Konica Minolta Bizhub 222, Service Manual

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12. Troubleshooting Field Service Ver. 1.0 Dec. 2008
210
FK-503
TROUBLESHOOTING
12.4.13 Network FAX
• Sharing an E-mail address with other E-mail software.
NOTE
• Network FAX series have several sister products. Only one can be operated on one
PC. Therefore, uninstall another Network FAX series completely referring to
ReadMe when you use this software.
8 Invalid receiver E-mail
address The server rejected the E-mail
because the receiver E-mail
address was not a valid E-mail
address. Check that the E-mail address of the
sender is a valid E-mail address (such
as edward@xxxx.com).
9 Invalid receiver E-mail
address The domain name of the net-
work MFP device is incorrect. Check that the domain name is
correct. (See Chapter 1 of the
Operations Manual for details.)
10 Cannot send message The fax was sent, but the
server rejected it. Consult with the system administrator
responsible for the server to check
that the SMTP server is running nor-
mally.
11 Send error An error occurred while send-
ing via facsimile. When the attached document size is
large, the server may not process it
correctly.
12 Communication error An error occurred while com-
municating with the server,
which terminated the connec-
tion. If the user did not abort the send pro-
cess, this error could indicate a net-
work fault. Wait a few moments before
resending, or consult the system
administrator.
13 File I/O error A file operation error occurred. Restart the computer and tray again.
Item
No.
Condition (Message) Possible Cause Action to be Taken
Item
No.
Condition Possible Cause Action to be Taken
1 An E-mail with a TIFF
attachment is returned as
undelivered. These error notices occur when
the E-mail is undeliverable. Check that the receiver’s E-mail
address is correct.
2 Mail cannot be received Mail is set to be deleted from the
server after being received. Set the mail software being used
so as not to delete mail from the
server.