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JensenScandinavia AS All rights reserved 2011
eBOX
User Manual
The following message appears-"Unrecognized email address - Please verify that your email
address was registered using a desktop client and approved by clicking the link in the
resulting email message."
Solution:
1.
Verify the email address (refer to section 3.4.2).
2.
If no message been reached the email address, Edit the email (refer to 3.4.2).
Case:
The following message appears-"Client not authenticated."
Solution:
Access to eBOX is not authorized. You should authenticate the eBOX key and try again.
(refer to section 5.2.1
.
Case:
The following message appears
-
"A new password is required for the current secret key.
Please use the desktop client. Application will terminate!"
Solution:
There is no password set for the user.
Please run the eBOX desktop application and enter a new password.
Case:
The following message appears-"eBOX is busy".
Solution:
eBOX is being accessed by the maximum number of users. Ask one of the other eBOX users
to disconnect, or try to connect at a later time.
Case:
The following message appears-"eBOX is not connected.”
Solution:
