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Solving printing problems

Multiple-language PDF files do not print

The PDF files may contain unavailable fonts.

1

Open the document you want to print in Adobe Acrobat.

2

Click the printer icon >

Advanced

>

Print as image

>

OK

>

OK

.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If

Performing Self Test

and

Ready

do not appear, turn the printer off and contact Customer Support.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices,
see “Printing from a flash drive” on page 84.

Print jobs do not print

Try one or more of the following:

M

AKE

SURE

THE

PRINTER

IS

READY

TO

PRINT

Make sure

Ready

appears on the display before sending a print job.

C

HECK

IF

THE

STANDARD

EXIT

BIN

IS

FULL

Remove the paper stack from the standard exit bin.

C

HECK

IF

THE

PAPER

TRAY

IS

EMPTY

Load paper in the tray.

M

AKE

SURE

THE

CORRECT

PRINTER

SOFTWARE

IS

INSTALLED

•

Verify that you are using the correct printer software.

•

If the printer is connected to your computer through a USB port, then make sure you are running a supported
operating system and using a compatible printer software.

M

AKE

SURE

THE

INTERNAL

PRINT

SERVER

IS

WORKING

PROPERLY

•

Make sure the internal print server is properly installed and that the printer is connected to the network.

•

Print a network setup page and check that the status shows

Connected

. If the status is

Not Connected

,

then check the network cables, and then try printing the network setup page again. Contact your system
support person to make sure the network is functioning correctly.

Troubleshooting

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Summary of Contents for C790 series

Page 1: ...C790 Series User s Guide www lexmark com Machine type s 5062 Model s 210 230 235...

Page 2: ...ng cables 36 Verifying printer setup 37 Setting up the printer software 38 Setting up wireless printing 39 Installing the printer on a wired network 44 Changing port settings after installing a new ne...

Page 3: ...upported paper sizes types and weights 76 Printing 79 Printing a document 79 Printing specialty documents 79 Printing confidential and other held jobs 82 Supported flash drives and file types 83 Print...

Page 4: ...es 156 Ordering supplies 156 Replacing supplies 158 Moving the printer 162 Administrative support 164 Finding advanced networking and administrator information 164 Using the Embedded Web Server 164 Ch...

Page 5: ...nding printer messages 178 Solving printing problems 195 Solving option problems 198 Solving paper feed problems 201 Solving print quality problems 202 Solving color quality problems 214 Embedded Web...

Page 6: ...ng to lift the drawer and printer at the same time Note Use the handholds located on both sides of the printer to lift it off the optional drawer Use only the power cord provided with this product or...

Page 7: ...a printer stand or printer base if you are using a high capacity input tray a duplex unit and an input option or more than one input option If you purchased a multifunction printer MFP that scans cop...

Page 8: ...onnecting the printer Installing the printer software Setup documentation The setup documentation came with the printer and is also available on the Lexmark Web site at http support lexmark com Additi...

Page 9: ...of the printer and have it ready when you contact support so they may serve you faster Machine Type number Serial number Date purchased Store where purchased Warranty information Warranty information...

Page 10: ...N TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using a high capacity input tray a duplex unit a...

Page 11: ...adding optional trays 1 2 3 4 7 6 5 1 Standard exit bin 2 Wire bail 3 Printer control panel 4 Standard 550 sheet tray 5 Optional 550 sheet tray 6 Optional 2000 sheet high capacity feeder 7 Multipurpo...

Page 12: ...e metal plate and the system board cannot be removed Attach a security lock to the printer in the location shown Understanding the printer control panel 7 1 2 3 4 5 6 Item Description 1 Display Shows...

Page 13: ...uching the screen or any hard button presses Opening an input tray cover or door Sending a print job from the computer Performing a Power On Reset POR with the main power switch 5 Indicator light Off...

Page 14: ...r Cartridge Low Shows intervention messages and gives instructions for the printer to continue processing 7 Status Supplies Displays a warning or error message whenever the printer requires interventi...

Page 15: ...1 2 3 4 5 6 7 8 9 10 Use this To 1 Up arrow Scroll up 2 Delete folder Delete a print job by dragging it to the delete folder 3 Left arrow Scroll left 4 Right arrow Scroll right 5 Right scroll increase...

Page 16: ...back to the previous screen Other touch screen buttons Button Function Exit Lets you exit from the current screen to the home screen Unselected radio button Indicates that an item is not selected Sele...

Page 17: ...h taken to arrive at the current menu It gives the exact location within the menus TheNumber ofCopiesisnotunderlinedsincethisisthecurrentscreen Ifyoutouch anunderlined word on theNumber of Copies scre...

Page 18: ...s going into the printer You can customize your printer connectivity and memory capacity by adding optional cards The instructions in this section explain how to install the available cards you can al...

Page 19: ...he printer off and unplug the power cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the pr...

Page 20: ...rning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic componentsorconnecto...

Page 21: ...ctricity Touchsomethingmetalontheprinterbeforetouchinganysystemboardelectroniccomponentsorconnectors a Reinstall the hooks on the left side of the metal panel into the slots on the system board cage a...

Page 22: ...ential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors An o...

Page 23: ...ches on the memory card to the ridges on the connector 1 2 1 Notch 2 Ridge 5 Push the memory card straight into the connector until it clicks into place 6 Reattach the system board cover Additional pr...

Page 24: ...ces attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity...

Page 25: ...er cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Sy...

Page 26: ...1 6 Align the posts of the plastic tee to the holes on the system board and press down until the tee clicks into place Be sure each post of the tee has latched completely and the tee is seated firmly...

Page 27: ...tee and then slant it toward the plastic tee so that any overhanging connectors will pass through the ISP opening in the system board cage 8 Lower the ISP toward the plastic tee until the ISP is seate...

Page 28: ...e two provided screws to secure the ISP mounting bracket to the system board cage 11 Tighten the long thumbscrew Warning Potential Damage Do not overtighten the thumbscrew 12 Insert the plug of the IS...

Page 29: ...the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board e...

Page 30: ...y installed then the printer hard disk must be installed onto the ISP To install a printer hard disk onto the ISP a Using a flathead screwdriver loosen the screws b Remove the screws attached to the p...

Page 31: ...es in the ISP and then press down on the printer hard disk until the standoffs are in place d Insert the plug of the printer hard disk interface cable into the receptacle of the ISP Note The plugs and...

Page 32: ...oard and then press down on the printer hard disk until the standoffs are in place b Use the two provided screws to attach the printer hard disk mounting bracket c Insert the plug of the printer hard...

Page 33: ...4 Reattach the system board cover Additional printer setup 33...

Page 34: ...nnectors 1 Access the system board For more information see Accessing the system board on page 19 2 Unplug the printerharddisk interface cable fromthesystem board leaving the cable attached to the pri...

Page 35: ...0 sheet trays or 2 000 sheet high capacity feeder Standard 550 sheet trays Printer For information on installing a caster base a 550 or 2 000 sheet optional tray spacer or any of the finishers see the...

Page 36: ...Set the printer software to recognize the optional input source For more information see Updating available options in the printer driver on page 38 Attaching cables CAUTION POTENTIALINJURY Do not us...

Page 37: ...s page to verify that all printer options are installed correctly A list of installed options appears toward the bottom of the page If an option you installed is not listed then it is not installed co...

Page 38: ...screen to appear If the CD does not launch after a minute then do the following a Click or click Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of you...

Page 39: ...4 or earlier 1 From the Finder desktop choose Go Applications 2 Double click Utilities Print Center or Printer Setup Utility 3 Select the printer and then from the Printers menu choose Show Info 4 Fr...

Page 40: ...work No security If your wireless network does not use any type of security then you will not have any security information Note Using an unsecured wireless network is not recommended If you are insta...

Page 41: ...nfiguration dialog select Guided Setup Note Choose Advanced Setup only if you want to customize your installation 6 Temporarily connect a USB cable between the computer on the wireless network and the...

Page 42: ...erences Network AirPort In Mac OS X version 10 4 or earlier From the Finder navigate to Applications Internet Connect AirPort 2 From the Network Name pop up menu select print server yyyyyy where the y...

Page 43: ...Macintosh user must install a custom PostScript Printer Description PPD file and create a printer in the Print Center or Printer Setup Utility 1 Install a PPD file on the computer a Insert the Softwa...

Page 44: ...dd Installing the printer on a wired network These instructions apply to Ethernet and fiber optic network connections Note Make sure you have completed the initial setup of the printer For Windows use...

Page 45: ...taller package for the printer 2 Follow the instructions on the computer screen 3 Select a Destination and then click Continue 4 From the Easy Install screen click Install 5 Type the user password and...

Page 46: ...ers are configured to use network name that will stay the same instead of by IP address then you do not need to make any changes to your computer configurations If you are adding a wireless ISP to a p...

Page 47: ...TCP IP section under the Networks Ports menu Print a network setup page or the menu settings pages and locate the IP address in the TCP IP section Note You will need the IP address if you are configur...

Page 48: ...te Make sure you have connected the serial cable to the COM port on your printer 1 Set the parameters in the printer a From the printer control panel navigate to the menu with port settings b Locate t...

Page 49: ...click Run 2 In the Start Search or Run box type devmgmt msc 3 Press Enter or click OK b Look for Ports and then click to expand the list of available ports c Right click the COM port where you attach...

Page 50: ...5 Eco Settings Alters printer settings to save energy and paper Background and Idle Screen Allows you to customize the background and idle screen of your printer home screen Showroom Allows you to vie...

Page 51: ...eld select the image you want to use or click Browse to browse to the graphic you want to use and then click Open 3 Click Apply Changing the idle screen settings using the Embedded Web Server 1 From t...

Page 52: ...control panel 1 From the home screen navigate to Eco Settings Eco Mode select a setting Notes If your printer model supports duplex printing you will be able to print on both sides of the paper Choos...

Page 53: ...From the Days field choose the days to perform the energy saving task 6 Click Apply to save changes or Restore Defaults to return all settings to default values Configuring home screen icons and text...

Page 54: ...int You may notice a short delay before the first page is printed as well as a reduction in processing speed Lock UI Enable this option to prevent users from changing Eco Settings from the printer con...

Page 55: ...kmark Properties section type a name and URL for the bookmark 3 Configure optional bookmark settings To require users to enter a PIN to print the bookmark type a four digit number in the PIN field To...

Page 56: ...tructions in the computer screen to save the configuration file and then enter a unique file name or use the default name Note If a JVM Out of Memory error occurs then repeat the export until the sett...

Page 57: ...w you can quickly save paper and energy using one printer setting see Using Eco Mode on page 58 Using recycled paper As an environmentally conscious company Lexmark supports the use of recycled office...

Page 58: ...settings associated with Eco Mode This setting supports the performance specifications of your printer Energy Reduce energy use especially when the printer is idle The printer enters Sleep mode after...

Page 59: ...Web browser If you do not know the IP address of the printer you can View the IP address on the printer control panel in the TCP IP section under the Networks Ports menu Print a network setup page or...

Page 60: ...b Server 1 Type the printer IP address into the address field of your Web browser If you do not know the IP address of the printer you can View the IP address on the printer control panel in the TCP I...

Page 61: ...ling facilitiesexist Facilities may not exist inyour area When you return a cartridge to Lexmark you can reuse the box that the cartridge came in Lexmark will recycle the box Returning Lexmark cartrid...

Page 62: ...aper Menu Paper Size Type select a tray select the paper size or type The factory default Paper Type setting is Plain Paper Configuring Universal paper settings The Universal Paper Size is a user defi...

Page 63: ...mayhaveoneormoreoptional550 sheettrays All550 sheet trays support the same paper sizes and types 1 Pull the tray out Notice the size indicators on the bottom of the tray Use these indicators to help p...

Page 64: ...oading Note The length guide has a locking device To unlock slide the button on top of the length guide down To lock slide the button up when a length has been selected 3 2 1 4 Flex the sheets back an...

Page 65: ...ds facedown with the header on the right side of the tray for duplex printing Make sure the paper is below the maximum fill line located on the edge of the paper tray Overloading the tray can cause pa...

Page 66: ...2 000 sheets of letter A4 and legal size paper 80 g m2 or 20 lb 1 Pull the tray out 2 Adjust the width guide as necessary 1 2 3 Flex the sheets back and forth to loosen them Do not fold or crease the...

Page 67: ...loading the tray can cause paper jams and possible printer damage Notes Place pre punched paper with the holes toward the front of the tray Place letterheads faceup with the header on the left side of...

Page 68: ...per or specialty media within the following dimensions Width 89 mm 3 5 in to 229 mm 9 02 in Length 127 mm 5 in to 1270 mm 50 in Note Maximum width and length can be applied only to short edge feeding...

Page 69: ...the stack gently into the multipurpose feeder until it comes to a stop and then release the paper pick tab 1 2 Warning Potential Damage Pulling the paper out without pushing the paper pick tab first m...

Page 70: ...tipurpose feeder MP Feeder Size and MP Feeder Type based on the paper or specialty media loaded Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or for printing mu...

Page 71: ...bin as the output source The standard exit bin holds up to 550 sheets of 20 lb paper If you need additional output capacity you can purchase other optional exit bins Note Not all exit bins support ev...

Page 72: ...1 From the home screen navigate to Paper Menu Paper Size Type 2 Select the tray number or MP Feeder Type 3 Touch the left or right arrow until Custom Type x or another custom name appears 4 Touch Loa...

Page 73: ...ity If paper is too rough toner cannot fuse to it properly If paper is too smooth it can cause paper feeding or print quality issues Always use paper between 100 and 300 Sheffield points however smoot...

Page 74: ...02 European Paper weighing less than 60 g m2 16 lb Multiple part forms or documents Selecting paper Using appropriate paper prevents jams and helps ensure trouble free printing To help avoid jams and...

Page 75: ...ffield units have been engineered to work very well in laser printers despite surface texture Before using these types of paper consult your paper supplier Suitable sheet to sheet coefficient of frict...

Page 76: ...per size Dimensions Standard 550 sheet tray Tray 1 Optional 550 sheet tray Optional 2 000 sheet tray Multipurpose feeder Duplexer A4 210 x 297 mm 8 27 x 11 7 in A5 148 x 210 mm 5 83 x 8 27 in X A6 105...

Page 77: ...5 in to 215 9 x 1219 2 mm 8 5 x 48 in 1 X X X X 7 3 4 Envelope Monarch 98 4 x 190 5 mm 3 875 x 7 5 in X X X X 9 Envelope 98 4 x 226 1 mm 3 875 x 8 9 in X X X X Com 10 Envelope 104 8 x 241 3 mm 4 12 x...

Page 78: ...tom Type x Letterhead Light Heavy Preprinted Rough Cotton Recycled Card stock X Transparencies1 2 X X Labels3 Paper Vinyl X Envelopes4 X X X X 1 This media is not supported by the duplex unit 2 Do not...

Page 79: ...in the Page Setup dialog 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the loaded paper 3 Click OK b Customize the settings as needed in the Prin...

Page 80: ...envelopes Print samples on the envelopes being considered for use before buying large quantities Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure...

Page 81: ...not reach to the sheet edge Zone coating of the adhesive at least 1 mm 0 04 in away from edges is recommended Adhesive material contaminates the printer and could void the warranty If zone coating of...

Page 82: ...you enterthe PIN from the control panel Note The PIN is set from thecomputer It must be four digits using the numbers 0 9 Verify Verify lets you print one copy of a print job while the printer holds t...

Page 83: ...he printer to release the print job From the home screen For confidential print jobs navigate to Held jobs your user name Confidential Jobs your PIN your print job name number of copies Print For othe...

Page 84: ...t the flash drive while the printer is processing other print jobs then Busy appears After these print jobs are processed you may need to view the held jobs list to print documents from the flash driv...

Page 85: ...the print quality test pages to isolate print quality problems 1 Turn the printer off 2 Hold down and 6MNO while turning the printer on 3 Release the buttons when the screen with the progress bar app...

Page 86: ...m the Finder navigate to Go Applications 2 Double click Utilities Print Center or Printer Setup Utility 3 Double click the printer icon 4 From the printer window select the print job you want to cance...

Page 87: ...atures The printer supports the following finishing features Stacker StapleSmart finisher Two Three or Four hole punch 5 Bin mailbox 2 1 1 Standard bin 2 Finisher bin Standard bin The paper capacity i...

Page 88: ...es A5 A6 and Statement paper are not supported in this bin Finishing features Size Two hole punch Three or four hole punch 5 bin Mailbox StapleSmart Finisher A4 A5 X X X Executive Folio X JIS B5 Legal...

Page 89: ...ork x Setup Page Profiles List Print Fonts Print Directory Print Demo Asset Report General Settings Flash Drive Menu Print Settings Setup Menu Finishing Menu Quality Menu Job Accounting Menu Utilities...

Page 90: ...upported Shows the status of the magenta print cartridge Yellow Cartridge Nearly Low Low Very Low Critically Low Invalid Missing or Defective OK Unsupported Shows the status of the yellow print cartri...

Page 91: ...Paper menu Default Source menu Menu item Description Default Source Tray x MP Feeder Manual Paper Manual Envelope Sets a default paper source for all print jobs Notes Tray 1 standard tray is the facto...

Page 92: ...aysareautomaticallylinked When one tray is empty the print job uses the linked tray Tray x Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Pre...

Page 93: ...P Feeder must be set to Cassette for MP Feeder to appear as a menu item MP Feeder Type Custom Type x Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Envelope...

Page 94: ...h Cotton Paper Custom Type x Specifies the type of paper being manually loaded Note Plain Paper is the factory default setting Manual Envelope Size 10 Envelope DL Envelope C5 Envelope B5 Envelope Othe...

Page 95: ...e size substitutions are allowed Off indicates no size substitutions are allowed SettingasizesubstitutionletsaprintjobcontinuewithoutaChangePaper message appearing Paper Texture menu Menu item Descrip...

Page 96: ...is the factory default setting Envelope Texture Normal Rough Smooth Specifies the relative texture of the envelopes loaded Note Normal is the factory default setting Rough Envelope Texture Rough Spec...

Page 97: ...ormal Heavy Light Specifies the relative weight of the card stock loaded Notes Normal is the factory default setting Settings appear only if card stock is supported Transparency Weight Normal Heavy Li...

Page 98: ...y default setting Preprinted Weight Normal Heavy Light Specifies the relative weight of thepreprinted paperloaded Note Normal is the factory default setting Colored Weight Normal Heavy Light Specifies...

Page 99: ...specify Vinyl Labels as the paper type Note Off is the factory default setting Bond Loading Off Duplex Determines whether 2 sided printing occurs for all print jobs that specify Bond as the paper typ...

Page 100: ...s If Duplex is selected then all print jobs are sent through the duplex unit including 1 sided print jobs Custom Types menu Menu item Description Custom Type x Paper Card Stock Transparency Glossy Rou...

Page 101: ...factory default setting Millimeters is the international factory default setting Portrait Width 3 48 inches 76 1219 mm Sets the portrait width Notes If the width exceeds the maximum then the printer...

Page 102: ...e Assignment assigns each paper type to an output bin or linked bin set Binsassignedthesamenameareautomaticallylinked unless Link Optional is selected Overflow Bin Standard Bin Bin x Specifies an alte...

Page 103: ...tings such as the TCP IP address information Notes This selection is available when more than one network option is installed This menu item appears only in network printers or in printers connected t...

Page 104: ...efault printer language specified in the Setup menu if PS SmartSwitch is set to Off PS SmartSwitch On Off Sets the printer to automatically switch to PS emulation when a print job requires it regardle...

Page 105: ...is menu only appears if a formatted disk is installed Notes Off is the factory default setting On buffers print jobs on the printer hard disk Auto buffers print jobs only if the printeris busyprocessi...

Page 106: ...ion status of the Network Card View Card Speed Lets you view the speed of a currently active network card View Network Address UAA LAA Lets you view the network addresses End of Job Timeout 0 225 Sets...

Page 107: ...gnment setting Note On is the factory default setting Enable AutoIP Yes No Specifies the Zero Configuration Networking setting Note Yes is the factory default setting Enable FTP TFTP Yes No Enables th...

Page 108: ...On Off Enables DHCPv6 in the printer Note On is the factory default setting Wireless menu Use the following menu items to view or configure the wireless internal print server settings Note This menu i...

Page 109: ...curity without requiring prior knowledge of Wi Fi technology It is no longer necessary to configure the network name SSID and WEP key or WPA passphrase for network devices AppleTalk menu This menu is...

Page 110: ...er to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Auto sets the printer to e...

Page 111: ...hed to an external print server through the USB port ENA Gateway yyy yyy yyy yyy Sets the gateway information for an external print server Note This menu item is available only if the printer is attac...

Page 112: ...e for the Parallel Buffer disable or reduce the size of the USB serial and network buffers Changingthissettingfromtheprintercontrolpanelandthenexitingthemenus causes the printer to restart The menu se...

Page 113: ...ote This menu item is available only if the printer is attached to an external print server through the USB port ENA Netmask yyy yyy yyy yyy Sets the netmask information for an external print server N...

Page 114: ...s then updated Serial Buffer Auto 3KB to maximum size allowed Disabled Sets the size of the serial input buffer Notes Auto is the factory default setting Disabled turns off job buffering Any jobs alre...

Page 115: ...ved through the serial port Notes 9600 is the factory default setting 138200 172800 230400 and 345600 baud rates are only displayed in the StandardSerialmenu ThesesettingsdonotappearintheSerialOption1...

Page 116: ...rver determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Specifies the type of user authentication required for scan to...

Page 117: ...tomatically logging the user off 30 seconds is the factory default setting Remote Login Timeout specifies how long a remote interface for example a Web page can remain idle before automatically loggin...

