LaCie Rugged Hard Disk
• D
esign
by
n
eil
P
oulton
Troubleshooting
User Manual
page 23
4.2. Windows Troubleshooting
Problem
Question
Solution
The drive is not recog-
nized by the computer.
Is there an icon for the drive in
My Computer
?
Go into
My Computer
and look for an icon and drive letter assigned to
the LaCie drive. If the drive does not appear, follow the rest of the Trouble-
shooting tips to isolate the problem.
Does your computer’s con-
figuration meet the minimum
system requirements for use
with this drive?
See section
1.2. Minimum System Requirements
for more information.
Is the drive receiving sufficient
power?
If the drive is connected to your computer via USB and does not appear to
mount, the drive may not be receiving enough power from the USB bus on
your computer. Try connecting the USB power sharing cable as described
in section
1.4.1. USB Cables and Connectors
.
Did you follow the correct
installation steps for the spe-
cific interface and operating
system?
Review the installation steps in sections
2.1. STEP 1: Connecting the Inter-
face Cable
and
2.2. STEP 2: Launching LaCie Setup Assistant
.
Are both ends of the FireWire,
eSATA or USB cables firmly
attached?
Check both ends of the FireWire, eSATA or USB cables and make sure that
they are fully seated in their respective ports. Try disconnecting the cables,
waiting 10 seconds, and then reconnecting them. If the drive is still not
recognized, restart your computer and try again.
Have the USB, eSATA or
FireWire drivers been installed
correctly and enabled?
Open
Apple System Profiler
and click on the
Devices and Volumes
tab.
If your device is not listed, recheck the cables and try the other trouble-
shooting tips listed here.
Is there a conflict with other
device drivers or extensions?
Contact LaCie Technical Support for help.
FireWire 800 does not
work under Windows
2000.
Have you installed the Win-
dows 2000 Service Pack 4?
In order to operate FireWire 800 devices under Windows 2000, the Ser-
vice Pack 4 update must be installed. This is a free download offered on
Microsoft’s website.
The drive is working
slowly.
Are there other USB, eSATA or
FireWire devices connected to
the same port or hub?
Disconnect any other USB, eSATA or FireWire devices and see if the drive’s
performance increases.
