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Troubleshooting

15

(1) When you think there is trouble…

If you experience trouble while you are using this unit as a printer, refer to the table below. If trouble persists, contact your service representative,
an authorised service center or the place of purchase.
* For more detailed information regarding general trouble with your unit, refer to the Instruction Handbook for your copier.

Problem

Nothing is printed out

Press the “TO ON LINE” key to put the
printer on-line. The printer is on-line only
when “READY TO PRINT.” is displayed.

Is the power cord loose?

Is the power ON ( | ) to the printer.

Is the printer cable appropriate and is it
connected properly?

Did you connect the printer cable AFTER
you turned the power to the printer ON?

Is “PRESS "CONTINUE" TO RESUME
JOB.” displayed?

Connect the power cord securely to a power
source.

Turn the main switch ON ( | ).

Be sure to use a 10Base-T or 100Base-TX
compliant printer cable and make sure it is
connected properly.

Turn the power to the printer ON AFTER
you connect the printer cable.

Is the printer off-line? 
(Is “OFF LINE” displayed?)

After resolving the trouble indicated in the
touch panel, press the “CONTINUE” key.
Printing will once again be possible.

Check point

Procedure

Page

-

4

4

-

7

4

-

-

-

Is “PRINTER BOARD ERROR.” displayed?

Turn your printer OFF and then ON again. 
If the error message remains even after
following the above procedure, maintenance
by a qualified serviceman is required.
Contact your service representative, an
authorised service centre or the place of
purchase.

Printing stopped in progress

Text is not printed correctly

Did you use an appropriate printer cable?

Be sure to use a 10Base-T or 100Base-TX
compliant printer cable.

Is the setting configuration in your computer
correct?

Confirm the settings in the Printer Driver, the
Server and the software application in use.

Print out is not correct

Summary of Contents for Ai5050

Page 1: ...INSTRUCTION HANDBOOK ALWAYS read this Instruction Handbook thoroughly before use After reading maintain it in good condition and keep it together with the Instruction Handbook for your copier ...

Page 2: ......

Page 3: ...l not be used in this Instruction Handbook About this Instruction Handbook This Instruction Handbook explains operations when the I F Interface Board is installed in your printer and the printer is to be used as a network or local printer As the required set up and configurations for the printer may differ depending upon the environment in use in your computer please read those sections related to...

Page 4: ...ration 17 1 Printer Server 17 1 System requirements 17 2 Installing the Printer Server software 17 3 Removing the Printer Server software 19 2 Status Monitor for Windows 95 Windows NT 4 0 20 1 System requirements 20 2 Installing the Status Monitor software 20 3 Removing the Status Monitor software 20 Contents Client Configuration 21 1 Printer Driver for Windows 95 21 1 System requirements 21 2 Ins...

Page 5: ...eration menus etc Set up and configuration is accomplished by lightly touching the corresponding area on the panel DO NOT press on the panel with pointed objects or wooden metal or other hard objects All keys tabs and indications shown on the touch panel will be referred to throughout this handbook in quotation marks 2 2 Data indicator Lit during communication with your computer 3 3 Copy Printer s...

Page 6: ...nt Client Client When used as a network printer When used as a local printer Printer and I F Board Printer and I F Board When this unit is used as a network printer the PDL data created at the Client computer will be sent through the hub and spooled to the Server This spooled PDL data will be processed by the Server using an RIP Raster Image Processor and will be sent as imaging data to the I F Bo...

Page 7: ...the main switch to the printer back ON When this unit is used as a local printer turn the power to the Server back ON as well 4 Installing the Printing System software Carry out the following procedure to install the Printing System software that is appropriate to the operating system that is in use on your computer The following Printing System software is available with this product Printer Driv...

Page 8: ...ts OHP transparencies 25 sheets Envelopes DL C5 10 sheets Acceptable weight 64 g m2 200 g m2 Acceptable sizes A5R A3 Folio It is additionally possible to set custom size paper other than those sizes noted above as long as the dimensions of that paper are within Width 98 mm 297 mm length 148 mm 432 mm Alway set A4 and B5 size paper width wise on the stack bypass tray because it is not possible to s...

Page 9: ...setting an envelope the direction of printing and the surface that printing is accomplished onto will not be as expected Press the Copy Printer switching key to switch to the printer function screen Press the CUSTOM SIZES key The custom size setting screen will appear Press the or key to select the desired width and length The width can be adjusted between 98 mm 297 mm and the length between 148 m...

Page 10: ...it the print job may not be started right away This is because the copying settings must be cleared in this unit before printing can begin Once the Auto Clear function engages and copy settings are cleared printing will begin To initiate printing immediately press the Copy Printer switching key to change to the screen for printer operation Press the TO ON LINE key and READY TO PRINT will appear in...