Page 118: ...t has been used to hold data from a print job that has been processed printed This type of wipe does not erase any information related to an unprocessed print job Notes Do not start now is the factory...

Page 119: ...fault setting Configure Log Enable Audit No Yes Enable Remote Syslog No Yes Remote Syslog Facility 0 23 Severity of events to log 0 7 Specifies whether and how audit logs are created Notes Enable Audi...

Page 120: ...evices on a network Notes On is the factory default setting The setting is turned off if you manually set the date and time Settings menu General Settings menu Menu item Description Display Language E...

Page 121: ...dforaprintjobbyduplexingeachpage Performance may be affected but print quality is not Quiet Mode Off On Reduces the amount of noise produced by the printer Notes Off is the factory default setting Thi...

Page 122: ...Notes Keyboard Type specifies the language for the printer control panel keyboard Custom Key x allows the user to assign avalueto a custom key setting A maximum of 6 characters is allowed Paper Sizes...

Page 123: ...mDNS DDNS Service Name Zero Configuration Name Custom Text 1 Custom Text 2 Model Name None IP Address Hostname Contact Name Location Custom Text 1 text entry Custom Text 2 text entry Specifies what i...

Page 124: ...efault Message text entry Alternate Message text entry Magenta Toner When to display Do not display Display Message to Display Default Alternate Default Message text entry Alternate Message text entry...

Page 125: ...sage text entry Alternate Message text entry Fuser When to display Do not display Display Message to Display Default Alternate Default Message text entry Alternate Message text entry Defines a custom...

Page 126: ...ult Message text entry Alternate Message text entry Load Paper Display No Yes Message to Display Default Alternate Default Message text entry Alternate Message text entry Defines a custom message or n...

Page 127: ...Do not display Held Jobs Display Do not display USB Drive Display Do not display Profiles Do not display Display Bookmarks Do not display Display Jobs by user Do not display Display Determines which i...

Page 128: ...s Note On is the factory default setting Audio Feedback Button Feedback On Off Volume 1 10 Notes On is the factory default setting for Button Feedback 5 is the factory default setting for Volume Show...

Page 129: ...power state Note 15 minutes is the factory default setting Timeouts Sleep Mode Disabled 1 240 Specifies the number of minutes of inactivity before some systems begin entering a minimum power state No...

Page 130: ...vention before it holds jobs that require unavailable resourcesand continuestoprocessother jobsintheprintqueue Notes 30 seconds is the factory default setting This menu item appears only when a printe...

Page 131: ...factory default setting Sleep or Hibernate sets the printer to operate at a lower power configuration If the printer is in Sleep Mode the touch screen appears off and the Sleep button turns amber in...

Page 132: ...ult setting This menu item only appears if the printer is equipped with a puncher Hole Punch Mode 2 holes 3 holes 4 holes Determines the type of punch finishing performed on a printed output Notes 3 h...

Page 133: ...s whether blank separator sheets are inserted Notes None is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if Collation is set to On If Collation is...

Page 134: ...u item appears only if a non read only printer hard disk is installed This requirementensuresthatstored jobs are not deleted if the printer loses power Print Area Normal Fit to Page Whole Page Sets th...

Page 135: ...rinter to retain downloads during language changes and printer resets If the printer runs out of memory 38 Memory Fullappears butdownloads arenotdeleted Print All Order Alphabetical Oldest First Newes...

Page 136: ...ut Current Determines how the printer responds when the printer hard disk is nearly full Notes None is the factory default setting The value defined in Disk Near Full Level determines when this action...

Page 137: ...lank Pages Do Not Print Print Specifies whether blank pages are inserted in a print job Note Do Not Print is the factory default setting Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Stacks the pages of a pr...

Page 138: ...tory default setting Staple Job Off On Specifies whether printed output is stapled Note This menu item only appears if the printer is equipped with a stapler Hole Punch Off On Specifies whether printe...

Page 139: ...Darkness 1 5 Lightens or darkens the printed output Notes 4 is the factory default setting Selecting a smaller number can help conserve toner IfPrintModeis settoBlackOnly asettingof5increasestonerdens...

Page 140: ...Defaults Adjusts color in printed output by increasing or decreasing the amount of toner used for each color Note 0 is the factory default setting Color Samples sRGB Display sRGB Vivid Display True Bl...

Page 141: ...K Vivid CMYK Off CMYK Graphics US CMYK Euro CMYK Vivid CMYK Off Customizes the CMYK color conversions Notes US CMYK is the US factory default setting US CMYK applies a color conversion table that trie...

Page 142: ...ust not be read write or write protected Delete Downloads on Disk Delete Now Do Not Delete Removes downloads from the printer hard disk including all held jobs buffered jobs and parked jobs Notes Dele...

Page 143: ...factory default setting Font Priority Resident Flash Disk Establishes the font search order Notes Resident is the factory default setting This menu item is available only if a formatted flash memory o...

Page 144: ...betical and numeric characters punctuation and special symbols Symbol sets support the different languages or specific programs such as math symbols for scientific text Only the supported symbol sets...

Page 145: ...Specifies whether the printer automatically performs a carriage return CR after a line feed LF control command Note Off is the factory default setting PCL Emulation Settings Auto LF after CR Off On S...

Page 146: ...ult 5 T4 Default 20 T5 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Displays the factory default setting assigned to each tray drawer or feeder Tray Renumber Restore Defaults Yes No Return...

Page 147: ...s Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Sets the default font for HTML documents Note The Times font is used in HTML documents that do not specify a font Menu item Description...

Page 148: ...On Inverts bi tonal monochrome images Notes Off is the factory default setting This setting does not apply to GIF or JPEG images Scaling Best Fit Anchor Center Fit Height Width Fit Height Fit Width An...

