscrews secu...

Page 51: ...Removing the duplex unit 51 Installing and removing options Lexmark Confidential until announced Revision 02 18 05 4 Slide the duplex unit out 5 Close the duplex unit door...

Page 52: ...18 05 Removing the high capacity feeder 1 Turn the printer off 2 Unplug the high capacity feeder power cord from the electrical outlet 3 Disconnect the interface cable from the side of the high capaci...

Page 53: ...y feeder 53 Installing and removing options Lexmark Confidential until announced Revision 02 18 05 6 Raise the guide rail and pull it away from the docking frame 7 Remove the wrench from the holder in...

Page 54: ...nstalling and removing options Lexmark Confidential until announced Revision 02 18 05 8 Remove the four screws securing the docking frame 9 Insert the two side covers into the screw holes on the optio...

Page 55: ...uit 3 Disconnect the parallel or Ethernet cable from the printer If you have any other devices connected to the printer turn them off and unplug any cables going to the printer CAUTION This printer we...

Page 56: ...Removing an optional drawer 56 Installing and removing options Lexmark Confidential until announced Revision 02 18 05 5 Lift the optional drawer...

Page 57: ...roperties or Setup from the initial Print box to see all of the available printer settings you can change If you are not familiar with a feature in the printer driver window open the online Help for m...

Page 58: ...the drive when the printer requires attention such as when a paper jam has occurred the printer will ignore the USB drive If you insert the drive when the printer is busy printing other jobs the mess...

Page 59: ...t to cancel is printing and Busy appears on the display 1 Press on the operator panel to open the Job Menu Cancel Job appears on the second line of the display 2 Press The message Canceling Job is dis...

Page 60: ...n on your desktop A list of print jobs appears in the printer window 2 Press Control and click the print job you want to cancel 3 Select Stop Queue from the pop up menu that appears Printing the menu...

Page 61: ...s 5 Press until Utilities Menu appears 6 Press 7 Press until Print Net Setup appears 8 Press The message Printing Net Setup appears on the display The printer returns to the Ready state after the netw...

Page 62: ...ant the printer to hold the job in memory Once your job is stored in printer memory go to the printer and use the printer operator panel to specify what you want to do with your print job All confiden...

Page 63: ...tions Go to the printer when you are ready to retrieve your confidential print job and follow these steps 4 Press until appears next to Job Menu appears 5 Press 6 Press until appears next to Confident...

Page 64: ...onal held jobs Repeat Print If you send a Repeat Print job the printer prints all requested copies of the job and stores the job in memory so you can print additional copies later You can print additi...

Page 65: ...of insufficient printer memory or invalid data that might cause the printer to flush the job When a symbol appears next to a held job you can Print the job Be aware however that only part of the job...

Page 66: ...display 6 Press and release or to select the input option for the folio or statement size paper 7 Press The first line of the display shows the selected input option and the second line shows the cur...

Page 67: ...job is printing or when the operator panel indicator light is blinking Doing so may cause a jam 1 Open the tray 2 Squeeze the side guide tab and position the guide for the size media you are using 3 F...

Page 68: ...of print media such as transparencies postcards note cards and envelopes It can be used for single page or manual printing or as an additional tray The multipurpose feeder can hold approximately 100...

Page 69: ...e up for simplex printing face down for duplex printing To load print media Note Do not add or remove print media when the printer is printing from the multipurpose feeder or when the operator panel i...

Page 70: ...ing down on it or applying excessive force to it 4 Flex the sheets or envelopes back and forth to loosen them then fan them Do not fold or crease the print media Straighten the edges on a level surfac...

Page 71: ...and types in the same tray Loading letterhead or preprinted paper Print side face up for simplex single sided printing Print side face down for duplex printing Do not fill paper above the load line O...

Page 72: ...er Note Do not load any print media other than paper in the high capacity feeder To load the high capacity feeder 1 Open the top cover The paper guides are set at the factory and may already be config...

Page 73: ...per guide thumbscrews 4 Slide the guides left or right to the correct position for the paper size you are loading A4 or Letter 5 Tighten the left and right paper guide thumbscrews 6 Flex the sheets ba...

Page 74: ...tray may cause paper jams 8 Press the paper tray button The paper tray lowers so you can load another 500 sheets of paper Note If there is only a partial stack of paper in the tray the paper low senso...

