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It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery
USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase
one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to:

http://www.lenovo.com/support/phone

Creating a recovery USB drive

To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity. The actual
USB capacity that is required depends on the size of the recovery image.

Attention:

The creation process will delete anything stored on the USB drive. To avoid data loss, make a

backup copy of all the data that you want to keep.

To create a recovery USB drive, do the following:

Note:

Ensure that your computer is connected to ac power during the following process.

1. Connect a proper USB drive (at least 16 GB of storage) to the computer.

2. Type

recovery

in the search box on the taskbar. Then click

Create a recovery drive

.

3. Click

Yes

in the User Account Control window to allow the Recovery Media Creator program to start.

4. In the Recovery Drive window, follow the instructions on the screen to create a recovery USB drive.

Using the recovery USB drive

If you cannot start your computer, refer to the corresponding information in the topic “Troubleshooting” on
page 78 to try to solve the problem by yourself. If you still cannot start your computer, use the recovery
USB drive to recover your computer.

To use a recovery USB drive, do the following:

Note:

Ensure that your computer is connected to ac power during the following process.

1. Connect the recovery USB drive to the computer.

2. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press F12. The

Boot Menu window opens.

3. Select the recovery USB drive as the boot device.

4. Select a preferred keyboard layout.

5. Click

Troubleshoot

to display optional recovery solutions.

6. Select a corresponding recovery solution according to your situation. Then follow the instructions on

the screen to complete the process.

94

User Guide

Summary of Contents for 20JD

Page 1: ...User Guide Machine Types 20JD 20JE 20JF and 20JG ...

Page 2: ...arranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com support First Edition February 2017 Copyright Lenovo 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925...

Page 3: ...uter 17 Frequently asked questions 17 ThinkPad Pen Pro 18 Operating modes 20 Using the multi touch screen 22 Using the special keys 23 Using the ThinkPad pointing device 25 ThinkPad pointing device overview 25 Using the TrackPoint pointing device 26 Using the trackpad 27 Using the trackpad touch gestures 28 Customizing the ThinkPad pointing device 29 Replacing the cap on the pointing stick 29 Powe...

Page 4: ...cing the micro SIM card 96 Replacing the base cover assembly 96 Replacing the wireless WAN card 97 Replacing the M 2 solid state drive 99 Replacing the coin cell battery 101 Replacing the speaker assembly 102 Replacing the power button card 104 Chapter 10 Getting support 107 Before you contact Lenovo 107 Getting help and service 107 Using diagnostic programs 108 Lenovo Support Web site 108 Calling...

Page 5: ...ry recycling information for the European Union 121 Battery recycling information for Taiwan 122 Battery recycling information for the United States and Canada 122 Recycling information for China 122 Appendix D Restriction of Hazardous Substances RoHS Directive 123 Appendix E ENERGY STAR model information 127 Appendix F Notices 129 Appendix G Trademarks 131 Copyright Lenovo 2017 iii ...

Page 6: ...iv User Guide ...

Page 7: ...s If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery safety information applies to all computer products Important information about using your computer Ensure that you follow the important tips given here to get the most us...

Page 8: ...mputer and data when moving it Before moving a computer equipped with a hard disk drive do one of the following Turn it off Put it in sleep mode Put it in hibernation mode This helps to prevent damage to the computer and possible loss of data Handle your computer gently Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Carry your co...

Page 9: ...surge protectors or power supplies that are cracked broken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer produ...

Page 10: ...an cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particular...

Page 11: ...ectricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet ada...

Page 12: ...r than the one specified by Lenovo or a disassembled or modified battery is not covered by the warranty Battery abuse or mishandling can cause overheat liquid leakage or an explosion To avoid possible injury do the following Do not open dissemble or service any battery Do not crush or puncture the battery Do not short circuit the battery or expose it to water or other liquids Keep the battery away...

Page 13: ...and product ventilation DANGER Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keepin...

Page 14: ...safety information DANGER Electric current from power telephone and communication cables is hazardous To avoid a shock hazard Do not use your computer during a lightning storm Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to ...

