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Appendix A

Troubleshooting

Resolving problems

OneExpert DSL User’s Guide

22052280, Revision 001

April 2014

Summary of Contents for OneExpert DSL

Page 1: ...OneExpert DSL User s Guide...

Page 2: ......

Page 3: ...Network and Service Enablement One Milestone Center Court Germantown Maryland 20876 7100 USA Toll Free 1 855 ASK JDSU Tel 1 301 353 1560 Fax 1 240 404 1996 www jdsu com OneExpert DSL User s Guide...

Page 4: ...L are trademarks or registered trademarks of JDS Uniphase Corporation in the United States and or other countries Bluetooth is a registered trademark of The Bluetooth SIG Inc in the United States and...

Page 5: ...uding interference that may cause undesired operation Any changes or modifications not expressly approved by JDSU could void the user s authority to operate the equipment Industry Canada Requirements...

Page 6: ...will ensure that all waste equip ment and batteries returned are reused recycled or disposed of in an environmentally friendly manner and in compliance with all applicable national and international...

Page 7: ...t the OneExpert DSL 2 Features and capabilities 2 Preparation for use 3 What ships with the OneExpert DSL 4 Options 4 Options 4 Chapter 2 Quick Tour 5 Exploring the front panel 6 Status LEDs 7 LCD 7 F...

Page 8: ...nfiguring international settings 20 Updating the instrument software over a network 21 Updating software using USB Flash 21 Viewing unit options and revisions 22 Restoring factory defaults 22 Changing...

Page 9: ...aving test profiles 39 Connecting to the line 39 Connecting to a single twisted pair 39 Connecting to bonded twisted pairs 40 Connecting to a single pair at the NID demarc 40 Connecting to bonded pair...

Page 10: ...d coils 67 Testing voice service and Caller ID 68 Running a OneCheck Copper test 69 Routing the cables through the glove 69 Chapter 9 Using the OneExpert DSL with a mobile device 73 About using the On...

Page 11: ...l balance 90 Load coil 90 TDR 90 Appendix A Troubleshooting 91 Getting Technical Assistance 92 Additional information 92 Resolving problems 93 General testing 93 Copper testing 93 DSL testing 94 Data...

Page 12: ...le of Contents OneExpert DSL User s Guide x 22052280 Rev 001 April 2014 Add on services 100 Extended product and systems support services 100 Professional and consulting services 101 Training options...

Page 13: ...April 2014 22052280 Rev 000 xi About this Guide This chapter describes how to use this guide Topics discussed in this chapter include the following Purpose and scope on page xii Assumptions on page x...

Page 14: ...ns The symbols and safety terms used in this guide are described in the following tables NOTE For information about CE compliance see the Declaration of Conformity or contact your local JDSU represent...

Page 15: ...ectrical shock This symbol represents a risk of explosion This symbol represents a Note indicating related information or tip This symbol located on the equipment battery or packaging indicates that t...

Page 16: ...About this Guide Conventions OneExpert DSL User s Guide xiv 22052280 Rev 000 April 2014...

Page 17: ...on 001 1 1 Chapter 1 Introduction This chapter provides a general description of the OneExpert DSL Topics discussed in this chapter include the following About the OneExpert DSL on page 2 Features and...

Page 18: ...e it supports DSL copper services and home networks Its modularity will ensure years of use and the combination of its multi touch user friendly interface with unique JDSU OneCheck automated tests pro...

Page 19: ...nspect the OneExpert DSL for damage If undamaged save the box and packing materials in case you need to ship the OneExpert DSL in the future Remove the protective film from the LCD This film is in pla...

Page 20: ...to the HST 3000 Table 1 lists the available soft ware options and part numbers NOTE For additional information about OneExpert DSL options and services contact your local JDSU representative or conta...

Page 21: ...uces the keypad LEDs connectors and graphical user interface Topics discussed in this chapter include the following Exploring the front panel on page 6 Exploring the bottom panel on page 8 Exploring t...

Page 22: ...trols and LEDs on the front panel shown in Figure 2 are used to operate the OneExpert DSL set up tests and view data The following paragraphs describe each of the controls and LEDs on the front panel...

Page 23: ...Frame LED is not illuminated the network is not active either the unit is not connected or it is logged off NOTE The Sync and Network LEDs alternately blink green when in sleep mode power saving mode...

Page 24: ...urn the OneExpert DSL power on or off Press and hold until the unit beeps to turn on or off Exploring the bottom panel The OneExpert DSL 12VDC connector is located on the bottom end of the instrument...

Page 25: ...ure 4 shows the connector panel USB connectors The USB connectors are used for connecting Smart IDs exporting test results to a flash drive or for performing firmware upgrades from a flash drive POTS...