Page 149: ...ing paper and other speciality media Media Guide Provides a list of the paper sizes supported in trays drawers and feeders Print Defects Guide Provides help in determining the printer part causing a r...

Page 150: ...form data and font data There are several circumstances under which you might wish to erase the contents of the memory devices installed in your printer A partial list includes The printer is being d...

Page 151: ...n erase fax settings and data by resetting the NVRAM using the printer Config menu Note If your printer has a hard disk that has been partitioned for fax storage you must reformat that partition to er...

Page 152: ...ing the printer control panel 1 Turn the printer off 2 Hold down and 6MNO while turning the printer on It takes approximately a minute to boot into the Configuration menu Once the printer is fully pow...

Page 153: ...menu appears 4 Touch Disk Encryption Enable Warning Enabling disk encryption will erase the contents of the printer hard disk 5 Touch Yes to proceed with disk wiping A status bar will indicate the pro...

Page 154: ...with water Warning Potential Damage Do not use household cleaners or detergents as they may damage the finish of the printer 4 Wipe only the outside of the printer making sure to include the standard...

Page 155: ...d lenses 5 Reinstall the print cartridges 6 Close the front door Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original packing until...

Page 156: ...settings pages and locate the IP address in the TCP IP section 2 Click Device Status The Device Status page appears displaying a summary of supply levels Ordering supplies To order supplies in the U...

Page 157: ...lace Fuser or 83 Replace Transfer Module appears install the new fuser or the new transfer module For installation information see the documentation that came with the part Part name Part number Fuser...

Page 158: ...ouch screen Part name Part number Cleaning kit wet and dry wipes 40X0392 Replacing supplies Replacing a print cartridge 1 Open the front door 2 Lift the green handle and pull the print cartridge Grasp...

Page 159: ...ping box and then attach the return label to the box for shipping 4 Unpack a new print cartridge Warning Potential Damage Be careful not to touch the photoconductor drum Doing so may affectthe print q...

Page 160: ...ide to evenly distribute the toner 6 Remove the red packing strip from the new cartridge 7 Insert the new cartridge into the printer and then push the green handle back in place Note Make sure the car...

Page 161: ...il the waste toner bottle is replaced 1 Remove the replacement waste toner bottle from its shipping box and then unpack it 2 1 2 Open the printer front door and then open tray 1 3 Pullthe green tabs s...

Page 162: ...the printer 2 2 1 8 Close tray 1 and then close the front door Moving the printer Before moving the printer CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or...

Page 163: ...er caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and options can be safely moved to another location by following these precaution...

Page 164: ...browser Notes If you do not know the IP address of the printer then print a network setup page and then locate the IP address in the TCP IP section If you are using a proxy server then temporarily dis...

Page 165: ...ntrol panel in the TCP IP section under the Networks Ports menu Print a network setup page or the menu settings pages and locate the IP address in the TCP IP section 2 Click Settings 3 Under Other Set...

Page 166: ...gfactory defaultsreturnsmostprintersettingsto the originalfactory default settings Exceptions include the display language custom sizes and messages and network port menu settings All downloads stored...

Page 167: ...y while the printer is printing Load it prior to printing or wait for a prompt to load it Do not load too much paper Make sure the stack height does not exceed the indicated maximum height Make sure t...

Page 168: ...rom the multipurpose feeder and then remove the jammed paper 4 400 403 460 461 Open the Horizontal Transport Unit HTU door and then remove the jammed paper 5 431 458 Push the button to slide the finis...

Page 169: ...e door of the printer CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 2 Determine where the jam i...

Page 170: ...er access door 1 2 3 Firmly grasp the jammed paper on each side and then gently pull it out Warning Potential Damage Do not touch the center of the fuser unit Doing so will damage the fuser Note Make...

Page 171: ...might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 2 Slide the latch to open the duplex cover 1 2 3 Grasp the jammed paper and then gently pull i...

Page 172: ...1 2 3 Grasp the jammed paper and then gently pull it out Note Make sure all paper fragments are removed 4 Close the duplex cover 5 Close the side door of the printer 6 From the printer control panel...

Page 173: ...pull it out 3 Close the side door 4 From the printer control panel touch Continue jam cleared 250 paper jam 1 Push the paper pick tab and then remove all paper from the multipurpose feeder 1 2 Warnin...

Page 174: ...just the paper guides 4 From the printer control panel touch Continue jam cleared 400 403 and 460 461 paper jams 1 Open the paper transport unit door 2 Firmly grasp the jammed paper and then gently pu...

Page 175: ...r and then gently pull it out Note Make sure all paper fragments are removed 4 Close the finisher or mailbox access door 5 Slide the finisher or mailbox to the left until it clicks in place 6 From the...

Page 176: ...e latch of the staple cartridge holder and then pull the staple cartridge holder out of the printer 1 2 3 Use the metal tab to lift the staple guard and then remove any jammed or loose staples Clearin...

Page 177: ...ard until it clicks into place 6 Push the staple cartridge holder firmly back into the stapler unit until the staple cartridge holder clicks into place 7 Close the stapler door 8 From the printer cont...

Page 178: ...standing printer messages Adjusting color Wait for the process to complete An error has occured with the Flash Drive Please remove and re insert the drive Try one or more of the following Remove and r...

Page 179: ...hanged continue to continue printing afterthe correct papersize and type are loaded inthe tray and are correctly specified in the printer control panel Paper menu Touch Cancel job to cancel the print...

