Konica Minolta Bizhub 222, Service Manual

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Field Service Ver. 1.0 Dec. 2008 12. Troubleshooting
209
FK-503
TROUBLESHOOTING
12.4.11 Others (Network Device Related)
12.4.12 Network Fax Transmission
Item
No.
Condition Possible Cause Action to be Taken
1 When the power
switch is on,
[ERROR!!] displays
on the touch panel
screen. Failure in PKG connection
Unit error Reattach MEM board or MEMS board.
Replace MEM board or MEMS board.
2 [Network Settings] is
not displayed on the
[Admin2.] menu,
even though the Net-
work Application has
been installed. Machine error Contact your dealer.
3 Facsimile transmis-
sion on the Auto
mode screen does
not work. The Priority TX mode is set to
Mail. Change [Admin. Management], [Admin. 1],
[TX Settings], [Quality/Mode], [Communi-
cation Mode]. If the Priority TX mode is
Mail, change the Priority screen to FAX.
Item
No.
Condition (Message) Possible Cause Action to be Taken
1 Canceled by user User aborted the send pro-
cess.
2 Server connection error Connection to SMTP server
was attempted but failed. 1. Check that the SMTP server
address is correct.
2. Check that the network settings on
the computer are correct.
3. The SMTP server may be down.
Contact system administrator
responsible to verify the state of the
server.
3 Server recognition error Connection to a server was
established but this server
was not functioning as an
SMTP server. Check that the SMTP server address
is correct.
4 Bad attachment file An attempt was made to con-
vert to text format in order to
send the attachment file but
an error occurred.
Or, the creation of the TIFF
file E-mail attachment failed. This is probably caused by insufficient
memory.
Try again after closing all other appli-
cations.
5 To field not set The To field has not been
properly filled out. Specify a receiver in the To field.
6 Sender address was not
specified. The E-mail could not be sent
because the sender E-mail
address was not entered. Enter the sender E-mail address.
(See Chapter 1 of the Operations
Manual.)
7 Invalid sender E-mail
address The server rejected the E-mail
because the sender E-mail
address was not a valid E-mail
address. Check that the E-mail address of the
receiver is a valid E-mail address
(such as chris@xxxx.com).