Lantronix
x4120 User Guide
33551 Rev. C
Page
132
of
142
Recording Model Information and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please
record as much information as possible in order to help the Technical Support Specialist.
1. Select the ION system
MAIN
tab. (From the CLI, use the commands needed to gather the information
requested below. This could include commands such as
show card info
,
show slot info
,
show
system information
,
show ether config
,
show ip-mgmt config
, or others as request by the
Support Specialist.
2. Record the
Model Information
for your system.
Serial Number: _____________________
Model: _________________________________
Software Revision: __________________
Hardware Revision: _______________________
Bootloader Revision: __________________
3. Record the
System Configuration
information for your system.
System Up Time: _____________________
Configuration Mode: _______________________
Number of Ports: _____________________
MAC Address:
______________________________
Device Description:
_________________________________________________________________
