23
Problem
Cause
Solution
Iron present in
the valve.
The resin bed is dirty.
Check backwash, brine draw, and tank
refill. Regenerate more often and increase
the backwash cycle time.
Iron concentration exceeds the
recommended parameters.
Contact your local dealer.
Too much
water in the
brine tank.
Drain line flow control clogged.
Clean the drain line flow controller.
Injector system clogged.
Clean the injector and filter, replace if
necessary.
Faulty brine valve.
Change the brine valve.
Incorrect programming.
Program correctly.
The controller is not cycling.
Replace the controller.
Foreign material in the brine valve.
Replace the brine valve seat and clean
the valve.
Foreign material in the brine line flow
controller.
Clean the brine line flow controller.
Salted water
in the service
line.
Plugged injector and/or filter.
Clean or replace the injector and/or filter.
Power head not operating properly.
Replace the power head.
Foreign material in the brine valve.
Replace the brine valve seat and
clean the valve.
Foreign material in the brine line flow
controller.
Clean the brine line flow controller.
Low water pressure.
Increase the inlet pressure to 1.8 bar
minimum.
Incorrect programming.
Program correctly.
Softener fails
to draw brine.
Drain line flow control clogged.
Clean the drain line flow controller.
Plugged injector and/or filter.
Clean or replace the injector and/or filter.
Low water pressure.
Increase the inlet pressure to 1.8 bar
minimum.
Internal valve leak.
Replace the seals and spacers and/or the
piston assembly.
Incorrect programming.
Program correctly.
Power head not operating properly.
Replace the power head.
Controller
cycles
continuously.
Power head not operating properly.
Replace the power head.
Faulty microswitch or wiring harness. Replace the microswitch or wiring.
Faulty or incorrectly fitted cycle cam.
Reposition or replace the cycle cam.
Drain flows
continuously. Foreign bodies in the valve.
Clean the valve and check it in the
different regeneration positions.
Internal valve leak.
Replace the seals and spacers and/or the
piston assembly.
Valve blocked in tank refill or backwash.
Motor faulty or jammed.
Replace the motor and check the gear
teeth.
Power head not operating properly.
Replace the power head.
