KStar HIP3300E, Operation Manual

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74
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Try to describe the fault with more details, such as LCD display info, LED lights status, etc.
Read the user manual carefully, it can help a lot for using this UPS in the right way. Some FAQ
(frequently asked questions) may help you to troubleshoot your problem easily.
No. Problem Possible reason Solution
1 LCD not display
The network cable is not
fixed properly or the
telephone line of the front
door is not fixed properly.
Connect the network cable and
telephone cable properly.
2
LCD Blue screen LCD is Interference
Take out the cable and insert back
properly
3
Utility is connected but
the UPS cannot be
powered ON. Input power supply is not
connected;
Input voltage low;. Measure if the UPS input
voltage/frequency is within the
window.
4
Utility normal but Utility
LED does not light on,
and the UPS operates
at battery mode
input cable is not well
connected Switch on the input switch;
Make sure the input cable is well
connected.
5
The UPS does not
indicate any failure, but
output do not have
voltage
Output cable does not
well connected Make sure the output cable is well
connected.
6
The UPS cannot
transfer to bypass or
inverter
Output switch do not
switch on
Switch on the output switch.
7 Utility LED is flashing
Utility voltage exceeds
UPS input range.
If the UPS operates at battery mode,
please pay attention to the remaining
backup time needed for your system.
8
Battery LED is flashing
but
no charge voltage and
current
Battery switch does not
switch on, or batteries
are damaged, or battery
is reversely connected.
Battery number and
capacity are not set
correctly. Switch on the battery switch. If
batteries are damaged, need to
replace whole group batteries,
Connect the battery cables correctly;
Go to LCD setting of the battery
number and capacity, set the correct
data.
10
Buzzer beeps every 0.5
seconds and LCD
display “output
overload”
Overload remove some load
11
Buzzer long beeps,
LCD display “output
short circuit”
The UPS output is in
short circuit
Make sure the load is not in short
circuit, and then restart the UPS.
12
The UPS only works on
bypass mode
The UPS is set to ECO
mode, or the transfer
times to bypass mode
are limited. Set the UPS working mode to Single
type(non-parallel) or to reset the
times of transferring to bypass or
re-start the UPS
13 Cannot Black start
Battery switch is not
properly closed;
Battery fuse is not open;
Or Battery low
Close the battery switch;
Change the fuse;
Recharge the battery
14
Buzzer beeps
continuously and LCD
indicates Rectifier fault
or output fault
UPS is out of order
Consult with your local agent for
repair
Appendix 3 CAN communication port definition