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JING JIE UniPBX-2000, Administrative Manual

The JING JIE UniPBX-2000 is a powerful communication system designed for businesses of all sizes. To effectively manage and configure this advanced device, make sure to download the convenient Administrative Manual from our website. This comprehensive manual is available for free and provides detailed instructions on maximizing the functionality of your UniPBX-2000.

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Appendix

 

209

screening easy to be predicted.

5.7

Call Processing Policy

The system call processing policy helps administrator to understand the handling
procedure on system point of view. 

Summary of Contents for UniPBX-2000

Page 1: ...UniPBX 2000 IPV4 V6 Dual IP PBX Administrative Guide Release 1 5 1 June 2016 ...

Page 2: ...r partner system integrator and value added reseller All Jing Jie solutions are provided to support both IPV4 and IPV6 dual stack simultaneously We provides a painless migration path from IPV4 to IPV6 network Jing Jie Co Ltd 14F No 669 Bannan Rd Zhonghe Dist New Taipei City 235 Taiwan R O C WEB www jinjsi com EMAIL info jinjsi com Technical Support Email support jinjsi com ...

Page 3: ...nt may be either trademarks and or registered trademarks of the respective owners Jing Jie make no claim to these trademarks Jing Jie Co Ltd Jing Jie makes no representations or warranties with respect to the contents hereof In addition information contained herein are subject to change without notice Every precaution has been taken in the preparation of this manual Nevertheless Jing Jie assumes n...

Page 4: ...22 12 Add a VOIP Carrier 25 13 Create Routing Plan 28 14 Make a PSTN Call Part II Using the System 29 29 1 Home 31 2 System 32 SIP Service 36 TLS Certficate Upload 36 SIP Reject Code 36 Service Parameter 41 SIP Timer 42 RADIUS 44 Auto Provisioning 45 CDR 45 Web Service 47 Web Login Blocked IP 48 Database 49 License 50 Debug 51 System Alert 53 System Security 54 Voice Logging 56 VMS Settings 58 Hig...

Page 5: ... 117 Emergency Call Group 119 Emergency Group List 119 Screening Group 121 Screening List 122 Device List 125 Block Device 126 DID Routing 127 Voice Logging Target 129 Queue Prompt 130 BLF Group 131 MAC List 133 5 Report 133 Call Statistic Report 134 Extension Statistic Report 134 Extension Status Detail Report 135 NAT Resource Statistic Report 137 System Alert Report 138 Web Provisioning Report 1...

Page 6: ... 170 Logout 170 9 Commit 171 10 Help Part III Division Manger Login 172 Part IV Extension Login 173 173 1 Extension Settings 175 2 Incoming Call Blocking List 177 3 Outgoing Call Blocking List 178 4 VMS Setting 179 5 Voice Mail Access 180 6 Call History Report 181 7 Smart Calling 183 Settings 183 Call To 184 Meet Me Conference 185 Create Conference Part V Appendix 187 187 1 Call Flow Reference 187...

Page 7: ...unting Message 197 Stop Accounting Message 199 3 Call Detail Record Description 203 4 System Alert List 205 5 Digit Manipulation Example 206 6 Outgoing Scrrening Policy 209 7 Call Processing Policy 211 8 Extension Import Description 215 9 List of Used Network Ports 216 10 Debug Logging ...

Page 8: ...irefox or IE installed and network connected in order to connect to system GUI For convenience configuration computer is recommended to have same subnet as the server Start the browse and type http xxx xxx xxx xxx 9200 or https xxx xxx xxx xxx 9201 to login the web manage where xxx xxx xxx xxx is the IP address If the system is using 2 ethernet leg it might be easier to use LAN IP for connection A...

Page 9: ...Password and Confirm Password fields and click the Apply button to take effective Click logout to quit the system UI and relogin by new password for confirmation 1 3 Setting SIP Service The next step is to set the SIP service parameters for providing service Click SYSTEM SIP service and the following screen will appear ...

Page 10: ... change the following settings Parameter Name Value Attached WAN interface Name eth0 Attached LAN interface Name eth1 for 2 Ethernet Leg Mode none for 1 Ethernet Leg Mode UDP Service Port 1 5060 UDP Service Port 2 8080 UDP Service Port 3 TCP Service Port TLS Service Port ...

Page 11: ...thod overwrite Default Register TTL 600 NAT Register TTL 60 Click button and COMMIT to take effect 1 4 Create Office Before we can create the required SIP extensions the administrator need create an office which includes the SIP extensions Click EXTENSION Office New to create a extension as follows ...

Page 12: ...me office 1 Auto Attendant Operator set operator number e g 999 for working hour operator after work operator and holiday operator Description office 1 Click Apply to save it 1 5 Create Extensions The next is to create 2 SIP extensions and operator console for calling and called Click EXTENSION Extension New to create a extension as follows ...

Page 13: ...ion 1001 based on the following values P a ra m e te r Na m e Value Extension Mode enable Extension Number 1001 SIP User ID 1001 SIP Password 1001 Belonged User Group Select group 1 Office 1 Name 1001 And setup the AA VMS as follows ...

Page 14: ...d 1001 Voice Mail Language English Click Apply to save it Create extension 1002 based on the following values P a ra m e te r Na m e Value Extension Mode enable Extension Number 1002 SIP User 1002 SIP Password 1002 Belonged User Group Select group 1 Office 1 Name 10012 And setup the AA VMS as follows ...

Page 15: ...P Password 999 Belonged User Group Select group 1 Office 1 Name 999 Click Apply to save it Click COMMIT to take effective 1 6 Create AA Flow from Template In order to quick enable the AA service for the office the quickest way to test it is to copy a existing template into the office The copy will create the template call flow for the office and also copy the required prompt files Click EXTENSION ...

Page 16: ...emplate and the following popup screen will appear Select Copy Menu From Template and select a suitable template to apply After apply it the system will duplicate the call flow and voice prompt into this office It will become like as below ...

Page 17: ...pany You need create the corresponding routing to be associated to it Click Office Office 1 VMS Routing and the following will appear Click Create Default Route to have the system to create the default routing for the created office The following will appear Click Apply and the default routing will be generated as follows ...

Page 18: ...the auto attendant incoming routing number Click New to add the routing number for AA as follows Enter the following example for the auto attendant service Parameter Name Value Pilot Number 9000 Max Calls 0 Time to Answer sec 2 ...

Page 19: ...igure the SIP phone gateway or soft phone to register to the system To confirm whether those two extensions are registered correctly or not click DIAGNOSTIC Extension Status and the following screen will appear Input 1001 and 1002 as above for the search criteria click Search button You should see both 1001 and 1002 are in the list and registered If you don t see 1001 and 1002 are in the list ther...

Page 20: ...ome other issues need to be resolved 1 10 Maka Calls to AA VMS Use extension 1001 calls auto attendant number 9000 1001 should hear the auto attendant greeting and you should able to dial to extension 1002 and talk If the 1002 is not answer the call you should able to leave a message to 1002 If you CPE device can support SIP WMI you should see a new voice mail arrived 1002 can dial the 50 to get i...

Page 21: ...a m e Value Extension Mode enable Extension Number 1003 SIP User ID 1003 SIP Password 1003 Extension Type FXO Trunk Proxy Max Concurrent Call 0 means unlimited Contact Policy Permanent Contact Permanent Contact 1 sip 1003 xxx xxx xxx xxx 5060 SIP URI for the gateway If you are using Register for the gateway you don t need ...

Page 22: ...y to register to the system Verify the FXO is registered or not by using the extension status as the description in Verify the Device Register 1 12 Add a VOIP Carrier If you are using a VOIP carrier instead of using a PSTN gateway you can use the following steps to connect to your VOIP carrier At first is to create a SIP trunk by click FEATURE SIP Trunk New and the following screen will appear ...

Page 23: ...Register TEL 9900 Registrar Server 112 3 3 1 Registrar Port 5060 Outbound Proxy Server 112 3 3 1 Outbound Proxy Port 5060 SIP Register User ID 9900 SIP Register Password 9900 Register Expires Time 600 Description My SIP Carrier Click Apply to save it The next is to create a extension to associate the SIP trunk together Click EXTENSION Extension New to create the extension 1004 as follows ...

Page 24: ...sion 1004 P a ra m e te r Na m e Value Extension Mode enable Extension Number 1004 SIP User ID 1004 SIP Password 1004 Extension Type SIP trunk SIP Trunk ID Select ID 1 My SIP Carrier Belonged User Group Select group 1 My first calling group ...