Page 75: ...ded in tray 2 and tray 4 the printer selects print media from tray 2 until it becomes empty and then the printer automatically feeds print media from the next linked tray tray 4 By linking all five tr...

Page 76: ...of print media when they are linked you could mistakenly print a job on the wrong paper type Printing on banner paper Use these instructions to print on banner paper if you have attached an optional...

Page 77: ...per dimensions with Server Properties a Click Start Start Settings Printers b In the File menu click Server Properties c Enter a Form Description d Enter the Paper Size e Click Save Form 23 Set up the...

Page 78: ...guides are positioned correctly before closing the tray Do not overload the paper trays Make sure the paper is under the paper capacity mark on the inside of the tray relative to the size and weight...

Page 79: ...st all the fonts in your printer You can select the resident fonts from your software program or from the operator panel if you are using PCL 6 emulation PCL 6 emulation PostScript 3 emulation Albertu...

Page 80: ...lack Oblique Helvetica BlackOblique Helvetica Helvetica Helvetica Italic Helvetica Oblique Helvetica Bold Helvetica Bold Helvetica Bold Italic Helvetica BoldOblique Helvetica Narrow Helvetica Narrow H...

Page 81: ...Bold Italic NewCenturySchlbk BoldItalic Optima Optima Bold Optima BoldItalic Optima Italic Palatino Roman Palatino Roman Palatino Italic Palatino Italic Palatino Bold Palatino Bold Palatino Bold Ital...

Page 82: ...diumItalic ITC Zapf Dingbats ZapfDingbats Univers Extended Univers ExtendedObl Univers BoldExt Univers BoldExtObl Univers Light Univers LightOblique Clarendon Clarendon Light Clarendon Bold Helvetica...

Page 83: ...e Bold Eurostile ExtendedTwo Eurostile BoldExtendedTwo GillSans GillSans Italic GillSans Bold GillSans BoldItalic GillSans Condensed GillSans BoldCondensed GillSans Light GillSans LightItalic GillSans...

Page 84: ...each key on the keyboard or more specifically for each code point Some programs require different characters at some code points To support multiple programs and languages your printer has 83 symbol...

Page 85: ...1 Latin 1 ECMA 94 PCL ITC Zapf Dingbats ISO 11 Swedish for Names ISO 8859 2 Latin 2 PS ITC Zapf Dingbats ISO 14 JIS ASCII ISO 8859 5 Latin Cyrillic PS Math ISO 15 Italian ISO 8859 7 Latin Greek PS Te...

Page 86: ...symbol sets support the euro character including all seven Windows symbol sets Hebrew and Arabic fonts A variety of downloadable fonts for Hebrew and Arabic are included on the CD that shipped with t...

Page 87: ...ness use may also provide acceptable print quality Lexmark recommends Lexmark Part Number 12A5950 letter size glossy paper and Lexmark Part Number 12A5951 for A4 size glossy paper Always print several...

Page 88: ...hness between 150 and 250 Sheffield points produces the best print quality Moisture content The amount of moisture in the paper affects both print quality and the ability of the printer to feed the pa...

Page 89: ...e than 25 post consumer waste that do not meet DIN 19 309 Recycled paper having a weight less than 60 g m2 16 lb Multiple part forms or documents Selecting paper Proper paper loading helps prevent jam...

Page 90: ...inted using an offset lithographic or engraved printing process Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers...

Page 91: ...printers Print quality and durability depend on the transparency used Always print samples on the transparencies being considered for use before buying large quantities Lexmark recommends Lexmark Part...

Page 92: ...ton content must not exceed 90 g m2 24 lb bond weight Use only new undamaged envelopes For best performance and to minimize jams do not use envelopes that Have excessive curl or twist Are stuck togeth...

Page 93: ...int within 1 mm 0 04 in of the die cut Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridg...

Page 94: ...ck weighing more than or heavier than 163 g m2 90 lb Be aware that preprinting perforation and creasing can significantly affect the print quality and cause media handling or jamming problems Avoid us...

Page 95: ...unit Optional finisher A3 297 x 420 mm 11 7 x 16 5 in A4 210 x 297 mm 8 27 x 11 7 in A5 148 x 210 mm 5 83 x 8 27 in JIS B4 257 x 364 mm 10 1 x 14 3 in JIS B5 182 x 257 mm 7 17 x 10 1 in Letter 215 9...