Page 15: ...dous radiation exposure DANGER Some laser products contain an embedded Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Liquid crystal display LCD notice CAUTION The liquid crystal display LCD is made of glass and rough handling or dropping the computer can cause the LCD ...

Page 16: ...he package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Plastic bag notice DANGER Plastic bags...

Page 17: ...n introduces hardware features of the computer Front view 1 Ambient light sensor 2 Microphones 3 Conventional camera 4 Infrared camera available on some models 5 Multi touch screen 6 Windows buttons available on some models 7 TrackPoint pointing stick 8 TrackPoint buttons 9 Trackpad 10 Fingerprint reader 11 NFC label available on some models Copyright Lenovo 2017 1 ...

Page 18: ...multi touch screen on page 22 6 Windows button available on some models Press the Windows button to open the Start menu or press the Windows button to wake up the computer from sleep mode ThinkPad pointing device 7 TrackPoint pointing stick 8 TrackPoint buttons 9 Trackpad Your computer is equipped with the Lenovo unique ThinkPad pointing device For more information see Using the ThinkPad pointing ...

Page 19: ...hnology is not supported on the Windows 7 32 bit operating system After you install another operating system you can enable the Thunderbolt 3 technology in ThinkPad Setup by doing the following 1 Turn on the computer and press F1 when the logo screen is displayed 2 Select Config Thunderbolt 3 Security level 3 Change the settings from Display Port and USB to any other selection Do not change the de...

Page 20: ... Press the power button to turn on the computer or put the computer into sleep mode To turn off the computer open the Start menu click Power and then click Shut down If your computer is unresponsive you can turn off the computer by pressing and holding the power button for four or more seconds If the computer cannot be turned off see Computer stops responding on page 78 You also can define what th...

Page 21: ...rd USB mouse USB storage device or USB printer Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might get damaged 6 HDMI connector The HDMI connector is a digital audio and video interface It enables you to connect your computer to a compatible digital audio device or video monitor such as a DVD player or an a high definition...

Page 22: ...ns 2 Right click the Safely Remove Hardware and Eject Media icon 3 Select the corresponding item to eject the card from the Windows operating system 4 Press the card to eject it from your computer 5 Remove the card and store it safely for future use Note If you do not remove the card from your computer after you eject the card from the Windows operating system the card can no longer be accessed To...

Page 23: ...rs 3 Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter and insert a straightened paper clip into the emergency reset hole to reset the computer Status indicators This topic provides information about locating and identifying the various status indicators on your computer Note Depending on the model your compute...

Page 24: ...ndicator This indicator shows the status of Fn Lock function For more information see Using the special keys on page 23 3 Speaker mute indicator When this indicator is on the speakers are muted 4 Microphone mute indicator When this indicator is on the microphones are muted 8 User Guide ...

Page 25: ...ur computer Blinks for three times The computer is initially connected to power On The computer is on in normal mode Off The computer is off or in hibernation mode Blinks quickly The computer is entering sleep or hibernation mode Blinks slowly The computer is in sleep mode Important product information labels This section provides information to help you locate the following labels Machine type an...

Page 26: ...odules that come with your computer For a preinstalled wireless module this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo Note Do not remove or replace a preinstalled wireless module by yourself For replacement you must contact the Lenovo service first Lenovo is not responsible for any damage caused by unauthorized replacement For a user...

Page 27: ...types of Genuine Microsoft labels In the People s Republic of China the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10 In other countries and regions the Genuine Microsoft label is required only on computer models licensed for Windows 10 Pro The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is no...

Page 28: ... DDR3 synchronous dynamic random access memory SDRAM soldered on the system board Maximum size 16 GB Storage device M 2 solid state drive Display Brightness control In Plane Switching IPS technology Display size 355 6 mm 14 inches Display resolution 1920 x 1080 pixels or 2560 x 1440 pixels Multi touch technology Keyboard Six row backlit keyboard Function keys ThinkPad pointing device Connectors an...

Page 29: ...d Pen Pro Computer specifications Size Width 333 mm 13 1 inches Depth 229 mm 9 0 inches Thickness depending on the model 15 35 mm 0 6 inches to 17 05 mm 0 67 inches 15 7 mm 0 62 inches to 17 4 mm 0 69 inches Maximum heat output depending on the model 45 W 154 Btu hr 65 W 222 Btu hr Power source ac power adapter Sine wave input at 50 Hz to 60 Hz Input rating of the ac power adapter 100 V to 240 V a...

