38
BEFORE CALLING FOR SERVICE (continued)
Problem
Possible Cause
Solutions
LID OPEN ERROR (dE)
The lid is not closed properly.
Make sure that the lid is closed properly
and touch the START button. After starting
a cycle, it may take a few moments before
the tub begins to turn or spin. The washer
will not spin unless the lid is locked.
If the lid is closed and the lid lock error
message is displayed, call for service.
LID LOCK ERROR (dL)
Lid lock switch error.
Make sure that the lid is closed properly
and touch the START button. The washer
will not operate unless the lid is locked.
Make sure that nothing is caught under the
lid, including shipping material or clothing.
Make sure that the latch mechanism is fully
retracted.
If the lid is closed and the lid lock error
message is displayed, call for service.
THE TUB IS DRAINING (dr)
Special Drain Feature.
If the washer is paused during a cycle for
more than four minutes, the cycle will be
cancelled and any water remaining in the
tub will be drained. An alarm will sound at
three minutes to warn you that the tub is
about to drain.
NO FILL ERROR (IE)
Water supply faucets are not fully open.
Water line hoses are kinked, pinched, or
crushed.
Water inlet filters are clogged.
Water supply pressure to faucet or house is
too low.
Water supply connected with leak-
limiting hoses.
Make sure that the water faucets are fully
open.
Make sure the hoses are not kinked or
pinched. Be careful when moving the
washer during cleaning and maintenance.
Clean the inlet filters. See Maintenance in
the Care and Cleaning section on page 30.
Check another faucet in the house to
make sure that household water pressure is
adequate and flow is not restricted. Discon-
nect the inlet hose from the washer and run
a few gallons of water through the hose to
flush the water supply lines. If flow is too
low, contact a plumber to have the water
lines repaired.
Hoses designed to limit leaks can trip
falsely and prevent the washer from filling.
The use of leak limiting hoses is not recom-
mended.
NOTE:
If an error message is displayed for four minutes, the water in the tub will automatically drain. An alarm will
sound one minute prior to draining and the original error code will continue to be displayed.
Error Codes
TROUBLESHOOTING GUIDE
