Lenovo ThinkPad A485, User Manual, Page: 142 / 168

Microsoft Service Packs are the latest software source for Windows product updates. They are available
through Web download (connection charges might apply) or through discs. For more specific information
and links, go to
https://www.microsoft.com . Lenovo offers technical assistance with installation of, or
questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For more
information, contact the Customer Support Center.
Lenovo Support Web site
Technical support information is available on the Lenovo Support Web site at
https://support.lenovo.com
.
This Web site is updated with the latest support information such as the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• User guides and manuals
• Knowledge base and frequently asked questions
Calling Lenovo
If you have tried to correct the problem yourself and still need help, during the warranty period, you can get
help and information by telephone through the Customer Support Center. The following services are
available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs
For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product,
see “Warranty information” in the
Safety and Warranty Guide that comes with your computer.
If possible, be near your computer when you make your call. Ensure that you have downloaded the most
current drivers and system updates, run diagnostics, and recorded information before you call. When calling
for technical assistance, have the following information available:
• Machine type and model
• Serial numbers of your computer, monitor, and other components, or your proof of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information for your system
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A485 User Guide