Page 25: ...aling rule for PSTN gateway or VOIP Carrier Leading 0 is used to indicate this call is to PSTN gateway or VOIP carrier Leading 0 need to be removed before send to PSTN gateway or VOIP Carrier The calling example is described as below Extension 1001 dialed 0023123456 System will route the call to extension 1003 PSTN gateway or 1004 SIP trunk Before the system send the call out the system will remov...

Page 26: ...able Pilot Number 0 Length ignore Belonged Office all Route Period All the time Hunt Type Round Robin Hunt Remove Pilot Number Yes Click Apply to save it Click Back to return the Routing Plan page Select the created route plan and click the routing list button below The following screen will appear ...

Page 27: ...Getting Start 27 Select New to add a routing list as below Input the following value to add the routing list Parameter Name Value Extension Number 1003 PSTN gateway 1004 VOIP Carrier ...

Page 28: ...tting smoothly your phone should ring and you should able to answer it and talk To confirm the calls status from the system click DIAGNOSTIC Call Status and the following screen will appear Input 1001 and 1002 as above for the search criteria click Search button You should see a call which is calling from 1001 or 1002 and called to your telephone number in the list If you don t see the call in the...

Page 29: ...l time system status monitor and system statistic report The default login URL for administrator login is http xxx xxx xxx xxx 9200 or https xxx xxx xxx xxx 9201 and default login id is admin and password is admin 2 1 Home The home page of the system provides the system summary information The administrator can have a quick way to view the major system settings ...

Page 30: ...e System Release The current running system release Web Release The current running web release Sip Domain Accepted SIP domain or FQDN of the system IPV4 IPV4 SIP service status IPV6 IPV6 SIP service status WAN WAN interface name and current IP LAN LAN interface name and current IP CDR Call Detail Record Status ...

Page 31: ... Date Extension Groups Created Current created Extension Group Extension Created Current created Extension Sip Trunk Created Current created SIP Trunk Routing Plan Created Current created Routing Plan 2 2 System The system parameters including the SIP RADIUS system and license settings Click the SYSTEM and will see the setting in the left panel as follows ...

Page 32: ...32 2 2 1 SIP Service The SIP Service page is the main configuration for SIP core Click SYSTEM SIP Service to view and change the settings ...

Page 33: ...nnected to public IP network If system is used only in private network behind NAT this interface indicate the service Ethernet leg The default value could be eth0 Attached LAN interface Name If system acts as a SIP router LAN interface indicates the Ethernet leg connected to private local network If system is used only in private network behind NAT this interface should keep empty cause WAN will b...

Page 34: ...Method Choose deny to reject the new register request when the account reached the max allowed contact Choose update to accept the new register request and remove the oldest one The default value is update Default Register TTL The default register time to live expires in seconds for a user coming from public network The default value is 600 seconds NAT Register TTL The default register time to liv...

Page 35: ...r the forwarded user will be used for the SIP display name The default value is original caller Send 423 Interval Too Brief Whether to send 423 interval too brief when receive a register which expires is smaller than the default time to live The default value is disable INVITE Initiated Dialog Event Pattern The RFC 4235 Dialog Event Package Status Notify Code Unavailable Notify State code when the...

Page 36: ... Proxy reject reason code The detail of each parameter is described as below Parameter Name Description Description for SIP Reject Reason The description of SIP reject reason Please contact FAE if need more inmation SIP Reason Code Which reason code will be return to CPE 2 2 2 Service Parameter The Service Parameters including some default setting of SIP service Click SYSTEM Service Parameter to v...

Page 37: ...ession Validation Period The time to check whether the call is still connected or not The default value is 3600 seconds which will check the call around 30 minutes Session Validation Target The calling or called party will be checked for the call existence The default value is caller Session Validation method The SIP request method to be used for checking the call existence The default value is In...

Page 38: ...stem will detect the SIP attack by using the Attack Detecting Time as a period Within this period if the SIP attacks were found and the count is more than the Attack Detecting Threshold this attacking IP address will be add to the blocked IP address until Attack Block Time is reached The default value is 10 minutes It is recommended not shorter than 10 minutes Attack Detecting Threshold The system...

Page 39: ...ed before expires Send Register Event Whether to send register status through system alert sub system or not when the feature of Monitor Register Status was turned on for an extension When it is enabled the event will be write to system alert and send to administrator by settings RADIUS Sending Phase Whether to send RADIUS authorization or billing message based on original digits before DM or modi...

Page 40: ...bled the system will try to find extension before DM and after DM IP Look Up Server The server URL to be used to look up the IP belonged country Match String The matched keyword from server s response Look up Mode The supported IPV4 or IPV6 look up mode for this server Enhanced Password When it was enabled the system will ask more higher level of security password It will require to have the follo...

Page 41: ...calls Video RTP Socket Send Buffer The socket sending buffer for video calls Internal Call Alert Info Value Distinct ringing used Alert Info header value for internal extension call External Call Alert Info Value Distinct ringing used Alert Info header value for non internal extension call 2 2 3 SIP Timer There are some SIP related timer in this page for system tuning purpose Click SYSTEM SIP Time...

Page 42: ...ion that a message can remain in the network The default value is 5000 ms 2 2 4 RADIUS To enable RADIUS authorization and accounting message for prepaid postpaid billing service it is required to setup the RADIUS service parameter here Please note that the RADIUS authorization request will be sent after caller DM and before called DM The RAIDUS start stop billing request will also send the same ca...

Page 43: ...ribute The default value is 9 CISCO Shared Secret Key The share secret to be used in between RADIUS server and system RADIUS Server Response Time out sec The time in seconds to wait the response from RADIUS server when send out a RADIUS request The default value is 10 seconds Inter Extension Call Authorization If it is set to No the system will not send out a RADIUS authorization when a extension ...

Page 44: ... enable SIP multicasting SIP pnP for searching SIP provisioning server or not Attached Interface Which interface will be serviced for SIP multicasting service Because normally multicasting package cannot over layer 3 network Thus this is normally service at LAN interface Unassigned Mac Keep Time minutes How long the unassigned mac address will be kept in the system for assignment Within this perio...

Page 45: ...hether to enable the CDR recording or not The default value is Yes CDR Keeping Days How long the CDR will be kept int he system Syslog CDR Whether to turn on to send real time CDR record to syslog server or not Syslog Server IP The syslog server to be send for real time CDR record Empty means not send 2 2 7 Web Service This page come with web GUI service settings Click SYSTEM WEB Service to view a...

Page 46: ...trator and supervisor login is 9001 The default value for extesnion SSL login is 443 Display Data Rows per Page Number of data rows will be displayed per page The default is 15 SOAP Provisioning Service The HTTP or HTTPS interface for SOAP provisioning for extension and call features It is recommended to use HTTPS for security reason The default service port is TCP 8080 Log Data Keeping Days How l...

Page 47: ... of authentication failure will block this IP address Block Access IP Time minutes How long the IP address will be blocked Click SSL Certificate Upload to upload the HTTPS certificate Click Reset Web to restart web service Click Customize Web Logo to have customer required logo or others 2 2 7 1 Web Login Blocked IP Here show the blocked IP for the web When the system blocked an IP for attempting ...

Page 48: ...ed for the failed login Login Time The time was blocked Time to Unblock The time will be unblocked 2 2 8 Database This is for system database settings Click SYSTEM Database to view and change the settings The detail of each parameter is described as below ...

Page 49: ...cense This the license granted for the system It can only be used on this dedicate machine There is no any responsibilities for error omissions or any damages resulting from the wrong use of the license Click SYSTEM License to view or import export the license The detail of each parameter is described as below Parameter Name Description Product Name The licensed product name Serial ID The serial I...

Page 50: ...ebug Configuration page is used to manage the debug level and modules Please only turn on the debug level under the recommendation from supporting FAE Or the system performance might be greatly affected In order to receive the system debug log the administrator need prepare a PC which installed a SYSLOGD server It is recommended that both server and syslogd PC stay at same network because of the l...

Page 51: ...ug message will contains the calling or called number is 02123456 or IP address is 112 112 1 1 Debug Level This parameter is the detail level of generating debug information The default level is Warning When you change it to debug the system will generate hug log and might greatly affect the system performance Please only change it under the supervision of FAE Module List The target module to be d...

