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eBOX

User Manual

8 System updates

Keep your system always updated with the latest added features and the most innovative
design.

8.1 eBOX update (administrator only)

When a eBOX update is available a message will appear to the administrator;

8.2 eBOX updates

Each client updates its own application. The update message appears if there is an available
update and the administrator upgraded the eBOX.

8.2.1 Mandatory update

Current eBOX client version is incompatible with the eBOX version. The upgrade must take
place in order to continue working with the eBOX.

IMPORTANT

! Do not turn off the eBOX while the update is taking place, it will cause

irreversible

damage. Please wait until STATUS LED turns on

Summary of Contents for eBOX

Page 1: ...00 User Manual...

Page 2: ...1 4 3 EBOX KEYS 12 4 4 ACCESSING EBOX 13 4 4 1 USING THE EBOX KEY 13 4 4 2 ACCESS FROM A MOBILE HANDHELD DEVICE 15 4 4 3 ACCESS DIRECTLY FROM THE LOCAL AREA NETWORK 17 5 EBOX APPLICATION 19 5 1 INTROD...

Page 3: ...CLIENT 35 5 10 1 HOW 36 5 11 EBOX APPLICATION SETTINGS 36 5 12 EBOX APPLICATION ADVANCED SETTINGS 42 5 12 1 ADVANCED SETTINGS GENERAL 43 5 12 2 ADVANCED SETTINGS DATE TIME 44 5 12 3 ADVANCED SETTINGS...

Page 4: ...ST STANDARD KEYS 63 7 6 LOST MASTER KEY 64 8 SYSTEM UPDATES 65 8 1 EBOX UPDATE ADMINISTRATOR ONLY 65 8 2 EBOX UPDATES 65 8 2 1 MANDATORY UPDATE 65 8 2 2 OPTIONAL UPDATE 66 9 MANAGING EBOX INTERNAL DIS...

Page 5: ...E ON PCS 85 13 3 CLIENT MESSAGE ON MOBILE DEVICES 87 13 4 LED TROUBLESHOOTING 89 13 5 BACKUP 92 13 6 RESTORE TO FACTORY SETTINGS 94 13 6 1 HOW 95 14 F A Q 96 14 1 HOW TO REGISTER A NEW USER ON EBOX 96...

Page 6: ...hat prevents a user from connecting to their computer from outside their network Both powerful and reliable the inner algorithm facilitates peer to peer communication compression and natural encryptio...

Page 7: ...rnet router or Internet box with at least one available port Broadband internet connection for remote access use 2 5 Product Compatibility Computer Operating Systems Windows 7 Windows Vista TM Windows...

Page 8: ...keys 1 master administrator key gray 1 standard user key white Detachable stand plastic pads Ethernet cable External power supply Quick User Guide While both eBOX keys function in the same way the mas...

Page 9: ...B_1 port For eBOX key authentication Pressing the release button until the first beep shuts down the eBOX Then eBOX can be safely switched off Pressing the release and copy buttons until hearing the f...

Page 10: ...ngle touch Copy on page 80 2 Connecting an external USB drive see section 10 3 Connect External Hard Drive on page 81 13 Hard Disk DrawersHouse the hard disk drives 14 Power Supply Connects eBOX to it...

Page 11: ...urn eBOX Off Press the RELEASE button until a beep is heard All LED indicators will turn off with the exception of the LAN LED Now wait an additional 10 seconds and then switch the power button to off...

Page 12: ...rs on page 61 Users with a standard eBOX key have the ability to Access their own private folder shared folder and any public folder Change their own username and password A master eBOX key contains t...

Page 13: ...dentified the eBOX key Step 2 1 Launch the eBOX application a Windows OS click on eBOX exe using Windows XP just click on the eBOX icon in the autorun box b Mac OS click on eBOX app c Linux OS click o...

Page 14: ...your Email address optional a Valid Email address Usernames are stored and remembered for future use Email address is used in order to activate your mobile application Once you have completed this sim...