Page 30: ...rd can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely Accessing Lenovo programs To access Lenovo programs on your computer do the following 1 Open the Start menu and locate a program by the program name 2 If you do not find the program in the program list search for the program in the search box An introduction to Lenovo programs This top...

Page 31: ...or quick and simple authentication and then enjoy the various services provided by Lenovo Such services include online shopping app download personalized device support special promotional offers Lenovo forums and so on Lenovo Settings This program enhances your computing experience by providing the following features Turning your computer into a portable hotspot Configuring camera and audio setti...

Page 32: ...16 User Guide ...

Page 33: ...eshooting and answers to frequently asked questions http www lenovo com support faq Can I get my user guide in another language To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How do I access Control Panel Right click the Start button and then click Control Panel How do I get help about the Windows operating system Use the...

Page 34: ...mpanion on page 77 Check for recovery solutions in Chapter 8 Recovery information on page 93 Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when necessary Installing the Windows 10 operating system on page 61 Computer stops responding on page 78 Power problems on page 89 ThinkPad Pen Pro The ThinkPad Pen Pro is stored in the ...

Page 35: ...e ThinkPad Pen Pro To click or make a selection tap the display once with the pen To double click tap twice without pausing To right click tap the tip 1 on the display and hold the pen there for one second Alternatively you can press and hold the click button 3 while tapping the tip 1 on the display To erase ink press and hold the eraser button 2 tap the tip 1 on the display and drag the pen acros...

Page 36: ...ation Note Depending on the model your computer might look different from the illustrations in this topic Attention Do not rotate the computer display with too much force otherwise the computer display or hinges might get damaged Do not apply too much force to the upper right or upper left corner of the computer display 20 User Guide ...

Page 37: ...ll keyboard mechanism that works with the four YOGA Modes As you open the display into the Notebook mode the keys are deployed rising into the typing position As you rotate the display further back into the Tent Tablet and Stand modes the keys retract into the body of the computer protecting the keyboard when not in use Because of this rise and fall mechanism you might notice some additional resis...

Page 38: ...k Function Open a menu with multiple options Touch Slide Mouse action Scroll the mouse wheel move the scroll bar or click the scroll arrow Function Scroll through items such as lists pages and photos Touch Drag an item to the location you want Mouse action Click hold and drag an item Function Move an object Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the ...

Page 39: ...ointer to the bottom of the screen and then release Function Close the current app Tips on using the multi touch screen The multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objects for input on the screen Re...

Page 40: ... F12 function and the special function printed as an icon on each key When the Fn Lock indicator is off you can use the default function You can change the default function in the Keyboard Properties window Mute or unmute the speakers If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer To turn on the sound press or Decrease the speaker volume...

Page 41: ... Fn 4 Press Fn 4 to put the computer into sleep mode To wake up the computer press Fn key or the power button Fn PrtSc Open the Snipping Tool program Fn Spacebar If your computer supports keyboard backlight press Fn Spacebar to switch between the different keyboard backlight status off low or high Fn Tab Open the Lenovo Scaling Utility program Using the ThinkPad pointing device This section provid...

Page 42: ...ting device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling The TrackPoint pointing device consists of the following components 1 Pointing stick 2 Left click button primary click button 3 Right click button secondary click button 4 Scroll bar To use the TrackPoint pointing device see the following instructions 2...

Page 43: ... to display a shortcut menu Scroll Press and hold the dotted scroll bar 4 while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps Using the trackpad The entire trackpad surface is sensitive to finger touch and movement You can use the trackpad to perform all the pointing clicking and scrolling functions of a tr...

Page 44: ...oint and click actions as you would use a traditional mouse You also can use the trackpad to perform various touch gestures The following section introduces some frequently used touch gestures such as tapping dragging and scrolling For more gestures see the help information system of the ThinkPad pointing device Notes When using two or more fingers ensure that you position your fingers slightly ap...

