Chapter 6. Symptom-to-FRU Index
21
Symptom-to-FRU Index
6
The Symptom-to-FRU index lists error symptoms and possible causes.
The most likely cause is listed first. Always begin with Chapter 4, “General
Checkout,” on page 13. This index can also be used to help you decide
which FRUs to have available when servicing a computer. If you are unable
to correct the problem using this index, go to “Undetermined problems”
on page 27.
Notes
• If you have both an error message and an incorrect audio response
diagnose the error message first.
• If you cannot run the diagnostic tests or you get a diagnostic error
code when running a test but did receive a POST error message
diagnose the POST error message first.
• If you did not receive any error message look for a description of
your error symptoms in the first part of this index.
Hard disk drive boot error
A hard disk drive boot error (error codes 1962 and I999030X) can have the
following causes.
Error
FRU/Action
The start-up drive is not in the boot
sequence in configuration.
Check the configuration and ensure
the start-up drive is in the boot
sequence.
No operating system installed on
the boot drive.
Install an operating system on the
boot drive.