Page 52: ...ogd server to receive the system alert Alert to Email Whether to send the system alert to the listed email account or not SMTP Server The SMTP server for sending the system alert mail notice SMTP Port The SMTP server port For SSL the default is 465 and for StartSSL or none the default is 25 SSL Type The SMTP server supported SSL Type it can be none STARTTLS or SSL Email From The email sending acco...

Page 53: ...il User ID The email sending account ID Email User Password The email sending account password 2 2 12 System Security The system integrated with Linux firewall in order to protect your system from the hacker After input the trusted managed host and execute the firewall settings the system will automatically create the necessary setting Click SYSTEM System Security to view and change the settings T...

Page 54: ...ng interface Keeping all host blank will disallow any host to connect IPV6 Firewall Enable or disable IPV6 firewall settings Shutdown Unnecessary Services Close those unnecessary Linux services to have maximum security Please only used when you are very familiar to Linux system Execute Firewall Settings After you set those parameters for firewall and apply it you need to execute it to make it work...

Page 55: ...ding RTP Saving Whether to save the recording RTP for future tracking or not Turn on this feature will increase the disk usage and system performance Please only turn on it under FAE s instruction Max Keep Days The max days for storing the recorded file which is depending on the system storage capacity MP3 Encryption Whether to encrypted the MP3 file or not You can select to use system internal pa...

Page 56: ...s The VMS Settings includes the settings of voice mail system auto attendant and conference Click SYSTEM VMS Settings to view and change the settings The detail of each parameter is described as below Parameter Name Description Extension Tel The extension number will be used for AA VMS and conference It need to be an uniqe number in the system Local SIP UDP Port This is local IPV4 SIP UDP port wil...

Page 57: ...queue feature The default value is 4 VMS Default Office The AA VMS will use the default group for DM and Routing Outgoing Call Using Transfer This is only for smart office feature When it is enabled the outgoing call from small calling will use transfer instead of bridge VMS Personal Greeting Max Recording Time The maximum time in seconds for personal greeting voice file Voice Mail Keeping Days Th...

Page 58: ...lication and high available software to build the system redundant as follows To make the redundant working smoothly you need to the following to be prepared 1 Two Ethernet network interface and use different VLAN or physical switch to separate the network traffic 2 For each service interface and IP protocol V4 or V6 you need to have a dedicate IP address for the server 3 The virtual IP addresses ...

Page 59: ...ing port to reduce the CPU usage for verifying each heartbeat message You can use the default port which is port number 654 or higher than port number 60000 to avoid some port conflicts The following is the system requirements before you can install or start the HA service 1 Both servers need to have 2 Ethernet interfaces which need connect to a separate Ethernet switch for redundant purpose 2 If ...

Page 60: ...ing for both WAN and LAN interface and another node is a standby node In the normal case the SIP CPE is register to their server through either WAN s VIP or LAN s VIP If one of the machine is down the another peering node will taking over the VIP and continue the service ...

Page 61: ...is disabled 2 2 15 4 High Available Settings Click SYSTEM High Available to change the HA settings Some other parameters might also affect the HA settings such as IPV6 enabled and Attached LAN Interface Enable Disable When change these parameters you are required to change corresponding HA settings The following is the screen of settings ...

Page 62: ...on to send and receive heartbeat message It is required to have different Cluster Service Port for each Cluster ID The default value is 694 Primary Heartbeat Device The broadcasting of heartbeat message will be send through this primary network device and then secondary one The default value is eth1 which is dedicated for heartbeat Secondary Heartbeat Device The broadcasting of heartbeat message w...

Page 63: ...come active while another one is a backup server The register information will be forwarded to backup node to speed up the fail over timing Once the active one is failed to service it will switch over to backup node Cluster Member 1 The cluster member s host name which is get from uname n Please note that both server settings need the same order This cluster member will start and service HA Group ...

Page 64: ...ble when 2 Ethernet legs mode is used Attached LAN interface is enabled HA Group 2 High Available Group 2 It is only required for AA mode 2 3 Extension Each connected SIP phone gateway or carrier requires to create a extension in the system in order to accept the register or call from it Each extension SIP device client should belong to a extension group which define the digit manipulation rule ac...

Page 65: ...Using the System 65 Select New Modify Delete to change the office settings The following web page will appear ...

Page 66: ...SL Type it can be none STARTTLS or SSL Email Form User The email sending email address for SMTP server Email User ID The email sending account ID for SMTP server Email User Password The email sending account password for SMTP server Voice Mail Subject The email subject for sending new voice mail notice The administrator can input the system variable to make the subject easy to be read Voice Mail B...

Page 67: ... for working hour After Work Hour Menu The call flow menu for off hours Holiday Menu The call flow menu for holiday Priority Menu Highest priority call flow will be used When this call flow menu is enabled auto attendant will run this call flow instead of others setting This is useful when office is off for some reasons such as company tours Black List Menu When the caller ID met the black list an...

Page 68: ...il Keeping Days The maximum keep days for voice mail messages Max Voice Mail per Extension This the maximum number of voice mail allowed to each extension Over this number the oldest voice mail message will be overwritten Meet Me Conference Access Key The access key to get into meet me conference with AA Outgoing Call Access Key The access key to get into the outgoing call service with AA Voice Ma...

Page 69: ...ton below the Office modification screen The following screen will appeared Each access code filed are defined as following Parameter Name Description Enable Call Forward Always The access code to enable Call Forward Always The default value is 01 Dialing Rule ACCESS_CODE FORWARD_TEL or ACCESS_CDOE using the existing setting Disable Call Forward Always The access code to disable Call Forward Alway...

Page 70: ... Dialing Rule ACCESS_CODE FORWARD_TEL ACCESS_CDOE using the existing setting Disable Call Forward Unavailable The access code to disable call forward for unregistered The default value is 11 Dialing Rule ACCESS_CODE Enable Do Not Disturb The access code to enable Do Not Disturb The default value is 08 Dialing Rule ACCESS_CODE HHMMHHMM DND time period 1 ACCESS_CODE HHMMHHMMHHMMHHMM time period1 and...

Page 71: ...ule ACCESS_CODE WEB PASSWORD Disable Privilege Calling The access code to block those outgoing privilege call screening The default value is 34 Dialing Rule ACCESS_CODE WEB PASSWORD Privilege Calling Privilege Calling is used to call a privilege screened prefix once The default value is 35 Dialing Rule ACCESS_CODE WEB_PASSWORD CALLED_NUMBER Camp On To enable system to make the call for the extensi...

Page 72: ...CCESS_CODE Extension web_password forwarded number 2 3 1 2 Pickup Group The pickup group is used for pickup the ring call within the same office Each pickup group cannot cross the office After select the specified office click Pickup Group button to add or remove the pickup group settings Select New Modify or Delete to modify the pickup group settings The following web page will appear ...

Page 73: ...3 1 3 Black List Black List can be used for auto attendant service to filter those unwanted calls When auto attendant receive a call it will try to map the incoming caller ID against the black list If it is mapped and black list menu was selected the system will start the back list call flow instead of normal call flow Click Black List button to view and modify the black list as follows ...

Page 74: ...er The number will be in black list 2 3 1 4 Holiday The holiday definition for the office If today is one of date in holiday list the holiday flow will be executed Click Holiday button to view the current holiday settings The following screen will appeared Click New to add the a new holiday or use Import Export to update whole holiday list The following is the add or modify screen ...

Page 75: ...2 3 1 5 Prompt File To manage the office s prompt file click Prompt button for this office and the office belonged to this office will be listed Once you click a prompt file name you can play to hear the voice or delete it Click Upload and you will able to upload your own recorded file into this office The file format is showed as follows 8K Sample Rate 16 bits Linear PCM signed Mono Wav format Cl...

Page 76: ...rvice VMS Main Menu To enter the voice mail access menu This service can be also used as manual working mode switch And subscribe to this prefix 5 e g VMS main menu is 50 subscribe to 505 is the BLF for working hour mode BUSYindicates now is working hour and IDLE indicates others mode VMS from Extension To access voice mail from through its own extension Using this prefix the system will use the c...

Page 77: ...extension number following by the defined pilot number Outgoing Calling This can be used to dialing a privilege dialing prefix by entering extension and VMS password An IVR will guide the caller to input it It is useful when you want to dial a privilege screened prefix from another extension Meeting Me Conference Global This is a global meeting me conference which allow PSTN number to call into th...

