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This chapter discusses how you can diagnose and fix errors quickly without having to
contact a dealer or Lantronix. It helps to connect a terminal to the serial port while
diagnosing an error to view summary messages that may be displayed.
When troubleshooting, always ensure that the physical connections (power cable,
network cable, and serial cable) are secure. If you have trouble with wireless networking,
it may help to connect the SCS to a wired Ethernet network to verify that it is working
properly and to check the wireless settings.
Note:
Some unexplained errors might be caused by duplicate IP addresses on
the network. Make sure that your SCS's IP address is unique.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable
to fix the error,
you may:
Check our online knowledge base at
www.lantronix.com/support.com
E-mail us at
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday
excluding holidays.
Technical Support Europe, Middle East, and Africa
Phone: +49 (0) 77 20 30 1657
E-mail:
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
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