Out of Warranty Items
Kentec Electronics Ltd provides a test and repair facility for most standard and special build products.
This facility can also recondition control panels, subject to availability of components.
Customer Repairs
Items for repair shall be returned to the Customer Service Department of Kentec Electronics Ltd. Any
items returned for repair must be accompanied with the following:
A request for repair work to be undertaken.
A customer contact name.
Details of the company requesting the repair.
Failure to supply the required information will result in the returned items being quarantined for a
period not exceeding 60 days. If the items are not identified within 60 days of receipt, then Kentec
Electronics Ltd reserves the right to dispose of these items or return them.
A written quotation will be provided for all items to be repaired that are not included in the repair
prices section of the Kentec Price list. No repairs or refurbishment will be undertaken without prior
authorisation from the customer and a written order for the repair work. Returned equipment will be
held awaiting authorisation for a period not exceeding 60 days from the date of quotation. After this
period, Kentec Electronics Ltd. reserves the right to dispose of these items or return them.
Repair Warranties
Repaired items are not covered by the normal Warranties and Liability conditions in the Terms and
Conditions of Sale. Subsequent failures of repaired items will only be covered if the failure is due to a
material or workmanship defect directly associated with the repair and for a period not exceeding
three months from the date of the repair.
Kentec Electronics Ltd are under no liability if the repaired or replaced components are found to have
failed due to fair wear and tear, willful damage, negligence, abnormal working conditions, misuse or
alteration or repair without approval or failure to follow the sellers instructions.
Items Returned For Credit
Items shall only be accepted for credit by written approval with the Operations Manager or Directors
of Kentec Electronics Ltd. Items will only be eligible for credit in the first 3 months from the supply
date.
Before any items are returned for credit, an RMA reference number must be obtained from the Sales /
Operations Department. This number must be used for any correspondence relating to the goods. All
goods returned for credit must be approved before receipt.
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