EVM Modules of the MS Series Technical Introduction and User’s Guide
20
PROGRAMMING
CHARACTERISTICS OF THE MESSAGES AND
PROGRAMMING THEM
At most 24 messages can be entered into the Flash Memory modules on
EVM38S, EVM48, EVM48S and EVM128.
Those messages allow parties calling the exchange over external lines to be
answered by the ACD and reach the extensions they would like to call
without assistance of the operator.
The capacity of 24 messages is partitioned into two groups for two
languages, each group having 12 message boxes. The first 11 messages for
each language are special-purpose messages. The first 8 of them (the
messages numbered in the range 00 ... 07) are announced at several stages
of the call distribution operation. The messages numbered in the range 08 ...
10 are the ones used at times when the ACD service is off line as well.
Concerning the message number 11, it is a general-purpose message, thus
it can be employed for any purpose. Language shift is realized when the
calling party dials “9” during the announcement of the entry message.
At most 64 messages can be entered into the Flash Memory modules on
EVM128S and EVM224S.
Those messages allow parties calling the exchange over external lines to be
answered by the ACD and reach the extensions they would like to call
without assistance of the operator.
The capacity of 64 messages is partitioned into two groups for two
languages, each group having 32 message boxes. The first 11 messages for
each language are special-purpose messages. The first 8 of them (the
messages numbered in the range 00 ... 07) are announced at several stages
of the call distribution operation. The messages numbered in the range 08 ...
10 are the ones used at times when the ACD service is off line as well.
Concerning the message numbers 11-31, they are general-purpose
messages, thus they can be employed for any purpose.
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