Page 180: ...ontrol panel Paper menu Touch Cancel job to cancel the print job Change src to size type load orientation Incomplete printing of texts and images may be caused by incorrect paper size or type loaded i...

Page 181: ...be reformatted Touch Format disk to reformat the printer hard disk and clear the message Note Formatting deletes all the files stored on the printer hard disk Disk near full Securely clearing disk spa...

Page 182: ...and print without using the staple finisher Insert Tray x Insert the specified tray into the printer Insert the hole punch box Insert the hole punch box into the finisher and then touch Continue to cl...

Page 183: ...h the correct paper type and size it prints from the default paper source Cancel the print job Load src with custom string Try one or more of the following Load the specified paper in the tray or feed...

Page 184: ...h page paper loaded to clear the message and continue printing If the printer finds a tray that has the correct paper type and size then it feeds from that tray If the printer cannot find a tray with...

Page 185: ...wall outlet 3 Remove the specified bin 4 Reattach the bin 5 Connect the power cord to a properly grounded electrical outlet 6 Turn the printer back on Remove the specified bin 1 Turn the printer off...

Page 186: ...s Output bins have reached their capacity Remove paper from all output bins to clear the message and continue printing Remove paper from linked bin set name Remove the paper from the specified bin The...

Page 187: ...r unsupported by device 1 Remove the unsupported print cartridge and then install a supported one For instructions on removing a print cartridge touch More Information 2 Touch Continue to clear the me...

Page 188: ...uch Continue to stop the defragment operation and continue printing Delete fonts macros and other data in printer memory Install additional printer memory 37 Insufficient memory some Held Jobs were de...

Page 189: ...the following Touch Continue to stop the defragment operation and continue printing Formatthe flashmemory If the errormessageremains the flashmemorymaybedefective andrequirereplacing 54 Serial option...

Page 190: ...message The printer discards any data received through the parallel port Make sure the Parallel Buffer menu item is not set to Disabled 56 Serial port x disabled Try one or more of the following Touch...

Page 191: ...ere stored while installed in a different printer model Touch Continue to clear the message 58 Input config error 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Check if all tra...

Page 192: ...nue printing without using the specified output bin 61 Remove defective disk Try one or more of the following Touch Continue to clear the message and continue printing Install a different printer hard...

Page 193: ...he waste toner bottle from the printer control panel touch More Information 2 Touch Continue to clear the message and continue printing 82 xx Replace waste toner bottle 1 Replace the waste toner bottl...

Page 194: ...ailable when the current one no longer prints satisfactorily 88 xx Color cartridge very low The specified print cartridge is very low 1 For instructions on replacing a print cartridge from the printer...

Page 195: ...PRINTER IS READY TO PRINT Make sure Ready appears on the display before sending a print job CHECK IF THE STANDARD EXIT BIN IS FULL Remove the paper stack from the standard exit bin CHECK IF THE PAPER...

Page 196: ...e reading multiple job titles as duplicates and deleting all jobs except the first one For Windows users open Print Properties From the Print and Hold dialog select the Keep duplicate documents check...

Page 197: ...LOAD THE SAME SIZE AND TYPE OF PAPER Load the same size and type of paper in each tray to be linked Move the paper guides to the correct positions for the paper size loaded in each tray USE THE SAME P...

Page 198: ...F THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off 2 Unplug the printer 3 Check the connection between the option and the printer MAKE SURE THE OPTION IS INSTALLED Print a menu settings p...

Page 199: ...he paper tray or go to http support lexmark com to view the paper tray instruction sheet 2 000 sheet drawer problems CHECK THE DRAWER CONNECTION Make sure the 2 000 sheet drawer is properly connected...

Page 200: ...g the network printing software see the Networking Guide on the Software and Documentation CD Internal print server does not operate correctly Try one or more of the following CHECK THE PRINT SERVER C...

Page 201: ...icated in the tray or on the multipurpose feeder CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH...

Page 202: ...enu Printer is printing blank pages Try one or more of the following MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is...

Page 203: ...colorarea Try one ormore of the following PERFORM COLOR ADJUST From the printer control panel Quality menu perform Color Adjust REINSTALL THE PRINT CARTRIDGES Remove and reinstall all four print cartr...

Page 204: ...the printer control panel Paper menu check the Paper Size setting 2 Before sending the job to print specify the correct size setting For Windows users specify the size from Print Properties For Macin...

Page 205: ...eral times to redistribute the toner 3 Reinsert the print cartridge Note If print quality does not improve replace the print cartridge of the color that is giving a shadow If the problem continues the...

Page 206: ...cartridge MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Replace thedefectivetransferbelt Formoreinformation see theinstructionsheetthatcamewiththe replacement part Paper curl Try one or more of the fol...

Page 207: ...the print job specify the correct paper type setting For Windows users specify the paper type from Print Properties For Macintosh users specify the paper type from the Print dialog AVOID TEXTURED PAPE...

Page 208: ...feeder From the printer control panel Paper menu check the Paper Type setting For Windows users check this setting from Print Properties For Macintosh users check this setting from the Print dialog MA...

Page 209: ...ity of future print jobs 2 Firmly shake the cartridge side to side and front to back several times to redistribute the toner 3 Reinsert the print cartridge Note If print quality does not improve then...

Page 210: ...ot pressing too lightly against the paper stack CHECK THE PAPER Make sure you are using paper that meets the printer specifications Solid color or black pages appear on prints MAKE SURE THE PRINT CART...

Page 211: ...feeder MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER When 88 xx color cartridge low appears make sure the toner is distributed evenly within the print cartridge 1 Remove the print cartridge Warnin...

