Keithley KPCI-PIO24, User Manual, Page: 54 / 66

5-20 Troubleshooting KPCI-PIO24 User’s Manual
Technical support
Before returning any equipment for repair, call Keithley for technical support at:
1-888-KEITHLEY
Monday - Friday, 8:00 a.m. - 5:00 p.m., Eastern Time
An applications engineer will help you diagnose and resolve your problem over the telephone.
Please make sure that you have the following information available before you call:
If a telephone resolution is not possible, the applications engineer will issue you a Return Material
Authorization (RMA) number and ask you to return the equipment. Include the RMA number
with any documentation regarding the equipment.
KPCI-PIO24 board
configuration Model
Serial #
Revision code
Base address setting
Interrupt level setting
Number of channels ____________________
____________________
____________________
____________________
____________________
____________________
Computer Manufacturer
CPU type
Clock speed (MHz)
KB of RAM
Video system
BIOS type ____________________
____________________
____________________
____________________
____________________
____________________
Operating system DOS version
Windows version
Windows mode ____________________
____________________
____________________
Software package Name
Serial #
Version
Invoice/Order # ____________________
____________________
____________________
____________________
Compiler
(if applicable) Language
Manufacturer
Version ____________________
____________________
____________________
Accessories Type
Type
Type
Type
Type
Type
Type
Type ____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________