Page 15: ...ile device the eBOX mobile application must be installed and your Email must be verified Verify Email address If a valid Email address been entered at first registration 1 An automatic approval messag...

Page 16: ...plication 4 Enter your Email address and click ok Windows Mobile OS 6 1 or Higher 1 Go to the eBOX web site support page located at http www jensescandinavia com ebox asp and select the application fo...

Page 17: ...folders created by users will also be displayed using their alias Only allowed users will be able to access them How There are two ways to access directly eBOX folders within the local network 1 Use...

Page 18: ...sually saves the last user s login information and as a result may not allow new users to login without changing settings first In order to login as a different user select the eBOX computer and click...

Page 19: ...digital files within your network or outside of it A similar version of this application can be downloaded and installed on mobile phones giving you the freedom to access the eBOX from anywhere in th...

Page 20: ...he application by clicking the x button 5 2 2 My Files Search Bar 1 Search Bar where search queries are entered i e files names to be searched for 2 Search Button executes the search request Pressing...

Page 21: ...omputer content Files View 1 Navigation Commands Back Forward Parent folder Refresh folder 2 View Change shows all viewing options a Details b Icons c List d Thumbnail 3 Backup Icon Add or remove file...

Page 22: ...e created Disk1 and Disk2 when in RAID mode there will be three root folders similar to eBOX with one hard disk drive Public Folder Visible and accessible to anyone using the eBOX application or conne...

Page 23: ...e Ctrl C keys Cmd c for Macs on your keyboard or Place your cursor on a selected file or folder and right click on it then select copy from the menu list Cut Paste Place your cursor on a selected file...

Page 24: ...keys on your keyboard Windows and Ubuntu OS only 5 4 eBOX Application Automated File Backup Couldn t be easier With a few mouse clicks your network computers will be backed up 5 4 1 Backup Service In...

Page 26: ...his folder will be marked with a green mailbox icon You can close the eBOX application now eBOX will check for changes in the backed up files and folders and will automatically update itself every cou...

Page 27: ...atus table Indication of what was happening daily for the last 30 days at the backup process 2 Files in backup list of all files and folders which are configured to backup from this specific computer...

Page 28: ...e you can see the items you added and removed from backup on a specific day In order to pick a day just click on one of the days on the Backup status table 5 4 6 How to uninstall the backup process 1...

Page 29: ...t on next page 3 Double click on one of the songs 4 The song will start to play 5 The next song at the list will start after the current will end 6 You can navigate in between the songs with the back...

Page 30: ...under Disk 1 If the disks are using a RAID modes all songs under myMusic will appear How to create a new playlist 1 Click on the add playlist button or 2 Right click on one of the existed playlists o...

Page 31: ...tion from the menu 5 6 eBOX Application Search Search for any file located on eBOX by typing a word or string that is part of the file name The search function is performed on Public and Private folde...

Page 32: ...those being transferred to from eBOX This view is enabled only when one or more files folders are being transferred The user may choose to cancel the transfer of one or more of the files by clicking t...

Page 33: ...nd simply share your private folders with others while keeping control of content 5 9 1 How 1 Choose a folder that is located under your Private folder 2 Place your cursor on the selected folder and r...

Page 34: ...ed 3 Change the user permission to not shared and confirm by clicking the ok button 4 The shared folder will be deleted from the shared folder at the removed user Add user to a shared folder 1 Place y...

Page 35: ...ction allows you to edit your files and save them directly on your eBOX 5 9 3 How 1 Open a file from the Remote view 2 Make your desired adjustment 3 Save the file 4 The modified file has been automat...

Page 36: ...onnect and then re enter his her password 5 11eBOX Application Settings The eBOX Settings page allows users to obtain information about eBOX s current status such as the list of authenticated users av...

Page 37: ...rface contains parameters that can configured manually For more details on advanced settings refer to section 5 12 eBOX Application Advanced Settings on page 42 Get and Delete eBOX logs get or delete...

