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Testing your device
Please do the following tests first to identify your problem.
1. Check the connection
:
After you connect the device to your computer, you should see a tablet icon in the system tray. If
you do not see the icon, please follow these steps :
(1) Make sure the USB cable is properly connected to a USB port.
(2) Try connecting to another USB port.
(3) If the device is connected to a USB Hub, please make sure the USB Hub is properly
connected to a USB port.
(4) Check if your USB controller is activated or not.
2. Diagnose the device
:
If the pen or the tablet still does not work properly, please follow these steps to help diagnose the
problem with the device.
(1) Pull off the tablet's USB plug from the computer.
(2) Remove the Tablet driver from the system.
(3) Re-connect the Tablet's USB to the computer.
(a) Check whether the tablet's LED is blinking or not. If the LED is not on, that means
there is an error with your tablet.
(b) Test your wireless digital pen on the tablet working area. If it can work as a mouse, it
Summary of Contents for Artist 127
Page 1: ...V1 01 User Manual Windows Macintosh ...
Page 5: ...4 1 Product Introduction Package Contents Tablet Digital Pen ...
Page 12: ...11 2 Getting Started Installation Configuration Uninstall ...
Page 19: ...18 About Shows information of Software Version Driver Version and Firmware Version ...
Page 37: ...36 9 Uninstall has been completed Click Quit when you see the Finish Up dialog box ...
Page 45: ...44 4 Using the Bundled Software K Jotter Overview K OfficeMemo Overview K Presenter Overview ...
Page 68: ...67 5 Specification Summary Tablet Digital Pen ...
Page 71: ...70 6 Troubleshooting Testing your device FAQ Service and Technical Support Driver Download ...