Related
Documentation
Returning a Hardware Component to Juniper Networks, Inc. on page 354
•
Returning a Hardware Component to Juniper Networks, Inc.
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
M01i (RMA) is issued. This number is used to track the returned material at the factory
and to return repaired or new components to the customer as needed.
NOTE:
Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at
http://www.juniper.net/support/
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a hardware component:
1.
Determine the part number and serial number of the component.
2.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3.
Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
Description of the failure
4.
The support representative validates your request and issues an RMA number for
return of the component.
5.
Pack the component for shipment.
Related
Documentation
Contacting Customer Support on page 353
•
•
Guidelines for Packing Router Components for Shipment
Copyright © 2013, Juniper Networks, Inc.
354
T4000 Router Hardware Guide
Summary of Contents for T4000 -
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