Page 38: ...reserved 2011 eBOX User Manual User Management Main view standard key holders are able to Rename and Change their password but not Deactivate or Delete accounts Rename Changing a User s Name Username...

Page 39: ...ch password must consist of 1 20 characters Letters digits or one of the following symbols No spaces Passwords are case sensitive Deactivate Administrator Only It is possible to deactivate a user or k...

Page 40: ...nd public For more information on how to use refer to 4 4 3 Access Directly from the Local Area Network page 17 Uninstall Backup Each user can choose to uninstall the backup service from the computer...

Page 41: ...t WORKGROUP eBOX name The name of the eBOX as it appears in the network folder default eBOX In cases where two or more eBOXs are connected to the same network it is recommended to name each eBOX diffe...

Page 42: ...how to use the eBOX multimedia streaming abilities refer to chapter 11 eBOX as a Multimedia Hub on page 81 Proxy Proxy enables the application to run in an enterprise environment secured with a proxy...

Page 43: ...gs interface can be accessed from within the eBOX network only and requires a user name and password default admin 1234 The following menus are available in the advanced settings interface 1 General 2...

Page 44: ...ime according to your time zone ensuring that both the file upload date and the and time stamps are accurate Parameter Description Set Time Zone Select the time zone of the country you live in eBOX wi...

Page 45: ...r does not work you can manually set your system s current date and time here In order to apply these changes you should type 0 0 0 0 in the Time Server Address bar Click Apply to save your changes 5...

Page 46: ...ing to access the Internet 5 12 4 Advanced Settings Print Server eBOX can become a print server accepts print jobs and then prints the jobs on the requested printer by simple few steps as explained be...

Page 47: ...u wish Print name of USB port Default printer port of the print Server 5 12 5 Advanced Settings BitTorrent eBOX supports BitTorrent peer to peer file download protocol This interface allows you to set...

Page 48: ...ist and click this button to pause them Resume Resumes downloading all paused torrents Remove All Removes all BT items from the list Remove Selected Removes selected BT items from the list Reset Desel...

Page 49: ...conds between each Media server scan The Media server periodically scans media folders for newly added files The valid rescan interval is from 0 to 65535 seconds 0 means no scan at all You can also cl...

Page 50: ...ts to access the disk s will be rejected and transferred data may be lost Parameters Description Select Partitions Select all partitions you want to run Check Fix on Run Time Now Later on a predefined...

Page 51: ...ly used to increase performance although it can also be used as a way to create a small number of large virtual disks out of a large number of small physical ones What is RAID 1 A RAID 1 creates an ex...

Page 52: ...Off the eBOX and then On again The RAID mode is back to normal Note If one of the hard disk drives LED HDD1 HDD2 is blinking the hard disk is damaged turn Off the eBOX replace the hard disk with a new...

Page 53: ...ives will get turned off Click Save to save your changes Storage Status Show the status of all internal hard disk drives and external storage devices Parameters Description Partition The partition nam...

Page 54: ...e file is located and click Apply Password You can change the password required to log into the advanced settings interface By default the password is 1234 The password can be of 0 to 30 alphanumeric...

Page 55: ...u can browse to your desired folder and open your files With the buttons at the bottom of the screen you can use to get to the search featured and more screens in order to make other actions on the eB...

Page 56: ...ation 6 1 Installation Please refer to 4 4 2 Access from a Mobile Handheld Device page 15 6 2 iOS iPhone iPod Touch iPad 6 2 1 How to Connect 1 Launch the application 2 At the connection screen input...

Page 57: ...er Manual 6 2 2 How to browse a folder or open a file 1 Just click on a folder in order to go inside it or on a file to download and open it 2 The downloaded file will be opened in the 3rd tab 6 2 3 H...

Page 58: ...rved 2011 eBOX User Manual 2 Select the photo which you want to upload from your album and it will automatically upload it 6 2 4 How to stream music 1 Browse to a music directory 2 Click on a MP3 file...

