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JensenScandinavia AS All rights reserved 2011
eBOX
User Manual
Case:
The following message appears- “6 clients are currently using eBOX simultaneously - user
quota is full, please try again later."
Solution:
eBOX is being accessed by the maximum number of users. Ask one of the other eBOX users
to disconnect, or try to connect at a later time.
Case:
The following message appears-"Error 301: Cannot establish connection with eBOX. Please
make sure eBOX is turned on."
Solution:
In the case that eBOX been performing upgrades, this message will appear until the update
is fully completed, the client should connect normally about 15 min. after.
If the“Format,”“Check and Fix” or, “Changing RAID Mode Process” have been performed on
the eBOX's hard drive disks, wait until the process ends.
(You can see the process at the advance settings page under the Tolls tab)
How do I get to the advance settings? (Only on your local network)
a.
Go to advance settings
b.
Run the ""
c.
At your web browser enter the IP address that the provides (as
default the user is admin and the password is 1234)
Otherwise:
1.
Check eBOX’s connection to the internet (refer to LED troubleshooting - STATUS
LED is off).
2.
Make sure that the eBOX is switched On and connected to its power adaptor, the
power source and to the router.
Check that eBOX is not blocked by any firewall, network switch or router.
Case:
The following message appears- "Error 302: Connection error. Please make sure you have a
valid Internet connection."
Solution:
1.
Check that the desktop or mobile device has a working internet connection (e.g.
make sure browsing the internet is possible by opening a web browser and
navigating to google.com or yahoo.com)