Page 45: ...h You also can disable or enable the touch gestures To customize the ThinkPad pointing device do the following 1 Go to Control Panel 2 View Control Panel by Large icons or Small icons Click Mouse The Mouse Properties window is displayed 3 In the Mouse Properties window follow the instructions on the screen to complete the customization Replacing the cap on the pointing stick The cap 1 on the end o...

Page 46: ...s connected to the transformer Using the battery When you use your computer away from electrical outlets you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Spend more time unplugged with ThinkPad batteries Mobility has revolutionized business by...

Page 47: ...charged from the battery status icon in the Windows notification area Always use power management features such as power saving modes Managing the battery power To achieve the best balance between performance and power saving adjust your power plan settings To adjust power plan settings do the following 1 Go to Control Panel and then change the view of Control Panel from Category to Large icons or...

Page 48: ...function The scheduled tasks are displayed 5 Click a scheduled task and then click the Conditions tab 6 Under Power select Wake the computer to run this task Wireless off When you are not using the wireless features such as Bluetooth or wireless LAN turn them off to help conserve power Cabled Ethernet connections With an Ethernet cable you can connect your computer to a local network through the m...

Page 49: ...mes with a built in wireless network card to help you establish wireless connections and monitor the connection status To establish a wireless LAN connection do the following 1 Turn on the wireless feature 2 Click the wireless network connection status icon in the Windows notification area A list of available wireless networks is displayed 3 Double click a network to connect to it Provide required...

Page 50: ... an angle of slightly more than 90 degrees Place your computer away from concrete or brick walls that might dampen cellular signals Best reception is available near windows and other locations where cellular phone reception is the strongest Checking the wireless WAN connection status You can check the wireless WAN connection status through the wireless network connection status icon in the Windows...

Page 51: ... object Otherwise the card might get damaged by the static electricity from your body During the data transfer do not put your computer or NFC enabled smartphone into sleep mode otherwise your data might get damaged Enabling the NFC feature By default the NFC feature is enabled If the NFC feature of your computer is disabled do the following to enable the NFC feature 1 Open the Start menu and then...

Page 52: ...settings do one of the following Open the Camera app and click the settings icon in the upper right corner Follow the instructions on the screen to configure the camera settings as desired Open the Start menu and then click Lenovo Settings Camera Follow the instructions on the screen to configure the camera settings Using the infrared camera The infrared camera provides a personal and secure way f...

Page 53: ...an be added through the Miracast function Connecting a wired display Note When you connect an external monitor a video interface cable with a ferrite core is required 1 Connect the external display to an appropriate video connector on your computer 2 Connect the external display to an electrical outlet 3 Turn on the external display If your computer cannot detect the external display right click o...

Page 54: ...can be shown on the external display Traveling with your computer This topic provides information to help you work with your computer when you are traveling Use the following travel tips to travel more confidently and efficiently with your computer When your computer goes through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to preve...

Page 55: ... on the Windows 10 operating system In the Airplane mode all wireless features are disabled To enable the Airplane mode do the following 1 Open the Start menu and then click Settings Network Internet Airplane mode 2 Slide the Airplane mode control to turn it on Travel accessories If you are traveling to another country or region you might want to consider an appropriate ac power adapter for the co...

Page 56: ...40 User Guide ...

Page 57: ...ower adapters keyboards mice and more To shop at Lenovo go to http www lenovo com essentials ThinkPad WiGig Dock The Wireless Gigabit WiGig technology enables wireless communications between nearby devices at multi gigabit speeds Some computer models have a wireless LAN card with built in WiGig feature These computer models can work with the ThinkPad WiGig Dock wirelessly to expand computing capab...

Page 58: ...devices or charge some mobile digital devices and smartphones 7 Security lock slot To protect your dock from theft lock your dock to a desk table or other non permanent fixture Use a security cable lock that fits this security lock slot 9 ac power connector Connect the ac power adapter 10 HDMI connector Connect a compatible digital audio device or video monitor such as a DVD player or an HDTV 11 D...

Page 59: ...ower adapter 2 Insert a straightened paper clip into the emergency reset hole Setting up the ThinkPad WiGig Dock To set up your ThinkPad WiGig Dock do the following 1 Connect the power cord to the ac power adapter 2 Connect the ac power adapter to the power connector of the dock 3 Connect the power cord to an electrical outlet 4 Turn on the dock by pressing the power button Chapter 3 Enhancing you...

Page 60: ...d indicating that the wireless connection to the WiGig dock is weak The pointer drifts on the external display connected to the WiGig dock The computer is unexpectedly disconnected from the WiGig dock Using the ThinkPad WiGig Dock This section introduces how to use and manage the dock Connecting to the ThinkPad WiGig Dock To connect your computer to the ThinkPad WiGig dock do the following 1 After...

Page 61: ...r program enables you to manage the dock You can change the name of the dock change the radio channel to optimize the signal strength and set a password to manage the dock settings To manage the ThinkPad WiGig Dock do the following 1 Click the Start button to open the Start menu 2 Click Intel Intel Wireless Dock Manager to start the Wireless Dock Manager program 3 Click Dock Management 4 Follow th...

Page 62: ...46 User Guide ...

Page 63: ...urn on or turn off Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to http windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Eas...

Page 64: ...ing only your voice you can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions ...

Page 65: ... formats Lenovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand ...

Page 66: ...ntain desirable levels of comfort and performance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com essentials Explore your options for docking solutions...

Page 67: ...and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush o...

Page 68: ...52 User Guide ...

Page 69: ... stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unauthorized users cannot access the ThinkPad Setup program without the password The syste...

Page 70: ...er data from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service Notes The eDrive storage drives or Trusted Computing Group TCG Opal compliant storage drives provide self encryption capabilities to secure your data If a TCG Opal compliant sto...

Page 71: ...tion for your data and to ensure early boot component integrity A compatible TPM is defined as a V2 0 TPM To check the BitLocker status go to Control Panel view Control Panel by Category and click System and Security BitLocker Drive Encryption For more information see the help system of the Windows operating system or search for Microsoft Windows BitLocker Drive Encryption Step by Step Guide on th...

Page 72: ...this way you can log in to your computer simply and securely You can set the fingerprint reader in the fingerprint program if available You also can change the settings in the ThinkPad Setup program To change the settings in the ThinkPad Setup program see Configuring ThinkPad Setup on page 62 Enrolling your fingerprints To enable fingerprint authentication enroll your fingerprints first During the...

Page 73: ...asswords and keep them in a safe place If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the storage drive You must take your computer to a Lenovo authorized servicer or a marketing representative to ...

Page 74: ...it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on storage drives for unexpected purposes To prevent leakage of data it is important that you delete all the data from the hard disk drive when you dispose of sell or hand over your computer You can destroy ...

Page 75: ...inst viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about your antivirus software see the help system of your antivirus software Chapter 5 Security 59 ...

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Page 77: ...s is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 6 Follow the on screen instructions to install the device drivers and necessary programs See Installing device drivers on page 61 7 After installing the device drivers apply Windows Update to get the latest modules for example the security patches 8 Depending on your preference install Lenovo programs Note After i...

Page 78: ...ompanion connects to the Lenovo Support Web site the program automatically recognizes the following information and determines what updates are available for your computer Machine type and model of your computer Installed operating system Language of the operating system Lenovo Companion then displays a list of update packages and categorizes each update as critical recommended or optional to help...

Page 79: ...a desired device when powered on Read this topic to learn how to change the computer startup sequence Attention After you change the startup sequence ensure that you select the correct device during a copy a save or a format operation If you select the wrong device the data on that device might be erased or overwritten If you are using the Windows BitLocker Drive Encryption feature and your comput...

Page 80: ... support BIOS menu This topic introduces the following BIOS menus of your computer Main menu Config menu Date Time menu Security menu Startup menu Restart menu Note Depending on the model and operating system the menu items and the default value might change without notice Main menu When you enter the ThinkPad Setup program you first see the Main menu as follows Note The BIOS menu items might chan...

Page 81: ...mode or Both boot mode with UEFI first UEFI IPv6 Network Stack Values Disabled Enabled Descriptions Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI PXE Boot Priority Values IPv6 First IPv4 First Descriptions Select network stack priority for UEFI PXE boot This menu is dis...