Page 96: ...Media sizes and support continued Legend supported unsupported Media size Dimensions 550 sheet trays Multipurpose feeder Optional highcapacity feeder Optional duplex unit Optional finisher This size d...

Page 97: ...highcapacity feeder Optional duplex unit Optional finisher This size does not appear in the Paper Size menu until Auto Size Sensing is turned off See Printing folio and statement sizes This size sett...

Page 98: ...60 to 74 9 g m2 grain long 16 to 19 9 lb bond 2 60 to 74 9 g m2 grain long 16 to 19 9 lb bond 2 Xerographic or business paper Used for duplex printing 75 to 176 g m2 grain long 20 to 47 lb bond 75 to...

Page 99: ...m2 43 to 51 lb bond 161 to 192 g m2 43 to 51 lb bond Labels maximum4 Paper 180 g m2 48 lb bond 199 g m2 53 lb bond Envelopes Sulfite wood free or up to 100 cotton bonds Inapplicable 60 to 105 g m2 16...

Page 100: ...the selected trays are loaded with the same size and type of media select the same Paper Type setting in the Paper Menu for these sources To disable tray linking set the Paper Type to a unique value...

Page 101: ...Using the duplex function two sided printing 101 Media specifications Lexmark Confidential until announced Revision 02 18 05...

Page 102: ...ed printing on letterhead from the trays load it with the logo face up and entering the printer first Using Duplex Bind When Duplex Bind printing is selected in the printer driver or Duplex Bind in th...

Page 103: ...the multipurpose feeder or Loading the high capacity feeder for detailed tray loading instructions Long Edge The asterisk indicates this is the factory default setting Assumes binding along the long e...

Page 104: ...with print media try feeding one sheet at a time through the multipurpose feeder Do not use print media that you have cut or trimmed yourself Do not mix print media sizes weights or types in the same...

Page 105: ...contact Lexmark at 1 800 539 6275 for information about Lexmark Authorized Supplies Dealers in your area In other countries or regions visit the Lexmark Web site at www lexmark com or contact the plac...

Page 106: ...rrent status of your toner cartridge Conserving supplies Several settings in your application software or on the display let you conserve toner and paper For more information on changing these setting...

Page 107: ...ter contact the place where you bought your printer Print media Multipage Print in the Defaults Finishing Menu Causes the printer to print the two or more page images on one side of a sheet Values for...

Page 108: ...aced when Maintenance appears on the display Each kit contains all the items necessary to replace either the transfer belt or the fuser See the following table for the maintenance kit part number for...

Page 109: ...ounced Revision 02 18 05 Cleaning the LEDs If you are experiencing print quality problems such as voids light streaks or light print you may need to clean the LEDs inside the top cover 1 Open the top...

Page 110: ...he LEDs 110 Maintaining the printer Lexmark Confidential until announced Revision 02 18 05 c Push up on the right top cover locking button and at the lift points shown below d Lift the top cover until...

Page 111: ...er to light for more than ten minutes Fingerprints can affect the performance of the photodeveloper Avoid touching the photodeveloper anywhere except the handles Warning The toner inside the toner car...

Page 112: ...om the printer and the area under the cover is free of hands clothing and other items 5 Close the top cover and the front door Closing the top cover CAUTION Before closing the top cover make sure ever...

Page 113: ...Rotate the top cover locking lever to the right Note If you cannot rotate the locking lever the cover is not fully closed Open the top cover and press down firmly until the top cover clicks into plac...

Page 114: ...inter prints a new copy of the page that jammed if Jam Recovery is set to On or Auto however the Auto setting does not guarantee the page will print Identifying jams When the printer jams the appropri...

Page 115: ...media travels through the printer The path varies depending on the input sources you are using 200 Paper Jam Check Areas A B 241 Paper Jam 240 Paper Jam 242 Paper Jam 243 Paper Jam 244 Paper Jam 249...

Page 116: ...ossible jams 200 Paper Jam x Pages Jammed Check Areas A F T1 5 MPF This message identifies the areas A F MPF or T1 T5 you need to check to remove the paper or to clear the message The display alternat...

Page 117: ...ions on how to open the top cover see Open the top cover Warning Never touch the photodeveloper drum on the underside of the toner cartridge Note The paper may be covered with unfused toner which can...