Page 26: ...sted pair cable Rings The rings on the corners of the instrument can be used to attach a carry strap WARNING ELECTRICAL SHOCK Electrical shock may result in serious injury or death Use care when conne...

Page 27: ...as an iPad or similar Android device where you swipe to go to the next page or zoom in out with pinching or opening your fingers Using the interface you can view test results set up the OneExpert DSL...

Page 28: ...nu selections change depending on options enabled on your instru ment If a job has been activated using the job manager the circuit ticket and tech ID appear above the system keys The header area prov...

Page 29: ...o highlight the desired menu item and then press the OK key Some menus may require you to enter text or numbers for example test settings or user informa tion The process is similar to data entry on a...

Page 30: ...enter return key the fourth system key on the screen keypad or press the OK key If you have a test or function that you use frequently you can make it a shortcut To create a shortcut Touch and hold th...

Page 31: ...etooth on page 20 Configuring international settings on page 20 Updating the instrument software over a network on page 21 Updating software using USB Flash on page 21 Viewing unit options and revisio...

Page 32: ...in menu touch the System menu item The collapsible menu opens the triangle rotates from pointing left to pointing down Specifying system settings Using the System Settings menu you can set the date an...

Page 33: ...me turning the dials and then touching Set 3 Set the date by touching Date using the arrows to set the month and year touching the day on the calendar and then touching Set 4 Specify the Date Format b...

Page 34: ...Control the OneExpert DSL using a PC keyboard Each of these operations is described in the following sections Establishing an Ethernet connection You must have an Ethernet LAN cable to establish an Et...

Page 35: ...board on page 19 5 If the message Failed to connect to server appears the VNC viewer was not able to commu nicate with the OneExpert DSL If this happens try the following solutions Make sure you are u...

Page 36: ...gs There are two ways to select international settings Selecting a preset country These selections automatically configure the settings as appro priate for that country Configuring each setting indivi...

Page 37: ...Flash The OneExpert DSL software can be upgraded in the field using the USB port To update over USB 1 Connect the OneExpert DSL to the AC charger adapter to ensure an uninterrupted supply of power du...

Page 38: ...nit 2 From the System Settings menu select Options A list of the unit s options appear and reports whether the option is enabled Viewing revisions and options is complete Restoring factory defaults Th...

Page 39: ...etting the backlight timeout on page 23 To set the power off delay 1 From the System Settings menu select Power Management 2 From the Power Management menu select Power Off Delay 3 Select the amount o...

Page 40: ...nd then specify the network mode IPv4 IPv6 or IPv4 IPv6 Dual Stack Depending on the Network Mode you may have one or more additional settings to specify d If you selected IPv4 do the following Select...

Page 41: ...will not disable the actual network Browsing the web With the web browser feature you can provide visual proof to customers that a circuit is correctly provisioned all the way to the Internet The bro...

Page 42: ...o select them and so on In addition you can connect a USB mouse or a USB keyboard mouse combination to the OneExpert DSL to navigate the web browser as you would with a desktop computer Going back or...

Page 43: ...er to ensure that the unit is as up to date as possible and to allow all user information to be backed up Before attempting to synchronize with StrataSync please confirm your server settings with your...

Page 44: ...ilable the user will be informed of their availability and asked to verify their desire to receive the upgrade When synchronization is complete the Status will indicate Sync Complete The unit may be d...

Page 45: ...results to a job To associate results to a job 1 After running a test touch the Setup Tests button 2 Select Save The file is saved Managing files The OneExpert DSL file browser is used to open rename...

Page 46: ...the screen keypad or press the OK key The new file name appears in the File Manager screen Deleting files To delete files 1 Using the up and down arrow keys highlight the desired file 2 Press Delete s...

Page 47: ...pload finishes a message appears stating that the selected files were uploaded Press OK to close the message Using the tray menu The tray menu shown in Figure 9 can be accessed either by pressing the...

Page 48: ...t after saving 6 Touch Save The current test results are saved as a report Viewing a report If you have a saved report you can view the report To view a report 1 Access the Tray menu and then touch Vi...

Page 49: ...nable or disable Bluetooth connection Access the Tray menu and then touch Bluetooth To verify whether Bluetooth is enabled go to the System Settings menu and view the Blue tooth menu A check mark appe...

Page 50: ...Chapter 3 Utilities Using the tray menu OneExpert DSL User s Guide 34 22052280 Revision 001 April 2014...

Page 51: ...L ADSL2 2 1 statistics and verify connectivity Topics discussed in this chapter include the following About xDSL testing on page 36 Selecting the test mode on page 36 Specifying test settings on page...