Page 82: ...led Trackpad Values Disabled Enabled Descriptions Enable or disable the built in trackpad Note If you want to use an external mouse select Disabled Fn and Ctrl Key swap Values Disabled Enabled Descriptions If you select Enabled the Fn key works as the Ctrl key and the Ctrl key works as the Fn key Fn Sticky key Values Disabled Enabled Descriptions If you select Enabled you can press the Fn key inst...

Page 83: ...me Mode for AC Values Maximum Performance Battery Optimized Descriptions Maximum Performance Always highest speed Mode for Battery Values Maximum Performance Battery Optimized Descriptions Battery Optimized Always lowest speed Adaptive Thermal Management Values Maximize Performance Balanced Descriptions Select a thermal management scheme to use The scheme affects fan sound temperature and performa...

Page 84: ...ces attached to the Thunderbolt TM 3 port To use a device in the pre boot environment authorize it in the operating system or set the Security level to No Security To boot from a device configure it by selecting Startup Boot USB device Values Disabled Enabled Descriptions Enable or disable pre OS support for USB devices attached to the Thunderbolt TM 3 port To use a device in the pre boot environm...

Page 85: ...d users from changing the startup sequence network related settings and system date and time Lock UEFI BIOS Settings Values Disabled Enabled Descriptions Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup To use this function a supervisor password is required Password at Unattended Boot Values Disabled Enabled Descriptions When this option is enabled a pa...

Page 86: ...eader and an attached external fingerprint reader use this option to specify the fingerprint reader priority Security Mode Values Normal High Descriptions If the fingerprint is not authenticated you can enter a password instead If you have selected Normal enter either the power on password or the supervisor password if you have selected High supervisor password must be entered Password Authenticat...

Page 87: ...his item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled Windows UEFI Firmware Update Values Disabled Enabled Descriptions This option enables or disables the Windows UEFI Firmware Update feature Select Enabled to allow Windows UEFI Firmware Update Select Disa...

Page 88: ...ce when your computer is in sleep mode will be detected If you remove the internal storage device while the computer is in sleep mode the computer will shut down when you wake it up and any unsaved data will be lost Anti Theft Computrace Module Activation Values Disabled Enabled Permanently Disabled Descriptions Enable the UEFI BIOS interface to activate the computrace module Computrace is an opti...

Page 89: ... SGX will be controlled by the operating system Change Owner EPOCH Descriptions Change Owner EPOCH to a random value Use this option to clear SGX user data Device Guard Device Guard Values Disabled Enabled Descriptions This option is used to support Microsoft Device Guard When this option is enabled Intel Virtualization Technology Intel VT d Feature Secure Boot and OS Optimized Defaults are automa...

Page 90: ...xit Saving Changes Descriptions Save the changes and restart the computer Exit Discarding Changes Descriptions Discard the changes and restart the computer Load Setup Defaults Descriptions Restore to the factory default settings Discard Changes Descriptions Discard the changes Save Changes Descriptions Save the changes Using system management This topic is primarily intended for the network admini...

Page 91: ...o a minimum It saves time and increases productivity If the computer is turned on through Wake on LAN the computer starts follow the Network Boot sequence Asset ID EEPROM The Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components It also includes a number of blank fields where you can record information about the end users in your network...

Page 92: ...is displayed press F1 to start the ThinkPad Setup program 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press F10 to save the settings and exit You can press F9 to restore to the factory default settings 76 User Guide ...

Page 93: ...u have experienced and how you resolved the minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default set...

Page 94: ...serting a straightened paper clip into the emergency reset hole in the bottom of the computer 2 Reattach the ac power adapter and restart the computer If the computer does not start up continue with step 3 3 While the computer is turned off remove all power sources from the computer and remove all external devices that are attached to the computer keyboard mouse printer scanner and so on Reattach ...

Page 95: ...exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have the computer serviced Message 0271 Check Date and Time settings Solution The date or the time is not set in the compu...

Page 96: ...ss F1 after the error message is displayed to enter ThinkPad Setup A dialog asks the user for confirmation to clean up the storage If the user selects Yes all data that were created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification If the user selects No all data will be kept but the operating system or pr...