Page 59: ...e application 2 At the connection screen input your eBOX s email address and password 3 Then you can see the files on your eBOX 6 3 2 How to browse a folder or open a file 1 Just click on a folder in...

Page 61: ...is capable of hosting up to 10 unique users including the administrator and allows up to 6 remote users to access eBOX simultaneously 7 2 1 Registering New eBOX Keys 1 Make sure eBOX is turned On 2 Pl...

Page 62: ...is turned ON 2 Plug in the eBOX key to the USB1 port located on the front panel 3 Wait until the USB1 LED is illuminated 4 Press the COPY button for 2 sec or until a beep is heard 5 Wait a few second...

Page 63: ...a stored on eBOX in any way 1 The administrator must deactivate the lost key a Launch the eBOX application as an administrator b Open the Settings menu c Go to User Management d Select the specific us...

Page 64: ...the lost master key invalid The administrator s private folder has not been deleted but will be temporarily inaccessible 3 Refer to section 7 2 1 using a new eBOX master key any eBOX key can serve as...

Page 65: ...e administrator 8 2 eBOX updates Each client updates its own application The update message appears if there is an available update and the administrator upgraded the eBOX 8 2 1 Mandatory update Curre...

Page 66: ...66 JensenScandinavia AS All rights reserved 2011 eBOX User Manual 8 2 2 Optional Update This is an optional upgrade The user can keep work as usual with is current version as well with the updated one...

Page 67: ...e different steps required changes can be made by the administrator only In addition after activating the disks you can change the current state of the disks by using the eBOX application administrato...

Page 68: ...tivate the disk run the eBOX application and follow the steps shown in the wizard administrator only The wizard will appear when you start the eBOX application In order to activate the disk press on t...

Page 69: ...the disk will take time depending on the hard disk capacity While the activation takes place both HDD LEDs will blink and you will be unable to operate eBOX When the process is complete the new state...

Page 70: ...e disk run the eBOX application and follow the steps explained by the wizard administrator only The wizard will appear when you start the eBOX application Select the desired disk mode from the four av...

Page 71: ...mation about disk structure at Advanced Settings Tools please see section 5 12 8 under Storage Structure on page 51 Changing the disk mode will cause the data on the hard disks to be erased If you do...

Page 72: ...section 9 7 9 5 eBOX with Two Internal Disks Both are Not Ready For Use There are two internal disks which are attached to eBOX and both of them have not yet been activated In order to activate the d...

Page 73: ...ed disk drive in which the data is broken down into blocks and each block is written to a separate disk drive RAID 1 Implemented as mirroring The data is duplicated on two different disk drives JBOD M...

Page 74: ...the hard disks to be erased If you do not want to lose the information install other hard disks see chapter 12 on page 83 or backup the data Changing the disk mode will take time depending on the har...

Page 75: ...as been set You can change the RAID mode at any time as instructed in Section 9 7 9 6 Raid Error The disks mode is set to RAID 0 RAID 1 JBOD and one of the disks is faulty In a few steps the administr...

Page 76: ...ter clicking the Advanced settings button the browser will open up Please click the FIX RAID button If the disk mode is RAID 1 the data will be restored from the undamaged disk In other cases the data...

Page 77: ...mode is set to RAID 0 RAID 1 JBOD Separate disks If you would like to change the disk mode simply go to the Disks tab under the Settings and chose a new disk structure Find more information about dis...

Page 78: ...t it will not contain private and shared folders 10 2Single touch Copy The single touch copy feature provides instant data backup from an external USB storage device to eBOX using the single press of...

Page 79: ...BOX s USB 2 port located on the rear panel 2 Wait until the USB2 LED is illuminated 3 Refresh the remote view 4 The root folder will contain External Disk folder which represent the external hard driv...

Page 80: ...onnect the external hard drive 1 Go to disks tab under the settings refer to page 34 2 Press on the unplug button 3 Wait until the USB2 LED will turn off and the following message will appear Disconne...

Page 81: ...the folder that you would like access Videos Music or Photos 4 Select any one of these three options 5 Choose eBOX 6 Using the controller scroll through to view and play your media content 11 2Digital...