Page 11: ...a may still be printed Cancel the print job in your computer If the print job is not cancelled in your computer the data will be sent once again to the printer Press the ON LINE key and OFF LINE will appear in the message display This will signify that the printer is off line Press the CANCEL JOB key Printing will be cancelled Operation 1 1 2 2 3 3 Press the TO ON LINE key to put the printer back ...

Page 12: ...l the print job in your computer If the print job is not cancelled in your computer the data will be sent once again to the printer Press the ON LINE key and OFF LINE will appear in the message display This will signify that the printer is off line Press the EJECT key Pages for which complete data was received from your computer will be printed out 2 2 3 3 4 4 1 1 Press the TO ON LINE key to put t...

Page 13: ...ing screen will appear Press the TEST PRINT key A test print will be made and once it is completed the message display will return to the printer setting screen 2 Printer default settings Carry out the following procedure to change the default settings for the Auto continue Receive buffer and Time out functions that are in effect when this unit is used as a printer Accessing the printer default sc...

Page 14: ...setting is OFF 2 2 Receive buffer The receive buffer function allows you to set the amount of system memory allocated for data received from the I F Board to be spooled before it is printed Setting the buffer to a larger value allows more data to be received from the computer thereby reducing the amount of computer down time during printing Press the or key to select either AUTO 16KB 32KB 256KB or...

Page 15: ...f the entered numbers are correct press the ENTER key Once the complete address is entered as desired press the END key The illustration on the right shows the screen used for entering the IP address Make sure that OFF LINE is shown in the message display the printer is currently off line and press the SPECIAL key The printer setting screen will appear Press the NETWORK SETTING key The ID code scr...

Page 16: ...ine screen To change the displayed code press the CHANGE key and then use the numeric keys to enter the desired 4 digit network management code It is recommended that you make some sort of notation of the new code as if it is forgotten it will not be possible to verify or make changes to the network settings Once all desired changes to the network settings are complete press the END key and the me...

Page 17: ... paper of the size indicated into the drawer and press the displayed CONTINUE key to reinitiate the print job To cancel the print job press the CANCEL JOB key The size of the original does not match the size of the paper set in the stack bypass tray Remove the paper readjust the insert guides and set paper of the size indicated Then press the displayed CONTINUE key to reinitiate the print job To c...

Page 18: ... Turn the main switch ON Be sure to use a 10Base T or 100Base TX compliant printer cable and make sure it is connected properly Turn the power to the printer ON AFTER you connect the printer cable Is the printer off line Is OFF LINE displayed After resolving the trouble indicated in the touch panel press the CONTINUE key Printing will once again be possible Check point Procedure Page 4 4 7 4 Is PR...

Page 19: ...the touch panel Refer to the Instruction Handbook for your copier and replace the toner cartridge 3 When paper jams When paper jams a message informing you of the paper jam will be displayed on the touch panel Refer to the Instruction Handbook for your copier and remove the jammed paper Troubleshooting ...

Page 20: ...Minimum 32 MB Free hard disk space Minimum 2 GB Floppy disk drive 3 5 1 44 MB CD ROM drive 1 drive Printer port 10Base T or 100Base TX 2 2 Installing the Printer Server software 1 Start up Windows NT 4 0 Quit all other applications that may be open 2 Insert the CD ROM included with this product into a CD ROM drive 3 Click on My Computer and then double click on the CD ROM drive in which the CD ROM...

Page 21: ...d the Printer Server Printing System G directory and the Print Management dialogue box will open 10 Click on Add in the Print Management dialogue box The Add Printer Introduction dialogue box will open 11 Click on Next The Add Printer Select a printer to add dialogue box will open Click on Printing System G to select it 12 Click on Next The Add Printer Name the printer dialogue box will open 13 Cl...

Page 22: ...x will open 18 Click on OK The Memory Management dialogue box will open 19 Select the Use Windows memory management stand alone radio button Click OK to close this window 20 The computer must be restarted before the Server software settings will take effect Click on Yes to restart the computer When the computer is restarted the Printer Server will detect this unit and it can then be used as a prin...

Page 23: ... window will open 4 Double click on Network and then click on Services The Select Network Service window will open 5 Select Microsoft Peer Web Server from the Network Service list and then click on OK If Microsoft Peer Web Server does not appear it is possible that additional files from the Windows NT CD ROM are needed Insert the Windows NT CD ROM into the CD drive 6 Click on My Computer and doubl...

Page 24: ...rocedure is the same for both of these drivers The following procedure assumes that the appropriate network settings have already been made in both the printer and the Server 1 Start up Windows 95 Quit all other applications that may be open 2 Insert the Windows 95 Printer Driver Installer Disk into a floppy disk drive 3 Click on Start in the Task Bar The Start menu will be displayed 4 Use the mou...