Page 97: ...m board service provider only 0286 Integrated graphics error Replace the system board service provider only 0287 Discrete graphics error 1 Reinstall or replace the discrete graphics card service provider only 2 Replace the system board service provider only 0288 Computer display error 1 Reconnect the display cable on both the system board side and the computer display side service provider only 2 ...

Page 98: ...n LAN is enabled in ThinkPad Setup If it is check with your LAN administrator for the necessary settings Problem My computer is a Gigabit Ethernet model but it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Solution Try another Ethernet cable Ensure that the link partner is set to auto negotiate Ensure that the switch is 802 3ab compliant gigabit over copper Wireless LA...

Page 99: ...ng time When the temperature changes Problem The TrackPoint pointing device or trackpad does not work Solution Ensure that the TrackPoint pointing device or trackpad is enabled in the Mouse Properties window For more information see Customizing the ThinkPad pointing device on page 29 Keyboard problems Problem All or some keys on the keyboard do not work Solution If an external numeric keypad is co...

Page 100: ...that The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer is turned on Press the power button again for confirmation The brightness level of the screen is appropriately set If a power on password is set press any key to display the prompt for the power on password and then type the correct password and press Enter If these it...

Page 101: ...n two monitor types are displayed select Generic PnP Monitor or Generic Non PnP Monitor 6 Click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation 7 Click the Driver tab 8 Click Update Driver 9 Click Browse my computer for driver software and then click Let me pick from a list of device drivers on my computer 10 Clear the Show com...

Page 102: ...sure that an appropriate refresh rate is selected by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer 3 Right click on the desktop and click Display settings Advanced display settings Note If your computer cannot detect the external monitor click Detect in the Display win...

Page 103: ...function is turned on and set by doing the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Hardware and Sound 3 Click Sound 4 Click the Recording tab in the Sound window 5 Select Microphone and click the Properties button 6 Click the Levels tab and move the Microphone Boost slider upwards 7 Click OK Note For more information about controlling volume see y...

Page 104: ...nnot be fully charged in 24 hours contact Lenovo to replace the battery Problem The computer shuts down before the battery status icon shows that the battery is empty Solution Discharge and recharge the battery Problem The computer operates after the battery status icon shows that the battery is empty Solution Discharge and recharge the battery Problem The operating time for a fully charged batter...

Page 105: ...Problem The system does not respond and I cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for four seconds or more If the system still does not respond remove the ac power adapter Then reset the system by inserting a straightened paper clip into the emergency reset hole Power button problem Problem The system does not respond and I cannot turn o...

Page 106: ... sleep or hibernation mode automatically because the battery is depleted Check the system status indicator If the system status indicator blinks slowly your computer is in sleep mode Connect the ac power adapter to the computer then press Fn If the system status indicator is off your computer has no power or is in hibernation mode Connect the ac power adapter to the computer then press the power b...

Page 107: ...your place of purchase or a service representative for help USB problem Problem A device connected to the USB connector does not work Solution Ensure that the USB port is enabled in the ThinkPad Setup Open the Device Manager window Ensure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct To open the Device Manage...

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Page 109: ... startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Select a startup option you want and then follow the instructions on the screen Recovering your operating system if Windows 10 fails...

Page 110: ...ox on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recovery USB drive If you cannot start your computer refer to the corresponding information in the topic Troubleshooting on page 78 to tr...

Page 111: ...otective package that contains the part to other unpainted metal surface on the computer for at least two seconds When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place the part on the package Do not place the part on the computer...

Page 112: ...icro SIM card door 1 2 Gently push the micro SIM card to eject it 2 and then slide it out of the slot 3 3 Insert a new micro SIM card 4 Note the orientation of the new card and ensure that it is snapped into place 4 Close the micro SIM card door 5 Replacing the base cover assembly Before you start read Important safety information on page v and print the following instructions To replace the base ...

Page 113: ...llowing information only applies to computer models with user installable modules Before you start read Important safety information on page v and print the following instructions Attention Before you start installing a wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the card To replace the w...