Page 82: ...can be played at anytime using a PC or Mac computer that has iTunes installed 1 Store your music files in eBOX Public folder 2 Launch iTunes on your computer 3 Choose eBOX in iTune s Shared section lo...

Page 83: ...hard disk drive If you want to replace the primary hard disk drive at any time with one that has a higher capacity simply repeat these same instructions You can find the compatible hard drive list on...

Page 84: ...AS All rights reserved 2011 eBOX User Manual Important Newly installed hard disk drives must be activated before first use A wizard at the eBOX application will instruct you throw the activation step...

Page 85: ...ur PC try to access eBOX from the local area connection refer to 3 4 1 on page 12 3 Contact your system administrator to allow visibility of eBOX in your local area network Case Unable to access priva...

Page 86: ...rive disks wait until the process ends You can see the process at the advance settings page under the Tolls tab How do I get to the advance settings Only on your local network a Go to advance settings...

Page 87: ...on version are incompatible This can happen for two reasons the eBOX version is older than the application version or vice versa If a new application has been downloaded to the device but no update ha...

Page 88: ...authenticated Solution Access to eBOX is not authorized You should authenticate the eBOX key and try again refer to section 5 2 1 Case The following message appears A new password is required for the...

Page 89: ...1 4 3 11 4 5 11 4 6 11 4 7 11 4 8 11 4 9 11 4 10 11 4 11 Case 11 4 1 Power LED is off Solution 1 Make sure the power cords are properly connected both to eBOX and the power source 2 Switch eBOX Off an...

Page 90: ...been recognized Solution 1 Remove the USB key device 2 Wait a few minutes and plug in the USB key device again Case 11 4 6 USB 1 LED is flashing fast and a long beep is sounded Solution 1 Check that t...

Page 91: ...at http www jensescandinavia com ebox asp Case 11 4 9 HDD1 2 LED is off The hard disk drive is not formatted Solution Format the hard disk Find more information about Advanced Settings Tools in sectio...

Page 92: ...action During the next few hours eBOX will try again automatically complete the operation Case Not enough space on the eBOX s disks Solution There is not enough space on your disks in order to complet...

Page 93: ...this problem on next backup iteration Solution Backup procedure was not completed due to missing files Please remove one of the items marked to backup from the backup procedure and add it once again T...

Page 94: ...backup computer_name e g backup Jonathan_PC This folder will be marked with a green mailbox icon Note that this may take few hours The backed up files folders symbol will change to a green symbol You...

Page 95: ...c IP 6 Disable the bitTorrent 7 Enable iTunes Media Server 8 Return rescan interval to 900 sec 9 Return the eBOX name and workgroup to their default names 10 Set the Advanced Settings password to the...

Page 96: ...Define the name of user and the password 14 2How to reset the administrator account 1 Press the release and copy button simultaneous until hear one beep 2 Release buttons 3 Plug the USB key on the po...

Page 97: ...because your USB key carried only eBOX software 1 If you are the admin a Follow the process 14 2 How to reset the administrator account p 96 2 If you are a standard user a Ask your administrator to de...

Page 98: ...avia AS All rights reserved 2011 eBOX User Manual 15Appendix 15 1How to Configure the Printer on a Computer 15 1 1 Win 7 1 Go to start menu Devices and printers 2 Click on Add a Printer 3 Click on Add...

Page 101: ...nter screen please configure as below Protocol Select LPD as the Protocol IP Address Set the address to the eBOX s IP Address Queue Set the queue name to lpt1 Name You can select a name for the printe...

Page 102: ...printing jobs to the printer You can get eBOX s IP Address from the General tab under the Advanced Settings Find more information about eBOX s IP Address at Advanced Settings in section 4 14 1 Advance...

Page 104: ...enclosures including the mounting frame accident or mishandling while in the possession of someone other than Jensen Scandinavia Subject to the limitations specified above your sole and exclusive war...

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