Konica Minolta Bizhub 222, Service Manual

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12. Troubleshooting Field Service Ver. 1.0 Dec. 2008
182
FK-503
TROUBLESHOOTING
12.2.6 Internet Fax (E-mail) Transmission / Scan to E-mail
12.2.7 Internet Fax (E-mail) Reception
Item No. Error Code Possible Cause Action to be Taken
1 E4DXXX The machine cannot connect to a
mail server as the SMTP server
address has not been set. Set an SMTP server address.
2 E5AXXX The machine cannot transmit the
document as the DNS settings are
incorrect. Check the DNS settings.
3 E5DXXX The machine cannot transmit the
document with the E-mail address or
the destination
E-mail address because it has not
been specified or is incorrect. Check the settings and the destination E-
mail address.
4 E6FXXX Transmission attempted and data
was too large to be transmitted. The document may not be transmitted
even if the loading of data is successful.
Set the quality to Fine or Standard and try
again.
5 E7XXXX SMTP authentication failed. Confirm SMTP authentication account
and password.
6 EAXXXX A LAN cable has not been con-
nected, or failed to communicate with
the SMTP server. You tried to trans-
mit the document to an incorrect des-
tination address. Check if the LAN cable has been correctly
connected, if the SMTP server is ready
for communication, if the network settings
such as sub-net mask setting are correct,
or if the E-mail address of the destination
is correct.
7 EAX212 SMTP authentication required. Enable SMTP authentication settings.
8 EABF4F The machine has invalid settings for
POP3 before SMTP. Check the POP server settings for admin-
istrator maintenance.
9 EABF50 The machine failed to authenticate
POP3 before SMTP. Check the account and the password of
POP3.
Item No. Error Code Possible Cause Action to be Taken
1 E40XXX The machine cannot connect to a
mail server as the POP3 server
address has not been set correctly.
The machine cannot connect to a
mail server as the server has failed. Check the POP3 server address.
Check that the POP3 server is operating
normally.
2 E50XXX
E51XXX
E52XXX The machine cannot receive a docu-
ment as the POP3 User Name or
Password has not been set or is
incorrect. Check the settings.
3 E60XXX
E61XXX The data received in POP3 cannot
be printed.
A mail with an attached file whose
format is not TIFF-F, a mail whose
text contains a line exceeding 1000
characters, or mail of large data size
is received.
A mail with no data is received. Confirm with the sender.