Page 78: ...78 Service Type Description will be played The interface to manage AA VMS routing is showed as below Click New to add a new routing plan as follows The detail of each parameter is described as below ...

Page 79: ...e meeting conference the conference can be started This is also the password to initial the adhoc conference room if the service type is adhoc conference Conference Participants Password The password allow the participant to join into the conference Conference Join Access Key The access key used for adhoc conference service It allowed to quit the current on going conference and invite new person t...

Page 80: ...ft you will able to see the menu icon as For each menu click right key and your will see the Modify action for reviewing and modify the menu parameters To create a new menu click add icon and you will see the following ...

Page 81: ...only 1 entry point to be selected The old one will be unchecked automatically Use Holiday Prompt if Set This is only available for holiday menu the system will use the holiday prompt if it is set instead of main prompt If there is no holiday prompt is set the main prompt will be played Redirect Call Immediately When it is enable the system will send 302 moved to tell the caller to move the specifi...

Page 82: ...rsonal greeting Ext No VMS Prompt The prompt will be played when the transferred extension doesn t had a voice mail and the caller request to leave a message Ext Busy Menu The call flow menu will be executed when called extension is busy Ext No Answer Menu The call flow menu will be executed when called extension is not answer Ext Unavailable Menu The call flow menu will be executed when called ex...

Page 83: ...ail Action When max retry is reached the retry count the action should be taken Default Action The default action when there is no DTMF will be received max DTMF is equal to 0 By using the menu to build you call flow you can create the AA call flow very quick The system also provide the template to be copied for your needs Click Copy and you will see the following You can use the copy to copy from...

Page 84: ...n settings Or you can click EXTENSION Office Extension to see the office owned extension only Click Rebuild can rebuilt this mac s device configuration if auto provisioning is enabled Select New Modify Delete to change the extension settings The following web page will appear ...

Page 85: ...P registration from to header SIP User ID The SIP user ID for authentication SIP Password The SIP user password for authentication SIP Display Name The display name used for SIP FROM header If it is NULL it indicates use the CPE s setting Web Password The password for extension owner to login the extension web for service settings In order to allow extension login the SYSTEM WEB Service Allow Exte...

Page 86: ...te it means the extension will be authenticated for register and call For set to Register Only the extension will only be authenticated for register request The default value is Register Invite RADIUS Call Authorization Whether to enable the RADIUS call authorization or not Please only enable it when you have a RADIUS server connected and set the corresponding parameters in SYSTEM RADIUS The defau...

Page 87: ...uest to all registered contacts or by sequence The default value is enable Max Contacts Support How many ATA Phone can register to this account The default value is 1 Max Forward Transferred Call The extension wide max allowed forward or transferred calls It is recommended to use global or set it to 2 or 5 instead of unlimited Contact Update Method If the number of register for an account is more ...

Page 88: ...e call logging or interception When it is set to Always OFF the system will never use the NAT resource and it might lead the silence issue If you have voice logging license activated you will see the Voice Logging item here Select it every call to or from this extension will be recorded Record on Call will be use when CPE can support recording on demand feature Default Register TTL The default reg...

Page 89: ...onnecting and connected calls SIP Privacy The outgoing SIP privacy policy according to RFC 3325 Remove Remove all RFC 3325 privacy header It could be used for a un trusted network or device type is phone ata By Pass No change for privacy header for compatible reason Adaptive The system will according to incoming call s privacy header or caller information to add the necessary privacy header Only u...

Page 90: ... not MAC Address The assigned mac address for this account You can use SIP PnP to get the device s MAC address if CPE can support SIP PnP Multicasting Device Name The provisioned device type Device Line ID The device line if it have multiple lines will be used for this account Register Interface The interface will be used to register to SIP Register TTL Which register will be set as default Extens...

Page 91: ...ges Notify without Subscribe Enable to send NOTIFYwithout SUBSCRIBE This is un usual Normally this should be disabled Email Notice Email Notify when a new voice mail arrived Email Address The mail address for send notice Delete Email after send it to email Delete the original voice mail after send the email notice with attachment out Marked as Read Marked the original voice mail become old after s...

Page 92: ...or disable the call feature individually by click Call Feature button The following screen will appear The detail of each parameter is described as below Parameter Name Description Call Forward Always Enable call forward always Always Forward Number The telephone number to be forwarded ...

Page 93: ... Hunting First is check the system will try to call the follow me matched entries and then try extension if Hunting Extension is checked If Follow Me Hunting First is not checked the system will call the extension first and then hunt the follow me matched entries The normal case will be enable all follow me options Hunting Extension Enable to hunt extension after follow me entries cannot be reache...

Page 94: ...h Via UDP only Send the SIP response message back to the top via instead of using the registered ports Disable Authentication qop Tag Whether to send qop tag for SIP authentication 401 407 or not Monitor Register Status If it is check the system will report the device status If it is not registered or re registered a record will be written to Extension Status Detail for tracking It is useful if ad...

Page 95: ...efault or Request URI Disable Over Max Call Notice Whether disable the system alert when this extension is over max call or not Send to Existing TCP Connection Whether to send SIP request to the existing register TCP connection no matter it is coming from NAT or not The default system behavior is that when the called party is seating in a public IP network the system will send to its TCP contact i...

Page 96: ...er as follows The detail of each parameter is described as below Parameter Name Description Start Time The start time 24 hours format to enable this follow me number Earlier than this time this follow me number will be ignored You can also click the All the Time for whole day service Stop Time The stop time 24 hours format to enable this follow me number Over this time this follow number will be i...

Page 97: ...screen The calling party number defined here will be filtered based on the blocking type Select New Modify Delete to change the screening setting The following web page will appear The detail of each parameter is described as below Parameter Name Description Blocking Target Incoming call or outgoing call to be screened ...

Page 98: ...he same group are set to block it means all call can be passed unless those listed pilot number When all entries are set to unblock only those calls matched the entry will able to get through If some of entries are set to block and some are set to unblock the call matched blocked list will be rejected first and the call matched unblock list will able to get through 2 3 2 1 3 Outgoing Call Blocking...

Page 99: ...When all entries in the same group are set to block it means all call can be passed unless those listed pilot number When all entries are set to unblock only those calls matched the entry will able to get through If some of entries are set to block and some are set to unblock the call matched blocked list will be rejected first and the call matched unblock list will able to get through For those e...

Page 100: ...s below Parameter Name Description Calling Time The time to start the call Calling From The calling party number Status Whether the voice mail was read or not 2 3 2 3 Batch Create Batch create is mainly used for creating testing data Click EXTESNION Extension Batch and the following screen will appear ...

Page 101: ...tension Number The existing number will be ignored Batch Modify Replace the existing record by using the current settings in between From Extension Number and To Extension Number Only existing extension will be replaced Batch Delete Delete the extension in between From Extension Number and To Extension Number From Extension Number Beginning extension of batch creating To Extension Number Ending ex...

Page 102: ...son it is recommended to set a prefix and suffix instead of keeping blank SIP Password Suffix The suffix for SIP password The system will set the default SIP password as SIP Password Prefix Extension Number SIP Password Suffix For security reason it is recommended to set a prefix and suffix instead of keeping blank Others Parameters Please refer to Extension parameters for detail 2 3 2 4 Phone Boo...

Page 103: ...hone number to create an entry of phone book If you want to create a group to be used later click Phone Book Group New and the following will appear Input the group ID and Group name to create a phone book group Then click Phone Book Group Detail and select the extension into the group as follows ...

Page 104: ...ere Those features is core for providing required services for customers 2 4 1 SIP Trunk The SIP trunk is used to register to a VOIP carrier or another SIP proxy server After input the SIP register or calling information here you need to create a extension to associate it together in order to making a call The maximum SIP trunk could be created is 64 Click FEATURE SIP Trunk to view the created SIP...

Page 105: ...Using the System 105 Select New Modify Delete to change the SIP Trunk setting The following web page will appear The detail of each parameter is described as below ...

Page 106: ...for SIP register The default is 600 seconds Permanent Contact If this is checked this SIP trunk will no register and use peering instead Display Name of SIP Trunk The SIP Display Name will be used when this SIP trunk is calling The default is original caller s SIP TEL SIP ANI of SIP Trunk The SIP TEL will be used when this SIP trunk is calling The default is SIP trunk s TEL Local Port The local SI...

Page 107: ...e routing plan The following web page will appear The detail of each parameter is described as below Parameter Name Description Routing Plan Mode Activate this routing plan or not Pilot Number The leading number prefix used to be matched with the called number ...

