Kontron Carrier Grade Server TIGW1U
December 2009
Product Guide, rev. 1.3
13
—TIGW1U server
4.1.2
If You Cannot Access Setup .................................................71
4.1.3
Setup Menus ......................................................................71
4.1.4
CMOS Clear and Password Reset Procedure ............................72
4.1.5
BMC Force Update Procedure ................................................73
4.2
Upgrading the BIOS .......................................................................73
4.2.1
Preparing for the Upgrade ....................................................73
4.2.1.1
Recording the Current BIOS Settings .......................74
4.2.1.2
Obtaining the Upgrade ...........................................74
4.2.2
Updating the BIOS ..............................................................74
4.3
Clearing the Password ....................................................................74
4.4
Clearing the CMOS .........................................................................75
5
Troubleshooting ...................................................................................
77
5.1
Resetting the System .....................................................................77
5.2
Problems Following Initial System Installation ....................................77
5.2.1
First Steps Checklist ...........................................................77
5.3
Hardware Diagnostic Testing ...........................................................78
5.3.1
Verifying Proper Operation of Key System Lights .....................78
5.3.2
Confirming Loading of the Operating System ..........................79
5.4
Specific Problems and Corrective Actions ..........................................79
5.4.1
Power Light does not Light ...................................................79
5.4.2
No Characters Appear on Screen ...........................................79
5.4.3
Characters are Distorted or Incorrect ....................................80
5.4.4
System Cooling Fans do not Rotate Properly ..........................80
5.4.5
Cannot Connect to a Server .................................................80
5.4.6
Diagnostics Pass but the Connection Fails ..............................81
5.4.7
The Server Hangs When the Drivers are Loaded ......................81
5.4.8
The Controller Stopped Working When an Add-in Adapter was
Installed............................................................................81
5.4.9
The Add-in Adapter Stopped Working Without Apparent Cause ..81
5.4.10 System Boots When Installing a PCI Card ..............................81
5.4.11 Problems with Newly Installed Application Software .................82
5.4.12 Problems with Application Software that Ran Correctly Earlier ...82
5.4.13 Devices are not Recognized under Device Manager (Windows*
Operating System) .............................................................82
5.4.14 Hard Drive(s) are not Recognized .........................................82
5.5
LED Information ............................................................................83
5.6
BIOS Error Messages ......................................................................83
5.6.1
BIOS POST Beep Codes .......................................................84
6
Warranty ..............................................................................................
87
A
Safety Information ...............................................................................
89
A.1
Emissions Disclaimer ......................................................................89
A.2
Intended Uses ...............................................................................89
A.2.1
If AC Power Supplies Are Installed ........................................89
A.2.2
If DC Power Supplies Are Installed ........................................90
A.2.3
Temperature and Ventilation.................................................91
A.3
Safety Cautions .............................................................................91
B
Regulatory and Certification Information .............................................
99
B.1
Product Regulatory Compliance .......................................................99
B.1.1
Product Safety Compliance ...................................................99
B.1.2
Product EMC Compliance - Class A Compliance .......................99
B.1.3
Certifications / Registrations / Declarations ............................99
B.2
Electromagnetic Compatibility Notices .............................................100
B.2.1
FCC (USA) .......................................................................100