Konica Minolta Pi3505e, User Manual

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Troubleshooting
11
Printer Controller Pi3505e Pi3505e/PS 11-1
11 Troubleshooting
11.1 Unable to Print
This chapter explains the troubleshooting procedures for possible
malfunctions. Perform the troubleshooting procedures given below when
the copier is unable to print even if you execute a print command from your
PC.
Symptom Possible Cause Action
A message appears on the
PC screen, saying
something to the effect that
“no printers are connected”,
“no paper is loaded”, or
“LPT1 write error”. An error is probably present
in the copier. Check the control panel of
the copier.
The printer cable or network
cable is disconnected. Check that the printer cable
or network cable is
connected properly to the PC
and controller.
Printing does not start
despite the completion of
printing setup on the PC. An error is probably present
in the copier. Check the control panel of
the copier.
The printer cable or network
cable is disconnected. Check that the printer cable
or network cable is
connected properly to the PC
and controller.
The printer driver selected
for printing is not compatible
with the controller. Check the printer name
selected in the “Print” dialog
box.
A print job yet to be
processed is loaded in the
copier, causing the printer to
wait. Check with the job list on the
copier control panel to check
for print order.
✎
Note
The copier can store
a maximum of 29
jobs (including
locked jobs and
reprint jobs). When
29 jobs have been
stored, the copier
cannot accept any
new jobs. Use the
copier control panel
to check that there
are no lock jobs or
reprint jobs in the job
list and, if there are
some, print them.