Page 108: ...t Hunt the system will call all the entries of routing list simultaneously until one of them is answered Round Robin Hunt Load Balance The call is hunted rotary until one is answered or the response reason code is matched the Hunting Stop Code Preference Hunt Load Balance The highest preference priority will be hunt first and then lower one until one is answered or the SIP response reason code is ...

Page 109: ...v after it xxx is the queuing music ID Forward BLF Whether to forward BLF to this routing prefix if it is matched It is used only when this routing is to VMS and is for call park and working hour BLF Routing Failure Extension Number If all of entries for route cannot be reached or stopped here is the last destination to be routed This is normally to route to an voice mail such 521234 or a a mobile...

Page 110: ... following web page will appear The detail of each parameter is described as below Parameter Name Description Stop Code The reason code to be used for stopping the hunting If the reason code are not listed you can enter the SIP response code here to stop the hunting ...

Page 111: ...ay VOIP carrier or extension Here is the place to define where to be routed Click Routing List button after select a routing plan The following screen will appear Select New Modify Delete to change the Routing List setting The following web page will appear The detail of each parameter is described as below ...

Page 112: ...ion is used to manipulate the calling or called number The administrator can insert delete or change some digits from original number The digit manipulation can be place on caller called or both for flexible usage The maximum Digit Manipulation could be created is 4096 Click FEATURE Digit Manipulation to view the current settings The following web page will appear Select New Modify Delete to chang...

Page 113: ...ng Change ANI based on the DM list when Applied Number Type is equal to ANI Change DNIS based on the DM list when Applied Number Type is equal to DNIS Step 2 Search Incoming number Type is equal to DNIS and pilot number is matched incoming DNIS If found do the following Change ANI based on the DM list when Applied Number Type is equal to ANI Change DNIS based on the DM list when Applied Number Typ...

Page 114: ...114 Select New Modify Delete to change the Digit Manipulation List The following web page will appear The detail of each parameter is described as below ...

Page 115: ... and called For normal case it should be set to caller Start Position The start position to be replaced Before the first digit the position is 0 Between digit 1 and digit 2 the position is 1 and so on If the position is greater than the digit length it indicates after last digit Stop Position The stop position to be replaced Before the first digit the position is 0 Between digit 1 and digit 2 the ...

Page 116: ...g Group to view the current groups of emergency call as follows Select New Modify Delete to change the Abbreviated Dialing Group setting The following web page will appear The detail of each parameter is described as below Parameter Name Description Abbreviated Dialing Group The Abbreviated Dialing Group ID Description The description for this Abbreviated Dialing Group ...

Page 117: ...eter Name Description Abbreviated Dialing Number The abbreviated dialing number such as 95 Actual Called Number The real number to be called for this abbreviated number 2 4 5 Emergency Call Group The emergency call group is used to replace the dialed emergency call to the real telephone number in order to call the corresponding government office based on the users information Click FEATURE Emergen...

Page 118: ...e Emergency Group setting The following web page will appear The detail of each parameter is described as below Parameter Name Description Emergency Group ID The Emergency Call Group ID Description The description for this Emergency Call Group ...

Page 119: ...ll 2 4 6 Screening Group There are two outgoing call blocking list could be used The first is in the Extension Outgoing Call Screening Group and another is personal call screening in Extension Call Feature Outgoing Call Screen The Outgoing Call Screening Group is normally used for system based screening while call feature s outgoing call screen is dedicated for the extension For the system based s...

Page 120: ...eening Group setting The following web page will appear The detail of each parameter is described as below Parameter Name Description Screening Group ID DNIS called number screening group ID Description The description for this DNIS screening group ...

Page 121: ...IS screening group should be defined here Click Screening List button after select a created DNIS Screening Group to view the screening list as below Select New Modify Delete to change the Screening List setting The following web page will appear The detail of each parameter is described as below Parameter Name Description ...

Page 122: ...he call matched unblock list will able to get through For those entries are set to privilege access it will able to get through when you use Enable Privilege Access access code to turn it on to call and use Disable Privilege Access access code to turn it off 2 4 7 Device List Device List is used as a list selection when an extension is using the dedicate device feature and used for CPE auto provis...

Page 123: ... provisioning device as follows by click an item and modify The following will appear Click Rebuild Configuration will rebuild all device configuration files for this device model If you have many devices it might take long time For dedicate device select New Modify Delete to change the Device List setting The following web page will appear ...

Page 124: ...Number of Lines Number of lines supported for this device The default is 1 Model Template The model template will be used for this device Device Template The device template will be used for this device Model Configuration File The model configuration file for this device if it is supported Device Configuration File Format The file naming format for this device Customized Command Special command r...

Page 125: ...r match the defined block device by using prefix matching the incoming SIP request will be ignored silently Click FEATURE Block Device to view the current settings The following web page will appear Select New Modify Delete to change the Block Device setting The following web page will appear The detail of each parameter is described as below ...

Page 126: ... 9 DID Routing This service is used to have a central management for your DID number routing You can use to route your DID number to any extension gateway or proxy When system receive the call it will check this DID number first to decide where to send the call out Click FEATURE DID Routing to view the current settings Select New Modify Delete to change the DID Routing The following web page will ...

Page 127: ...ension tel number in order to reach the phone or ATA Or the original called number DID will be used for call Description The description for this DID number 2 4 10 Voice Logging Target The voice logging service requires additional license to run Please contact Jing Jie for detail You can define an extension to do the recording or record by using a calling or called number Here is the place to defi...

Page 128: ...web page will appear The detail of each parameter is described as below Parameter Name Description Logging Target The target to be recorded If caller number or called number matched the logging target this call will be recorded Description The description for this logging target ...

Page 129: ...ired queue prompts There are 2 prompts for each call queue The Play Once Prompt will be play once at first and play the Continue Play Prompt till the call is connected or disconnected Click FEATURE Queue Prompt and the following screen will appear The file format is showed as follows 8K Sample Rate 16 bits Linear PCM signed Mono Wav format Click New to add a new queuing prompt and the following sc...

Page 130: ...mpt Continue Play Prompt This file will be play once when first get into the queue 2 4 12 BLF Group The BLF group is used for ACD to get the extension status or some attendant console will use it for getting extension status Each group contains multiple extension and once a device subscribe this BLF representative number all extensions status will be notified to the device Click FEATURE BLF Group ...

Page 131: ...ption The description for this BLF group 2 4 13 MAC List Mac list is use for batch processing the devices Administrator can get MAC list from supplier or input manually The MAC List is based on batch concept each batch contains one device model type For different model please create separate batch for it Click FEATURE MAC List and the following will appear Select New Modify Delete to change the MA...

Page 132: ...be applied for this provisioning batch Description The description for this batch Click Detail to view and edit the detail of this batch provisioning list and the following will appear It will be easier to export to Excel edit and Import to system Click Provision All to provision all MAC list in this batch Otherwise you can select a line and click ...

Page 133: ...our Click REPORT Call Statistic and select the day to view the daily report as follows The detail of each report field is described as follows Field Name Description Extension The extension number currently registered Period The time period for this statistic Total CA Total number of calls attempts during this period Total Call Total number of connected calls during this period Peak CA The peak nu...

Page 134: ...l of each report field is described as follows Field Name Description Period The time period for this statistic User The number of user registered by end of this period Peak User The peak number of user registered during this period 2 5 3 Extension Status Detail Report When you enable the Monitor Register Status service from extension call feature the system will record down the extension status f...

Page 135: ...ch could be registered or unregistered Private IP The private IP address from SIP contact address Private Port The private port from SIP contact address Public IP The public IP address received from Public Port The public port received from 2 5 4 NAT Resource Statistic Report This report provides the utilization of NAT resource The administrator can verify how many NAT resource are used Click REPO...

Page 136: ...rce The licensed NAT resource Peak NAT Req The peak number of NAT resource request during this period NAT Utilization The utilization for NAT resource NAT Serviced The NAT request serviced during this period NAT Req Failure The count of failed NAT request during this period NAT Failure Rate The NAT request failure rate for this period ...

Page 137: ...understand when and which service had problem Click REPORT System Alert to view the report The detail of each report field is described as follows Field Name Description Time The system alert notice event time Service The service which generated the event Level The level of this event Description The system alert notice content ...

