TIGW1U server—Troubleshooting
Kontron Carrier Grade Server TIGW1U
Product Guide, rev. 1.3
December 2009
78
Are the processors fully seated in their sockets on the server board?
Are all standoffs in the proper location and not touching any components, causing a
potential short?
Are all add-in PCI boards fully seated in their slots on the server board?
Are all jumper settings, including the processor jumper, on the server board
correct?
Are all jumper and switch settings on add-in boards and peripheral devices correct?
To check these settings, refer to the manufacturer's documentation that comes
with them. If applicable, ensure that there are no conflicts-for example, two add-in
boards sharing the same interrupt.
Are all peripheral devices installed correctly?
If the system has a hard disk drive, is it properly formatted or configured?
Are all device drivers properly installed?
Are the configuration settings made in Setup correct?
Is the operating system properly loaded? Refer to the operating system
documentation.
Did you press the system power on/off switch on the front panel to turn the server
on (power on light should be lit)?
Are all integrated components from the tested components lists? Check the tested
memory list and the supported hardware and operating system list. Go to
http://
us.kontron.com/support/
for links to the tested component lists.
5.3
Hardware Diagnostic Testing
This section provides a more detailed approach to identifying a hardware problem and
locating its source.
Caution:
Turn off devices before disconnecting cables.
Before disconnecting any peripheral
cables from the system, turn off the system and any external peripheral devices.
Failure to do so can cause permanent damage to the system and/or the peripheral
devices.
1. Turn off the system and all external peripheral devices. Disconnect each of devices
from the system, except for the keyboard and the video monitor.
2. Make sure the system power cord is plugged into a properly grounded outlet.
3. Make sure your video display monitor and keyboard are correctly connected to the
system. Turn on the video monitor. Set its brightness and contrast controls to at
least two thirds of their maximum ranges (see the documentation supplied with
your video display monitor).
4. Turn on the system. If the power LED does not light, see
Section 5.4.1
,
“Power
Light does not Light”
.
5.3.1
Verifying Proper Operation of Key System Lights
As POST determines the system configuration, it tests for the presence of each mass
storage device installed in the system. As each device is checked, its activity light
should turn on briefly. Check for the following:
If system LEDs are illuminated, see
Section 5.5
,
“LED Information”
for a description
of the LED lights and steps that need to be taken to correct the problem.