Page 118: ...s the fuser release buttons with your thumbs CAUTION The fuser may be hot Let it cool before touching it 5 Lift the fuser up and out of the printer Set it on a clean flat surface 6 Open the standard t...

Page 119: ...s Lexmark Confidential until announced Revision 02 18 05 15 Open the jam access door on the left side of the printer 16 Remove any paper inside the printer 17 Close the jam access door To prevent addi...

Page 120: ...ck Area C message require opening the duplex jam access door If you are printing on small paper the following steps may not clear the jam See Removing small size paper from the duplex unit 1 Open the...

Page 121: ...Clearing jams Lexmark Confidential until announced Revision 02 18 05 Check Area D This message indicates a paper jam in the duplex unit area To clear area D 1 Open the duplex jam access door on the ri...

Page 122: ...Lexmark Confidential until announced Revision 02 18 05 3 Turn the paper forwarding dial counterclockwise If the paper advances out of the duplex unit remove the jam and go to step 7 If the paper does...

Page 123: ...123 Clearing jams Lexmark Confidential until announced Revision 02 18 05 6 Close the duplex unit covers 7 Push the duplex unit until it stops 8 Close the access door 9 Press If the paper jam message c...

Page 124: ...mark Confidential until announced Revision 02 18 05 Removing small size paper from the duplex unit When printing on both sides of A5 or other small size paper you may need to partially remove the dupl...

Page 125: ...m x Pages Jammed Check Areas A F T1 5 MPF 125 Clearing jams Lexmark Confidential until announced Revision 02 18 05 3 Loosen the two screws shown 4 Pull out the duplex unit far enough to see the duplex...

Page 126: ...200 Paper Jam x Pages Jammed Check Areas A F T1 5 MPF 126 Clearing jams Lexmark Confidential until announced Revision 02 18 05 5 Remove jam from the duplex unit inlet 6 Slide the duplex unit in...

Page 127: ...T1 5 MPF 127 Clearing jams Lexmark Confidential until announced Revision 02 18 05 7 Align the thumbscrews on the duplex unit with the holes in the printer 8 Tighten the thumbscrews to secure the duple...

Page 128: ...middle or bottom optional drawer paper path area Note If you have a high capacity feeder pull the feeder away from the printer 1 Open the jam access door on the top optional drawer 2 Remove the jam 3...

Page 129: ...mmed Check Areas A F T1 5 MPF 129 Clearing jams Lexmark Confidential until announced Revision 02 18 05 Check Area F 1 Pull the high capacity feeder away from the printer 2 Open the jam access door on...

Page 130: ...announced Revision 02 18 05 3 Remove any jams 4 Close the jam access door 5 Slide the high capacity feeder until the feeder locks to the docking frame When the feeder is in the correct position you he...

Page 131: ...when feeding banner paper 11 69 X 36 in Clear banner paper jams only in the paper feed direction If the paper will not come out proceed with step 2 2 Open the top cover 3 Remove the paper on the tran...

Page 132: ...where x represents the tray number where the jam has occurred Paper jam messages 241 244 indicate a jam has occurred in one of the paper trays A 249 Paper Jam Check Tray x message indicates a jam has...

Page 133: ...x Paper Jam Check Tray x 133 Clearing jams Lexmark Confidential until announced Revision 02 18 05 3 Close the tray 4 Press If the paper jam message continues check and clear all paper from the paper p...

Page 134: ...ced Revision 02 18 05 249 Paper Jam Check Tray x A 249 Paper Jam Check Tray x message indicates a jam has occurred in the high capacity feeder Note If you have an optional printer cabinet the high cap...

Page 135: ...24 x Paper Jam Check Tray x 135 Clearing jams Lexmark Confidential until announced Revision 02 18 05 3 Close the top cover 4 Press...

Page 136: ...turning the printer on 3 Release the buttons when you see a clock CONFIG MENU appears on the first line of the display 4 Press until the appears next to Panel Menus 5 Press 6 Press until the appears...

Page 137: ...efault setting These settings are the original printer settings Factory defaults may vary for different regions When you select a new setting from the operator panel Submitting Selection appears When...

Page 138: ...g 1 Make sure the printer is on and Ready appears on the display 2 Press on the operator panel 3 Press until the appears next to Settings 4 Press 5 Press until the appears next to Setup Menu 6 Press 7...