Page 25: ... computer into a Page Description Language PCL or PostScript that tells the Server how to carry out the print job properly For more detailed information regarding Printer Driver functions refer to the On Line Manual contained on the CD ROM included with this product 1 1 System requirements IBM PC AT or compatible OS Windows NT 4 0 CPU Minimum 25 MHz i486SX Minimum 90 MHz Pentium recommended RAM Mi...

Page 26: ... Next 12 Click on Have Disk 13 Click on Browse 14 Use Look in to open the folder where the Printer Driver was copied Then select oemsetup and click on Open 15 Click on OK 16 Make sure that the correct floppy disk drive name is displayed and click on Next Then click on Next in each of the 3 successive windows 17 Select No in regard to making a test print 18 Click on Finish Make sure that the Printe...

Page 27: ...ith the name of this printer is removed from the Printers folder removal of the Printer Driver software was successful 3 PostScript Printer Description PPD files for Mac OS 1 1 System requirements Apple Macintosh OS System 7 5 or later Mac OS 8 x with LaserWriter 8 installed CPU Minimum 25 MHz 68040 processor RAM Minimum 16 MB Free hard disk space Minimum 10 MB Floppy disk drive 3 5 1 44 MB CD ROM...

Page 28: ...tton 11 Click on Select PPD 12 Select the Printer0 PPD file in the displayed list and click on Select This is to prevent the application from selecting another PPD file 13 Start up an application for test purposes for example MS Word etc 14 Select Page Setup or Print in the File menu and verify the available PPD files 15 Select the appropriate PPD file once again 16 Select the desired printing set...

Page 29: ...Server will poll the NetWare Server and copy the data in the NetWare Server queue It will then process the data using an RIP Raster Image Processor and then send that data to the printer It is possible to have the data to be printed sent directly from a NetWare Client to the Printer Server without going through the NetWare Server regardless of whether the following NetWare configuration is carried...

Page 30: ...appear 3 Press the Insert key on the keyboard once the Print Queues box is open Press Esc to return to the Available Options box 4 Type in the desired queue name under New Print Queue Name and then press the Enter key once again 5 Press Esc as many times as necessary until the Exit PConsole window appears and then click on Yes 2 2 Registering NetWare Users Perform the following procedure to regist...

Page 31: ... from the resulting menu The Qserver Default User Selection window will appear 6 Select the user name entered in step 3 from the drop down menu titled Select the user from this list 7 Select the queue to be registered from the drop down menu titled Novell Client Name in the Qserver Grant Revoke Queue Server rights for client window Then click on Grant To register more than one queue perform the sa...

Page 32: ... run the Nwadmin exe file differs according to the version of NetWare in use The procedure for running this file under NetWare 4 11 is explained in A C below A To login to NetWare 4 11 click on Start in the Task Bar and select Program from the resulting menu Then select Novell and then Netware Login in the subsequent submenus The Novell Netware Login window will appear B Type in the user name the ...

Page 33: ...r key again 5 The contents of that file will appear on screen Set Bindery Context 0 name at the top of the Directory Tree The displayed name must be the same as the name at the top of the Directory Tree that appears in the initial window upon running the NetWare Administration software 6 If the displayed name is incorrect it is necessary for you to type in the correct name and then reboot the Serv...

Page 34: ...olling Interval Type in the amount of time between queries under NetWare 12 Click on OK and login once again under Default User 13 Once Queue Server is running again the Qserver Generic Server Utility for Novell Networks window will appear When Start appears in this window printing is possible 5 5 Configuring the Printer at the Client 1 Click on Start in the Task Bar and select Settings from the r...

Page 35: ... Double click on the icon for the CD ROM drive in which the CD ROM was inserted Open the Manual folder in the open window and double click on the ar302 1 exe file in that folder to install Acrobat Reader Acrobat Reader is a proprietary application for reading documents saved in PDF format 4 Copy the MANU EN pdf file for the On Line Manual from the same window onto your hard disk 5 Double click on ...

Page 36: ...B Minimum 32 MB recommended Free hard disk space Minimum 10 MB Floppy disk drive 3 5 1 44 MB CD ROM drive 1 drive Printer port 10Base T or 100Base TX Macintosh OS System 7 5 or later Mac OS 8 x with LaserWriter 8 installed CPU Minimum 25 MHz 68040 processor RAM Minimum 16 MB Free hard disk space Minimum 10 MB Floppy disk drive 3 5 1 44 MB CD ROM drive 1 drive Printer port 10Base T or 100Base TX Sy...

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Page 38: ...1999 3 3AY80021B ...

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