Page 52: ...our local JDSU representative or contact JDSU through the company web site www jdsu com Selecting the test mode Before running any DSL tests you must specify the test mode and specify test settings To...

Page 53: ...5 Do one of the following If you selected ADSL as the Technology select Standard Annex and then specify the ADSL standard and annex such as GLite AnnexA or ADSL2 Annex M If you selected VDSL as the T...

Page 54: ...se tones This selection is not available if in ADSL mode If vectoring is enabled it is recommended that V43 tones are disabled f Select 24k Interlv Depth and then select On or Off Interleaving splits...

Page 55: ...Press the Back Cancel navigation key to return to the main screen Saving test profiles After specifying the test settings you can save them as a test profile To save test profiles 1 From the Setup Te...

Page 56: ...the jack on the side of the OneExpert DSL 2 Connect the blue end of the cable to Modem on the NID demarc The line is connected Connecting to bonded pairs at the NID demarc To connect to bonded twiste...

Page 57: ...atistics If the unit achieves sync at the desired data rates noise margins and attenuation the DSL link is good 3 Use the Tray menu to save the results See Saving results to a job on page 31 or Saving...

Page 58: ...mit Count how many total ping packets to send Transmit Interval amount of time between packet transmittals and Transmit Size how many ping messages are in each packet d Touch the Results button 4 Use...

Page 59: ...14 22052280 Revision 001 43 See File Transfer results on page 84 for information on interpreting the results After running the test When you finish your test you can put away the test cables in the gl...

Page 60: ...Chapter 4 DSL Testing After running the test OneExpert DSL User s Guide 44 22052280 Revision 001 April 2014...

Page 61: ...ion 001 45 5 Chapter 5 Wiring Tools This chapter provides task based instructions for gathering test statistics and verifying connectivity Topics discussed in this chapter include the following About...

Page 62: ...re mapping tests Mapping calculate cable length based on measured capacitance using the user specified length constant setting This test also shows the wire mapping between any two pairs in the cable...

Page 63: ...e connect RJ 45 cable to the RJ 45 Wiring connector on the right panel of the unit 2 From the Wiring Tools menu select Wire Map Table 4 Typical data cable length constants Cable type pF ft pF m Data c...

Page 64: ...select one of the following High sends a continuous high tone on all leads of the connected cable Low sends a continuous low tone on all leads of the connected cable Alternating 1 sends a high tone fo...

Page 65: ...sion 001 49 6 Chapter 6 HPNA Testing This chapter provides task based instructions for using the optional HPNA testing features Topics discussed in this chapter include the following About HPNA Testin...

Page 66: ...can connect to the line To connect to the line 1 Connect one end of an Ethernet cable to the Ethernet jack on the right side of the unit 2 Connect the other end of the cable to the Ethernet port of t...

Page 67: ...tes to report the data rate modulation packet error rate and signal to noise ratio on the current link If the packet error rate is zero and the data rate is over 112Mb the screen will indicate a pass...

Page 68: ...Chapter 6 HPNA Testing Testing the HPNA network OneExpert DSL User s Guide 52 22052280 Revision 001 April 2014...

Page 69: ...h SmartIDs This chapter provides task based instructions for gathering test statistics and verifying connectivity Topics discussed in this chapter include the following About the SmartID tests on page...

Page 70: ...IDs The purpose of this test is to identify up to 16 the SmartIDs on the network The SmartIDs will work through splitters and multiple SmartIDs can be detected simultaneously To locate SmartIDs 1 Conn...

Page 71: ...oesn t automatically start press the RESTART system key The test runs and then displays the IDs found 5 To enter Fast Scan mode press the SCAN system key The Locate SmartIDs test performs a single loc...

Page 72: ...splitter may be present at this length Low quality splitters can induce standing waves and cause poor performance These low quality splitters can also cause con ventional cable ID to function incorrec...

Page 73: ...will indicate an unknown item in the cable If the OneExpert DSL is used to measure a home run cable it will indicate an 0 dBrl open and the full length of the cable Figure 11 shows several cable topol...

Page 74: ...versus the other terminators is that the terminators only indicate their location whereas the SmartIDs each also are used to identify their location but also each SmartID does a broadband noise ingres...

Page 75: ...the Mode system key and specify a VDSL Home Run The SmartID connected to the OneExpert DSL is highlighted If any impairments were found an exclamation point will be shown on the cable the header will...

Page 76: ...connected from the INID and the remaining SmartID probes should be connected at the STBs When connecting a SmartID to a wall plate it is recommended to use a coax jumper cable of at least 3 feet in le...

Page 77: ...ssing or failing based on pre set limits The upper right area shows how many SmartIDs were detected and now many were mapped it will be red if the numbers don t match The left side of the screen will...