Page 139: ...5 Press 6 Press until the appears next to Off Submitting Selection appears The operator panel returns to Energy Conserve 7 Press until the appears next to Exit Config Menus 8 Press Resetting the Prin...

Page 140: ...ress 6 Press until the appears next to Enable 7 Press 8 Contents will be lost Continue appears Press until the appears next to Yes 9 Press The Encrypting Disk progress bar appears 10 When disk encrypt...

Page 141: ...figure using the format http ip_address 2 Click Configuration 3 Under Other Settings click Security 4 Click Create Password if one has not been set previously If a password has been set before click C...

Page 142: ...e IP protocol to be secure IPSec can be set up between the printer and up to five hosts using both IPv4 and IPv6 To configure IPSec through the Embedded Web Server 1 Open your Web browser In the addre...

Page 143: ...le function on the printer Using 802 1x Authenticating 802 1x port authentication allows the printer to join networks that require authentication before allowing access 802 1x port authentication can...

Page 144: ...does not affect any access through the EWS To lock operator panel menus 1 Open your Web browser In the address line enter the IP address of the printer you want to configure using the format http ip_a...

Page 145: ...a user exceeds a specific number of PIN entry attempts all of that user s print jobs are deleted When a user has not printed their jobs within a designated time period the print jobs are deleted To a...

Page 146: ...or service in the U S or Canada call 1 800 Lexmark 1 800 539 6275 For other countries regions refer to the numbers listed on the drivers CD Note When calling for service call from the location of the...

Page 147: ...evision 02 18 05 Printing multi language PDFs Symptom Cause Solution Some documents do not print The documents contain unavailable fonts 1 Open the document you want to print in Adobe Acrobat 2 Click...

Page 148: ...indows Server 2003 and using a Windows 98 Me Windows 2000 Windows XP or Windows Server 2003 compatible printer driver Your MarkNet print server is not set up properly or is not connected properly Veri...

Page 149: ...configured properly Make sure both the size and type of media are the same in both trays Make sure the paper guides in the trays are set for the correct size media Make sure the menu values for both s...

Page 150: ...nd the printer is secure If the duplex unit is listed on the menu settings page but print media jams when it enters or exits the duplex unit the printer and duplex unit may not be properly aligned Fin...

Page 151: ...securely connected and the network software is correctly set up Refer to the drivers CD that shipped with your printer for more details High capacity feeder See Solving high capacity feeder problems...

Page 152: ...he printer paper path and check the stack to ensure the paper has been loaded properly Be sure to remove the top and bottom sheets of each ream of paper that is loaded A jam occurs Rubber feed rollers...

Page 153: ...the size paper loaded Move the guides in the tray to the correct position The paper has absorbed moisture due to high humidity Load paper from a fresh package Store paper in its original wrapper until...

Page 154: ...roblem call for service You may have a printer part that requires adjustment or replacement Problem Action Print is too light The toner may be low To utilize the remaining toner remove the cartridge b...

Page 155: ...white Make sure the packaging material is removed from the print cartridge Check the print cartridge to be sure it is installed correctly The toner may be low To utilize the remaining toner remove th...

Page 156: ...enu to 600 dpi 1200 dpi or 2400 IQ Refer to the Menus and Messages Guide on the publications CD for more settings information If you are using downloaded fonts verify the fonts are supported by the pr...

Page 157: ...the guides in the tray to the proper positions for the size loaded Print is skewed or inappropriately slanted Transparency print quality is poor Use only transparencies recommended by the printer man...

Page 158: ...on Automatically adjusts the contrast enhancement applied to images Note Selecting this feature disables the manual Brightness and Contrast controls Auto In the driver enable the check box Off In the...

Page 159: ...16 D disabling operator panel menus 136 downloadable fonts 85 duplex binding 102 duplex two sided printing definition 100 from trays 102 selecting 102 Duplex Bind 102 duplex unit printing definition 1...

Page 160: ...4 Monarch 96 storing 94 transparencies guidelines 91 media specifications characteristics 87 sizes 95 types 98 weight 98 memory Print and Hold function 62 multipurpose feeder closing 72 guidelines 68...

Page 161: ...int 153 Paper Jam message remains after clearing jam 153 print time seems long 148 tray linking does not work 149 unexpected page breaks 149 R repeat print 64 reserve print 64 resident fonts 79 S safe...

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