Copyright © 2012, Juniper Networks, Inc.
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For information about Juniper Networks support services, visit
http://www.juniper.net/
, or call
1-866-877-9822 (in the US or Canada) or +1 925-474-2400.
Contacting the Technical Assistance Center
Contact the Juniper Networks Technical Assistance Center (TAC) by telephone, e-mail,
or via web support portal.
Within the US and Canada, call 1-866-TRPZTAC (1-866-877-9822).
Within Europe, call +31 35 64 78 193.
From locations outside the US and Canada, call +1 925-474-2400.
In non-emergencies, send e-mail to
http://www.juniper.net/
If you have a service contract or are a Juniper Networks Authorized Partner, log in to
http://www.juniper.net/
to create a ticket online.
TAC Response Time
TAC responds to service requests as follows:
Information Required When Requesting Service
To expedite your service request, please have the following information available when
you call or write to TAC for technical assistance:
Your company name and address
Your name, phone number, cell phone or pager number, and e-mail address
Name, model, and serial number of the product(s) requiring service
Software version(s) and release number(s)
Output of the
show tech-support
command
Wireless client information
License levels for RingMaster™ and Mobility Exchange™ (MX™) products
Description of any problems and status of any troubleshooting effort
Menu Name > Command
Indicates a menu item. For example, File > Exit indicates that you select Exit from the File
menu.
[ ]
(square brackets)
Enclose optional parameters in command syntax.
{ }
(curly brackets)
Enclose mandatory parameters in command syntax.
|
(vertical bar)
Separates mutually exclusive options in command syntax.
Convention
Use
Informational Note:
Juniper Networks sells and services its products primarily through
its authorized resellers and distributors. If you purchased your product from an authorized
Juniper Networks reseller or distributor and do not have a service contract with Juniper
Networks, you must contact your local reseller or distributor for technical assistance.
Contact method
Priority
Response time
Telephone
Emergency
One hour
Non-emergency
Next business day
Non-emergency
Next business day
