Table 2-7-9 IVR Settings
Field
Description
Key for reaching operator
Select key for reaching operator if this option is
checked, e.g. 0.
Operator extension
The designated extension number of the operator.
Action
Select an action to be taken if the caller does not
respond to the IVR for a certain period of time. Option
“disconnect” means to hang up calls when timeout,
while option “operator” transfers calls to operator when
timeout.
Digit input timeout
Enter timeout for digit collection, e.g. 5 sec.
User response timeout
Enter timeout for caller response, e.g. 15 sec.
IVR Prompts Management
This page allows replacing built-in IVR prompts with user recordings. Choose a
language and browse a corresponding recording from local storage. Then, click PUT
FILE to complete the replacement. To reset a prompt back to default, leave browsed
file blank and directly click the PUT FILE button. Note that the replacement is done for
the selected language only. Currently only following prompts could be replaced. The
recording format must be 8000 Hz, 16 bit, Windows PCM .wav file.
Table 2-7-10 Replaceable IVR Prompts
Prompt
Description
Greeting
Welcome to ${company}, please dial an extension or press
${key} for the operator.
Invalid
I am sorry, that is not a valid extension. Please try again.
Extension Extension
Unavailable
is not available
Busy
is on the phone