Page 212: ...cartridge MAKE SURE THE TRANSFER BELT IS NOT WORN OR DEFECTIVE Replace the transfer belt For more information see the instruction sheet that came with the replacement part MAKE SURE THE FUSER IS NOT...

Page 213: ...d in the tray or feeder If necessary change the Paper Texture setting from Normal to Rough MAKE SURE THE FUSER IS NOT WORN OR DEFECTIVE Replacethewornordefectivefuser Formoreinformation seetheinstruct...

Page 214: ...document For more information see the software application Help section How does the printer know what color to print When you print a document information describing the type and color of each object...

Page 215: ...information about the paper and media specifications see the User s Guide on the Software and Documentation CD What is manual color correction The color conversion tables applied to each object when...

Page 216: ...the print job information no color conversion is implemented Note The Color Samples pages are not useful if the software applicationdoes notspecify colors with RGB or CMYK combinations Additionally ce...

Page 217: ...for Cyan Magenta and Yellow Embedded Web Server does not open Try one or more of the following CHECK THE NETWORK CONNECTION Make sure the printer and computer are turned on and connected to the same...

Page 218: ...the products or the programs described may be made at any time Referencesin this publication to products programs or services do notimply thatthe manufacturer intendsto make these available in all co...

Page 219: ...functions corresponding to the commands The following terms are trademarks or registered trademarks of these companies Albertus The Monotype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple...

Page 220: ...ce to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expe...

Page 221: ...electronic products in countries of the European Union We encourage the recycling of our products If you have further questions about recycling options visit the Lexmark Web site at www lexmark com f...

Page 222: ...iceable printhead assembly operating in the wavelength of 775 800 nanometers The laser system and printer are designed so there is never any human access to laser radiation exceeding Class I levels du...

Page 223: ...s a fast response but uses more energy Off mode Ifthisproducthasanoffmode whichstillconsumesasmallamountofpower thentocompletelystop productpower consumption disconnect the power supply cord from the...

Page 224: ...er regulatory agencies A minimum separation of 20 cm 8 inches must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regula...

Page 225: ...08 EC 2006 95 EC and 2005 32 EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within...

Page 226: ...imetatud direktiivist tulenevatele muudele asjakohastele s tetele Suomi Lexmark International Inc vakuuttaat ten ett t m tuote ondirektiivin 1999 5 EY oleellistenvaatimusten ja muiden sit koskevien di...

Page 227: ...our use and not for resale from Lexmark or a Lexmark Remarketer referred to in this statement as Remarketer Limited warranty Lexmark warrants that this product Is manufactured from new parts or new an...

Page 228: ...repair of failures caused by Modification or unauthorized attachments Accidents misuse abuse or use inconsistent with Lexmark user s guides manuals instructions or guidance Unsuitable physical or ope...

Page 229: ...ense Agreement is a legal agreement between you either an individual or a single entity and Lexmark International Inc Lexmark that to the extent your Lexmark product or Software Program is not otherwi...

Page 230: ...HE POSSIBILITY OF SUCHDAMAGES OR FORANYCLAIM BYYOUBASEDONATHIRD PARTYCLAIM EXCEPTTOTHEEXTENTTHISEXCLUSIONOFDAMAGESISDETERMINED LEGALLY INVALID THE FOREGOING LIMITATIONS APPLY EVEN IF THE ABOVE STATED...

Page 231: ...r with all modifications documentation and merged portions in any form or as otherwise described herein Lexmark may terminate your license upon notice if you fail to comply with any of the terms of th...

Page 232: ...t with the terms of this License Agreement any other written agreement signed byyouandLexmarkrelatingtoyourUseoftheSoftwareProgram TotheextentanyLexmarkpoliciesorprograms for support services conflict...

Page 233: ...onchange someheld jobs were not restored 191 58 Input config error 191 58 Too many bins attached 191 58 Too many disks installed 191 58 Too many flash options installed 192 58 Too many trays attached...

Page 234: ...rol panel 52 using the Embedded Web Server 53 configuring port settings 46 conservation settings brightness adjusting 60 Eco Mode 58 Eco Settings 52 53 Hibernate Mode 59 Quiet Mode 58 Sleep Mode 59 co...

Page 235: ...2 HTML menu 147 I icons changing 52 idle screen images adding using Embedded Web Server 51 deleting using Embedded Web Server 51 editing using Embedded Web Server 51 Image menu 148 importing a configu...

Page 236: ...tings 120 Help 148 HTML 147 Image 148 IPv6 108 Job Accounting 135 Miscellaneous Security Settings 117 Network x 104 Network Card 106 Network Reports 106 Paper Loading 99 Paper Size Type 92 Paper Textu...

Page 237: ...defects 209 shadow images appear on prints 204 skewed print 210 solid color or black pages appear on prints 210 streaked horizontal lines appear on prints 211 toner fog or background shading 212 toner...

Page 238: ...ange src to size type 180 Change src to size type load orientation 180 Change src to size load orientation 180 Check src orientation or guides 180 Close tray door 181 Close finisher side door 181 Clos...

Page 239: ...7 saving energy configuring using the printer control panel 52 using the Embedded Web Server 53 saving paper configuring using the printer control panel 52 using the Embedded Web Server 53 Security A...

Page 240: ...properly 203 gray background on prints 205 isolating print quality problems 202 light colored line white line or incorrectly colored line appears on prints 206 poor transparency quality 213 print irr...

Page 241: ...network setup using Macintosh 44 using Windows 44 Wireless menu 108 wireless network configuration information 39 installation using Macintosh 42 installation using Windows 40 wireless network setup...

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