LaCie Rugged Hard Disk
• D
esign
by
n
eil
P
oulton
Contacting Customer Support
User Manual
page 25
5. Contacting Customer Support
Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the drive the only ex-
ternal device on the CPU, and make sure that all of the cables are
correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us via the contacts on the following page. Before
contacting us, make sure that you are in front of your computer and
that you have the following information on hand:
Information
Location
1. LaCie hard disk serial
number
Located on a sticker at the
back of drive or on the origi-
nal packaging
3. Macintosh/PC model
Mac users:
Click on the
Apple icon in the menu bar
and select
About This Mac
.
Windows users:
Right click
My Computer
and select
Properties > General
.
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of
other internal and external
peripherals installed on
your computer
Mac users:
Click on the
Apple icon in the finder bar
and select
About This Mac
.
Select
More Info...
The Ap-
ple System Profiler will launch
and will list your internal and
external peripherals.
Windows users:
Right click
My Computer
and select
Properties > Hardware.