Page 138: ...eport as follows The detail of each report field is described as follows Field Name Description Time The time to access web Target The web target to be accessed Operation The operation madden by user Modifier The user who made the change Authorization The authorization right of this account Login IP The login IP address Select one of record and click the Detail button The following detail for such...

Page 139: ... voice logging target Extension Number The voice logging recorded extension number It could be a gateway or SIP phone etc Media Status The recorded and encryption status for this call Target Type The type caller called or forwarder for the recorded target Start Time The start time of this call Stop Time The stop time of this call Call Info The detail of this call including forwarding history SIP C...

Page 140: ...ce Logging resource are used Click REPORT Voice Logging Statistic to view the report as follows Field Name Description Period The time period for this statistic Logging Resource The licensed logging resource Peak Logging The peak number of logging resource request during this period Logging Utilization The utilization for logging resource ...

Page 141: ...S Statistic Daily AA VMS statistic report provides the administrator to understand the AA VMS and conference resource usage for each hour Click REPORT AA VMS Statistic and select the day to view the daily report as follows The detail of each report field is described as follows Field Name Description Period The time period for this statistic Total AA VMS Resource Total service count for AA VMS ser...

Page 142: ... extension service Total VMS From Ext The total service count for VMS from extension within this period Music on Hold Service count for Music on Hold service Peak Music On Hold The peak service count for Music on Hold service Total Music On Hold The total service count for music on hold service within this period Meeting Me Conference The service count for meet me conference service Peak Meet Me C...

Page 143: ...e mail or direct to voice mail service Total Voice Message The total service count for extension to extension voice mail or direct to voice mail service 2 6 Billing The system has built in billing to enterprise charge purpose First you need to create a division and assign extension to it Then you can you have enterprise division and extension level of billing report 2 6 1 Division Division is the ...

Page 144: ...on ID The charge division ID Division Name The name of the division Admin Account The administration account for this division Admin Password The password for the division administration account Web Language Web language when login Tariff Plan The tariff plan for billing purpose To assign the extension to a division click Charge Extension and the following will displayed ...

Page 145: ...nd click to be assigned to this charge division 2 6 2 Tariff Plan The tariff plan is used to calculate the charge amount based on the charge unit It is recommended to assign a default rate for those undefined prefix Click BILLING Tariff Plan to view and change the tariff plan as follows ...

Page 146: ...ail of each parameter is described as below Parameter Name Description Plan ID The tariff plan ID Plan Name The tariff plan name Click Detail to view and modify the tariff rate plan The following screen will appear Select New Modify Delete to add the Tariff Detail The following web page will appear ...

Page 147: ...this prefix Charge Unit The charge unit in seconds Charge Amount The charge amount based on this unit 2 6 3 Call History Detail Report Call History Detail Report is used to show call list based on search condition Click BILLING Call History Detail Report to list the filtered calls The search condition will appear as follows You can select the search condition as above and click search to start the...

Page 148: ...unt charged amount Call Type Call type could be the following Extension extension to extension calls Outgoing Extension outgoing call Incoming Incoming call to extension Misc Others call type IP Type The IP address type which could be IPV4 or IPV6 Connect Time The call connect time Disconnect Time The call disconnecting time Cause The SIP disconnecting cause for this call Source IP The IP address ...

Page 149: ... division It could be used for enterprise easy to do the telephony charge for each division Click BILLING Division Billing Report and select the queried period to see the following report The detail of each report field is described as follows Field Name Description Period Charged Month Division Charged division name Calls Total calls of this month Duration Total call duration of this month Charge...

Page 150: ...e User Report and select the queried period to see the following report The detail of each report field is described as follows Field Name Description Ranking The ranking of top users Extension Number Extension number Calls Total calls of this month Duration Total call duration of this month Charge Amount Total charged charged amount of this month ...

Page 151: ...Top Prefix Usage Report and select the queried period to see the following report The detail of each report field is described as follows Field Name Description Ranking The ranking of top users Prefix Prefix Prefix Name Prefix Name Calls Total calls of this month Duration Total call duration of this month Charge Amount Total charged charged amount of this month ...

Page 152: ...detail of each report field is described as follows Field Name Description Prefix Prefix Prefix Name Prefix Name Calls Total calls of this month Duration Total call duration of this month Charge Amount Total charged charged amount of this month 2 7 Diagnostic The Diagnostic page provides real time monitoring for system extension call and system log tracking It could be very good tools to help admi...

Page 153: ...scription System The system core name Version The major system release Web Version The web service release System Startup Time The system started time Current User Current user is registered in the system Current Call Attempt Current call attempt to the system Current Call Current connected call talking calls Current NAT Used Current calls that use NAT resource which means the rap will be route to...

Page 154: ...this hour Max Transaction The transaction allocated for the system Used Transaction The current used transaction Max Memory Pool The memory pool allocated for the system Used Memory Pool The current used memory pool Current Voice Logging The current voice logging resource are used Peak Voice Logging The peak voice logging resource were used Total Voice Logging The total voice logging resource were...

Page 155: ...tus of extension Received IP Port Public IP and port where the extension is registered from Contact Count Number of contact registered and max contact allowed Calls Count Current call and max calls allowed 0 means no limits Contact The newest registered contact Register Time The latest register time User Agent The SIP User Agent of this registered device Click Add User Agent will add this SIP User...

Page 156: ...nt calls for this extension number Click it and it will allow you to disconnect the call 2 7 3 Call Status The real time call status can be checked here It can show all the activated calls or selected extension s call Click DIAGNOSTIC Call Status to enter the call status monitor screen as follows The detail of each filed is described as below ...

Page 157: ...e as follows The detail of each filed is described as below Field Name Description Cluster ID Cluster ID is used to identify the cluster Different Cluster ID will not able to working together For different Cluster ID it is required to use different Cluster Service Port The maximum length of ID is 6 bytes Cluster Service Port The UDP port will be used for intra cluster communication to send and rec...

Page 158: ...ctive Active mode HA Group 1 Resource Status The status of High Available Group 1 It is required for both AA and AS modes IPV4 VIP for WAN Virtual IP V4 address for WAN interface IPV4 VIP for LAN Virtual IPV4 address for LAN interface IPV6 VIP for WAN Virtual IP V6 address for WAN interface The IPV6 address must be a global unicast addressed not a link local or site local address IPV6 VIP for WAN ...

Page 159: ... It could be use fc00 xxxx xxx xxx as the private IP V6 address IPV6 VIP for LAN is only available when 2 Ethernet legs mode is used Attached LAN interface is enabled Service Controller It is a internal status for HA resource status controlling 2 7 5 Blocked IP The system will detect the SIP attack such as friendly scanner or other potential attack by the attacking behavior and blocked it automati...

Page 160: ...he current SIP trunk status by clicking DIAGNOSTIC SIP Trunk Status The following screen will appear The detail of each filed is described as below Field Name Description SIP Trunk ID SIP trunk ID Contact SIP trunk register contact Status Register status for this SIP trunk Call Count Number of concurrent call for this trunk ...

Page 161: ...is period VMS Voice Mail service count Peak VMS Peak service count for VMS service Total VMS The total service count for voice mail within this period VMS From Ext The service count for VMS from extension service Peak VMS From Ext The peak service count for VMS from extension service Total VMS From Ext The total service count for VMS from extension within this period Music on Hold Service count fo...

Page 162: ...onference service Peak Adhoc Conference The peak service count for adhoc conference service Total Adhoc Conference The total service count for adhoc conference service within this period Ext2Ext VMS The service count for extension to extension voice mail or direct to voice mail service Peak Ext2Ext VMS The peak service count for extension to extension voice mail or direct to voice mail service Tot...

Page 163: ...pear Select an network interface to capture and required packet filter click Start Capture to start the capture Please make sure you stop the capture after you get required packets Otherwise the capture might create a big file in your system and eat all hard disk space Click Get Capture File to download the captured file to analyze 2 7 10 System Information Click DIAGNOSTIC System Information you ...

Page 164: ...tension number PSTN number short code or routing plan and display the result for your reference Click DIAGNOSTIC Search Number and the following will appear 2 7 12 Unassigned Mac List When CPE can support SIP PnP mutlicasting to find the provisioning server when CPE turned on Administrator can find the unassigned line on here Click DIAGNOSTIC Unassigned Mac List and the following will appear ...

Page 165: ... and register interface and click Apply This MAC s CPE will automatically use it without touching to it 2 8 Administration The Administration setting includes the user account management restart or reboot the service 2 8 1 Restart Service Click ADMINISTRATION Restart Service and the following pop screen will appear ...