Page 114: ...g the base cover assembly on page 96 5 Remove the wireless WAN card by doing the following a A film might cover the wireless WAN card To access the wireless WAN card open the film first 1 b Hold the cable connector with your fingers and gently disconnect each cable from the wireless WAN card 2 c Remove the screw 3 The wireless WAN card is released from the secured position and pivots upward d Care...

Page 115: ...ant safety information on page v and print the following instructions Attention The M 2 solid state drive is sensitive Inappropriate handling might cause damage and permanent loss of data When handling the M 2 solid state drive observe the following guidelines Replace the M 2 solid state drive only for upgrade or repair The M 2 solid state drive is not designed for frequent changes or replacement ...

Page 116: ...bly on page 96 5 A film might cover the M 2 solid state drive To access the M 2 solid state drive open the film first Then remove the screw that secures the M 2 solid state drive 6 Remove the M 2 solid state drive out of the slot Then slide the M 2 solid state drive out of the drive cover 7 Insert the new M 2 solid state drive into the drive cover Then insert the drive with cover into the slot at ...

Page 117: ...the type recommended by Lenovo Keep the battery away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture the battery or make it subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery or coin cell battery To replace the coin cell bat...

Page 118: ...r over Connect the ac power adapter and all cables to the computer 9 Reset the system date and time in the ThinkPad Setup program See Date Time menu on page 69 Replacing the speaker assembly Before you start read Important safety information on page v and print the following instructions To replace the speaker assembly do the following 1 Disable the built in battery See Disabling the built in batt...

Page 119: ...ter over 4 Remove the base cover assembly See Replacing the base cover assembly on page 96 5 Detach the connector of the speaker assembly and remove the screws that secure the speaker assembly 6 Remove the speaker assembly 7 Install the new speaker assembly in place Correctly route and secure the cable Chapter 9 Replacing devices 103 ...

Page 120: ...lowing instructions To replace the power button card do the following Attention Sensitive components are mounted on the power button card Avoid any kind of rough handling during the replacement 1 Disable the built in battery See Disabling the built in battery on page 95 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the ...

Page 121: ...card 7 Install the new power button card in place and install the screws to secure the card 8 Attach the connectors 9 Reinstall the base cover assembly 10 Turn the computer over again Connect the ac power adapter and all cables to the computer Chapter 9 Replacing devices 105 ...

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Page 123: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Page 124: ... Web site at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following Drivers and software Diagnostic solutions Product and service warranty Product and parts details User guides and manuals Knowledge base and frequen...

Page 125: ...nts or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to...

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Page 127: ...Web site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch bar clic...

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Page 129: ...ndows operating system might limit the support only on the Bluetooth Specification version 4 1 Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety standards and recommendations therefore Lenovo believes that this product is safe for use by consumers These standards and recommendations reflect ...

Page 130: ...proteção contra interferência prejudicial mesmo de estações do mesmo tipo e não pode causar interferência a sistemas operando em caráter primário This equipment is a secondary type device that is it is not protected against harmful interference even if the interference is caused by a device of the same type and it also cannot cause any interference to primary type devices Mexico wireless radio com...

Page 131: ...asures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cab...

Page 132: ...dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Len...

Page 133: ...er phase Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product Do not use the ac power cord for other devices Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo Appendix B Regulatory information 117 ...

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Page 135: ...aphy This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return rec...

Page 136: ...nted circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new on...

Page 137: ...o include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any...

Page 138: ...s provided in the user guide for your product For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China 122 User Guide ...

Page 139: ...ertain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com social_responsibility us en RoHS_Communication pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electric...

Page 140: ...China RoHS 124 User Guide ...

Page 141: ...Taiwan RoHS Appendix D Restriction of Hazardous Substances RoHS Directive 125 ...

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Page 143: ...rages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes To awaken the compu...

Page 144: ...5 Clear the Allow this device to wake the computer check box 6 Click OK 128 User Guide ...

Page 145: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 146: ...source license including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to http www lenovo com support 130 User Guide ...

Page 147: ...D BitLocker and Cortana are trademarks of the Microsoft group of companies DisplayPort is a trademark of the Video Electronics Standards Association Ubuntu is a registered trademark of Canonical Ltd The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries WiGig Wi Fi Alliance and Miracast are...

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