LaCie Biggest S2S
User Manual
page
Contacting Customer Support
11. Contacting Customer Support
Read the User Manual and review the Troubleshoot-
ing section.
Try to isolate the problem. If possible, make the
drive the only external device on the CPU, and make
sure that all of the cables are correctly and firmly at-
tached.
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist, and you still can’t
get your LaCie drive to work properly, contact us via
the contacts on page 34. Before contacting us, make sure
that you are in front of your computer and that you have
the following information on hand:
1.
2.
Your LaCie drive’s serial number
Operating system and version
Computer brand and model
Amount of memory installed
Names of any other devices installed on your com-
puter, including CD/DVD burners
•
•
•
•
•
11.1. Before You Contact Technical Support