Page 166: ...erent level of user to login the web Administrator Supervisor and Extension The extension login has its own separate port default is 80 443 in order to make the system secure Administrator has all access right to manage the system while Supervisor can be customize the access right base on the customer s management requirements Click ADMINISTRATION Account to view the current settings of user accou...

Page 167: ...Using the System 167 Click New to add a new user and the following screen will appear The detail of each parameter is described as below Field Name Description User Mode Activate or de activate the user ...

Page 168: ... can be customized to have different access right Language The web GUI language when the user login 2 8 3 1 Supervisor Access Right For supervisor the administrator can define the access list to limit the access of web page by module Select a existing account which authorization is set to supervisor and click the Access Control to view the current access right of each module as follows ...

Page 169: ...want to delete click apply to delete it 2 8 5 Backup Restore Backup Restore is used to backup the system configuration or restore it back All the configuration will be saved Click ADMINISTRATION Backup Restore to do the backup to restore Select Backup System Configuration to backup the system configuration Select Restore System Configuration to restore it back 2 8 6 Upgrade System Use Upgrade Syst...

Page 170: ...gement web for the current user click ADMINISTRATION Logout and the following pop screen will appear Click OK to logout 2 9 Commit After you change the system settings you need to apply it by clicking the COMMIT and the following popup screen will appear Select OK to commit the changes ...

Page 171: ...g the System 171 2 10 Help The system provides pop up help hint when you move the cursor to the filed as follows Also you can click HELP to see on line help which provides the same information as this guide ...

Page 172: ...ter login it can only access to those division owned extension Each division can only have 1 division manager After login the following screen will appear Please refer to Billing and Extension settings for detail Please don t forget to click COMMIT to apply the configuration to running system ...

Page 173: ...ss and make the customer easily to remember It can be changed on SYSTEM Web Service By using the default settings the user should able to type http xxx xxx xxx xxx or https xxx xxx xxx xxx to login The following screen will appear Input Extension Number and Web password to login the extension page 4 1 Extension Settings After extension login the extension setting pages will appear as follows The d...

Page 174: ... Time Out Call Forward Always Enable call forward always Always Forward Number The telephone number to be forwarded Call Forward No Answer Enable call forward for no answer call No Answer Forward Number The telephone number to be forwarded Call Forward Busy Enable call forward for a busy call Busy Forward Number The telephone number to be forwarded Call Forward Unavailable Enable call forward when...

Page 175: ...rs are described as follows Parameter Name Description Start Time The start time 24 hours format to enable this follow me number Earlier than this time this follow me number will be ignored You can also click the All the Time for whole day service Stop Time The stop time 24 hours format to enable this follow me number Over this time this follow number will be ignored You can also click the All the...

Page 176: ...etail of each parameter is described as below Parameter Name Description Blocking Target Incoming call or outgoing call to be screened Pilot Number The calling number used to be matched If incoming calling number SIP user part is matched the call might be rejected or accepted based on the Blocking Type ...

Page 177: ...ose listed pilot number When all entries are set to unblock only those calls matched the entry will able to get through If some of entries are set to block and some are set to unblock the call matched blocked list will be rejected first and the call matched unblock list will able to get through 4 3 Outgoing Call Blocking List When enabled the outgoing call block feature in Extension Setting The ca...

Page 178: ...access for the pilot number prefix When all entries in the same group are set to block it means all call can be passed unless those listed pilot number When all entries are set to unblock only those calls matched the entry will able to get through If some of entries are set to block and some are set to unblock the call matched blocked list will be rejected first and the call matched unblock list w...

Page 179: ...xtension s voice mail Personal Greeting File The wav file for personal greeting The file format is 8K 16 bits linear PCM Mono Wav You can upload your own by clicking upload button Email Notice Email Notify when a new voice mail arrived Email Address The mail address for send notice Voice Mail Language The default voice mail language for this extension 4 5 Voice Mail Access To check voice mail by w...

Page 180: ...ling Time The time to start the call Calling From The calling party number Status Whether the voice mail was read or not 4 6 Call History Report Extension can query hist own call history list by clicking Call History Report A search criteria will appear for query as follows After apply the search criteria the following report will appear ...

Page 181: ...ension extension to extension calls Outgoing Extension outgoing call Incoming Incoming call to extension Misc Others call type Connect Time The call connect time Disconnect Time The call disconnecting time 4 7 Smart Calling The Smart Calling feature enable you to make your smart phone becomes a small office center It provides the following unique features 1 Allow to enable call forward to your sma...

Page 182: ...smart calling feature the extension need have Outgoing Call within AA enabled And then you can use your smart phone or smart pad to login the extension office default URL is http xxx xxx xxx xxx 81 And the following login screen will appear If you are login from the PC you should able to click Smart Calling button after you login After login you should see the following ...

Page 183: ...The telephone number will be used as my phone number for forward calling out and conference Language The service language will be used for IVR prompt 4 7 2 Call To Click Call To and the following will appear to allow to call out to some one by using office s PBX Click to add a user from users phone book or type the outgoing call number as above Then click to start the calling The system will call ...

Page 184: ...red meet me conference room number and host PIN code press Enter and the following will appear The above had 2 participants are joined you can use the following to control the conference room Mute the participant or whole conference room Un mute the participant or whole conference room Disconnect the user from the conference room Quit the meet me conference control and back to menu ...

Page 185: ...contact from phone book into conference room Click to add telephone numbers into conference room After you select the participants need to be joined the conference click Create to start the conference room The following screen will appear You can use the following to control the conference room Add a new contact from phone book into conference room Add a new telephone number into conference room M...

Page 186: ...the participant or whole conference room Disconnect the user from the conference room The participant was disconnect click to redial to invite him to join again Quit the meet me conference control and back to menu ...

Page 187: ...Appendix 187 5 Appendix 5 1 Call Flow Reference 5 1 1 AA Call Flow Sample ...

Page 188: ...188 5 1 2 VMS Flow Review Message ...

Page 189: ...Appendix 189 5 1 3 VMS Flow Personal Greeting ...

Page 190: ...190 5 1 4 VMS Flow Change Password ...

Page 191: ...Appendix 191 5 1 5 Meeting Me Conference ...

Page 192: ...192 5 1 6 Ad Hoc Conference ...

Page 193: ...Appendix 193 5 1 7 Outgoing Calling ...

Page 194: ...pe of service requested Nume ric 5 Outbound 1 User Name Account number String 1001 30 Called Station Id Destination phone number String 1001 31 Calling Station Id Calling Party Number ANI String 1002 26 h323 conf id 24 GUID String xxxx 26 call origin endpt 152 calling remote address public IP if appliable String 112 1 1 1 5060 26 h323 call type 27 Protocol type or family used on this leg of the ca...

Page 195: ...urn code 103 The reason for failing authentication Stin g 0 Authenticated 1 Invalid Account 2 Invalid pin number 3 Account in use 4 Zero Balance 5 Account Expired 6 Over Credit Limit 7 Denied User 9 Called Number Blocked 10 Number of Retries Exceeded 11 Invalid argument 12 Insufficient Balance 26 h323 credit time 102 Number of seconds for which the call is authorized It has higher priority than se...

Page 196: ...cct Status Type Message Request Type Num eric 1 Start Accounting 6 Service Type Type of Service Requested Num eric 5 Outbound 26 H323 gw id 33 Name of the SIP Proxy Server Strin g SIP Proxy Name or IP 26 call origin endpt 152 calling remote address public IP Strin g 112 3 1 3 5060 26 h323 remote address 23 called remote address public IP Strin g 112 4 1 1 8080 26 h323 conf id 24 GUID Strin g xxxxx...

Page 197: ...l leg request URI after DM SIP sip user ip port Strin g sip 1002 112 3 3 3 5060 44 Acct Session Id A unique accounting identifier Strin g 8 bytes like 12345678 41 Acct Delay Time No of seconds tried Num eric 3 5 2 4 Stop Accounting Message When a call is disconnected the RADIUS billing stop could be set to send to RADIUS server The following is the StopAccounting Message which will be sent out Att...

Page 198: ...yyy mm dd hh mm ss 26 call alert time 168 alert time in String yyyy mm dd hh mm ss 26 h323 connect time 28 Connect time String yyyy mm dd hh mm ss 26 h323 disconnect time 29 Disconnect time String yyyy mm dd hh mm ss 26 h323 disconnect cause 30 SIP Disconnect Cause Code String 200 26 h323 call origin 26 Originate or Answer String Originate 26 call origin endpt 152 calling remote address public IP ...

Page 199: ...ume ric 320 41 Acct Delay Time No of seconds tried Nume ric 3 5 3 Call Detail Record Description Call Detail Record format is described as follows The billing start and stop are saved at one file Field Index Field Name Description 1 RADIUS Client IP RADIUS Client NAS IP address NAS IP Address 2 SIP Proxy IP SIP Proxy IP address h323 gw id 3 Account Type Accounting Type 1 Billing Start 2 Billing St...

Page 200: ...connect Time Call disconnect time h323 disconnect time 18 SIP Call ID SIP call ID which can be used for call tracking It will be the same for a whole call call id 19 Forward Count call forward count 0 means no forward 1 means first forward and so on h323 disconnect time 20 Calling Public IP calling device s public IP address call origin endpt 21 Called Pubic IP called devices public IP address h32...

Page 201: ...8 RTP Video Status 1 no RTP receive 0 both video 1 one way video from caller 2 one way video from called 29 Negotiated Audio Payload payload type negotiated 30 Negotiated Audio Ptime payload size time from SDP 31 Caller Audio Packet Count Caller Audio Packet Count 32 Caller Audio Octet Count Caller Audio Octet Count 33 Caller Audio Payload Size Caller Audio Payload Size 34 Caller Audio Lost Packet...

Page 202: ...egotiated Video Payload Negotiated Video Payload 46 Negotiated Video Ptime Negotiated Video Ptime 47 Caller Video Packet Count Negotiated Video Ptime 48 Caller Video Octet Count Caller Video Octet Count 49 Caller Video Payload Size Caller Video Payload Size 50 Caller Video Lost Packets Caller Video Lost Packets 51 Caller Video Mean Jitter Caller Video Mean Jitter 52 Caller Video lost Rate Caller V...

Page 203: ...tem alerting notice to email or syslogd server Modul e Level Event SIP CRITICAL Stopping SIP communication Service failed to create required transaction SIP CRITICAL Stopping SIP communication Service failed to create required call handler SIP CRITICAL Failed to start SIP communication service Failed to connect to database to load initial parameters SIP CRITICAL Failed to start SIP communication s...

Page 204: ... the running system RADIUS WARN Failed to start RADIUS service failed to bind required sockets port xxx RADIUS WARN Failed to start RADIUS service failed to get initial parameters to start RADIUS NOTICE RADIUS service NOTICE service started RADIUS INFO Changes applied to the running system RADIUS WARN Failed to receive response from RADIUS Server xxx xxx xxx xxx RADIUS NOTICE Received RADIUS respo...

Page 205: ... e Description 1 0 DNIS DNIS 0 caller 0 0 002 Insert 002 in DNIS when leading digit is 0 2 0 DNIS DNIS 10 caller 0 0 009 Insert 009 to DNIS if DNIS leading digits is 0 and length is equal 10 3 002 DNIS DNIS 0 caller 0 3 886 Remove leading 3 digits and add 886 in DNIS when leading digit is 002 4 1 ANI ANI 4 caller 32 32 0001 Append 0001 for ANI when ANI s leading digit is 1 and length is 4 5 2 DNIS...

Page 206: ...234266 3 n a 1 2001 0020886232342 663 1001 0232342663 4 2 10010001 0090232342663 1001 002232342663 4 3 10010001 886232342663 3001 2113 6 5 03001 2110083 3001 4001 6 n a 03001 4001 4001 009886232342 663 n a 7 4001 009886232342 663 5001 32342663 n a 8 5001 32340063 5 6 Outgoing Scrrening Policy When the system had both outgoing call screening group based on the feature s setting and the personal scr...

Page 207: ...02132342663 block the call 00286123456 allow to call 0091234567 allow to call 0204123456 block the call 12345678 allow to call Case 2 Assumed the following outgoing call screening group setting are assigned to extension 1002 Pilot Number Screening Type 002 unblock 0204 unblock Extension 1001 had the following personal outgoing call screening group Personal Pilot Number Personal Screening Type 009 ...

Page 208: ... 0021 unblock Extension 1001 had the following personal outgoing call screening group Personal Pilot Number Personal Screening Type 00286 unblock The following is the calling example and result Called Number Result 002132342663 allow to call 00286123456 allow to call 0091234567 block the call 0204123456 block the call 12345678 block the call Although the system provides very flexible outgoing scre...

Page 209: ...Appendix 209 screening easy to be predicted 5 7 Call Processing Policy The system call processing policy helps administrator to understand the handling procedure on system point of view ...

Page 210: ...210 ...

Page 211: ...IP Trunk 3 Voice Mail Server 7 Register_Type Contact Policy 0 register 1 Permanent Contact 2 Permanent Contact NAT 8 Enabled_Servi ce Service Bit Mask each bit indicate the following service 0 disable 1 enable 0 personal incoming call screening 1 personal outgoing call screening 2 Enable Disable Call Forward Always 3 Enable Disable Call Forward No Answer 4 Enable Disable Call Forward Busy 5 Enable...

Page 212: ... 1 Register Invite 13 Authority_Mod e RADIUS Authorization 0 No RADIUS is not used 1 Yes RADIUS authorization is ON 14 Hunting_Metho d Parallel Hunting 0 disable parallel hunting 1 enable parallel hunting 15 CallID_Mode Block Caller ID 0 Not block caller ID 1 block caller ID 16 Predefine_URI Permanent Contact 1 17 Predefine_URI 2 Permanent Contact 2 18 Uncond_URI Forward Number for Call Forward Al...

Page 213: ... 5 33 Locate_T5 Follow Me time period 5 format hhmm hhmm 34 DoNot_Distrib T1 DND time period 1 format hhmm hhmm 35 DoNot_Distrib T2 DND time period 2 format hhmm hhmm 36 Replace_ANI Secondary PSTN Number 37 Replace_Type reserved always set to 1 38 Miss_Call_URI Email address of Missed Call also it is owner s email address 39 UAC_ID SIP Trunk ID only available for SIP trunk extension type 40 Max_Co...

Page 214: ...bal Setting 51 Max_Call reserved set to 0 always 52 Description Description of this extension 53 Over_Max_Co ntact_Rule Contact Update Method 0 Use Global Setting 1 Deny 2 Update 54 AAA_Sending _Stage reserved set to 0 55 Enabled_Servi ce_Mask reserved set to 2147483647 56 F_User_Name Extension Owner s Name 57 F_Mobile Extension Owner s Mobile 58 F_Contact_tel Extension Owner s Telephone number 59...

Page 215: ... n a UDP SIP UDP service port SYSTEM SIP Service UDP Service Port 3 n a UDP SIP IPV6 UDP service port SYSTEM SIP Service IPV6 UDP Service Port 7070 UDP AAVMS UDP SIP Port SYSTEM VMS Settings Local SIP UDP Port 7072 UDP AAVMS UDP IPV6 SIP Port SYSTEM VMS Settings Local IPV6 SIP UDP Port 1810 UDP RADIUS local port SYSTEM RADIUS Local RADIUS Binding Port 20000 39999 UDP NAT Resource Port These ports ...

Page 216: ...cessary 80 TCP HTTP port for extension user SYSTEM WEB Service HTTP Service Port Extension Only be opened in firewall when necessary 443 TCP HTTPS port for extension user SYSTEM WEB Service HTTPS Service Port Extension Only be opened in firewall when necessary 8080 TCP SOAP Provisioning Port SYSTEM Web Service SOAP Service Port Only be opened in firewall when necessary 514 TCP Log Service Port non...

Page 217: ... screen Step 5 Click File Setup and you should see the setup screen Do the following settings 1 Choose Rules Default Actions Log to file to change Path and file name of log file to C Logs l DateISO TimeHH log Log file format Message Text Only no priority Click Apply and OK After this settings you will able to see your log file in c Logs directory ...

Page 218: ...218 Step 6 Right click in main windows and select Show High columns uncheck all items except message Step 7 Login to the system and click SYSTEM Debug The following screen will display ...

Page 219: ...the required module list for debug Click Apply to save it Step 9 Click COMMIT to start the syslog sending and start your testing Step 10 You should able to see the debug log in the kiwi syslog screen And the hourly log file can be found in the C logs or the directory you set The file name will be YYYY MM DD HH log Step 11 Send the log and problem and environment description to supporting FAE ...

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