Page 78: ...Chapter 7 Testing with SmartIDs Whole Home Check OneExpert DSL User s Guide 62 22052280 Revision 001 April 2014...

Page 79: ...copper testing features Topics discussed in this chapter include the following About copper testing on page 64 Measuring voltage on page 64 Locating faults using the TDR on page 65 Measuring opens on...

Page 80: ...s You can also perform specific measurements for the following tests Multimeter AC volts DC volts Resistance TDR Opens distance and capacitance Balance Load coil detect POTS Each of these tests is des...

Page 81: ...locate cable faults The TDR identifies bridged taps wet sections load coils shorts opens and splices on the span The following procedure describes how to locate cable faults using the TDR To locate c...

Page 82: ...select the Options system key and then select Peak Hold 11 To save the results to a report use the Tray menu Saving a report on page 32 12 You can also view and compare current and saved TDR traces us...

Page 83: ...to five load coils that may exist on the line out to 27 000 8 200 meters feet It will also report a short open or a high noise condition if detected For accurate load coil detection test on a pair wi...

Page 84: ...a call a Dial the number using the speed dial Speed system key or manually enter the phone number using the keypad b To use pulse dialing press the Actions system key and then select Pulse Dialing c...

Page 85: ...pass fail indication The test stops automatically when complete 3 To view more detail use the arrow keys to scroll through the result values To learn what your results mean see Chapter 10 Test Results...

Page 86: ...OneExpert DSL User s Guide 70 22052280 Revision 001 April 2014 6 Pull the cables with the red black and green leads to the left side and use the velcro straps to hold the cables in place as shown in F...

Page 87: ...the glove hinge to hold the cables as shown in Figure 15 8 Wind the ends of the cable and fit them into the zippered pocket on the inside of the front of the glove 9 Close the front of the glove and...

Page 88: ...Chapter 8 Copper Testing Routing the cables through the glove OneExpert DSL User s Guide 72 22052280 Revision 001 April 2014...

Page 89: ...th a mobile device This chapter provides task based instructions for using the optional app that is available for mobile devices Topics discussed in this chapter include the following About using the...

Page 90: ...ce of an OneExpert DSL the mobile device iPad or similar must pair with the OneExpert DSL over Bluetooth Then using the OneExpert DSL app on the mobile device you can connect to an OneExpert DSL and c...

Page 91: ...n run most of the tests that are available on the OneExpert DSL Near the bottom the Back icon appears on the left and the Tray menu icon appears on the right These function as if you pressed the funct...

Page 92: ...Chapter 9 Using the OneExpert DSL with a mobile device Controlling the OneExpert DSL user interface OneExpert DSL User s Guide 76 22052280 Revision 001 April 2014...

Page 93: ...n running a test To view the different categories of statistics use either the left and right arrows or press the number for the desired result category Topics in this chapter include the following Sa...

Page 94: ...are stored Use the File Browser to copy the file to USB for viewing or printing using a PC Saving results to a job If you have an open active job you can save the results to a job To save results to...

Page 95: ...g State The state of modem synchronization appears in the menu heading Booting Idle Init Showtime Trained Mode The DSL line format agreed upon during train ing appears in the menu heading T1 413 READS...

Page 96: ...n dB upstream and downstream It is the differ ence in Tx power from the transmitter to receiver 0 126 95 dB VDLS2 0 254 9 dB ADLS2 Sync Time The elapsed time duration since reaching Showtime n a 1 The...

Page 97: ...v4 Gateway The OneExpert DSL OneExpert DSL s gateway address When an IP device has determined that a packet is not addressed to it or devices on the same sub network subnet it sends all such packets t...

Page 98: ...ansmission in time INP Rein The effective INP that G INP support is giving us Table 13 DSL Signal results Result Description Sync Count The number of synchronization attempts it is possible that modem...

Page 99: ...portions of the graphs where there are dips or breaks These dips represent areas where interference is degrading the DSL signal Table 15 lists common noise sources and the corresponding frequencies an...

Page 100: ...eplies RX The number of echo reply messages returned to the OneExpert DSL from the des tination Replies Lost The number of pings that did not return to the OneExpert DSL This could be caused by an unr...

Page 101: ...hipset 0 3010 1 3110 2 3210 3 3310 4 3320 Table 19 HPNA results Results Description Units Range Values Station ID ID This is a directional indication of each link denoted by each node ID Rate Mod Mbps...

Page 102: ...of the cable to the far end Network Map This category shows the layout of the network The SmartID connected to the OneExpert DSL is on the left and the home network cascades to the right Use the up an...

Page 103: ...change battery voltage detect crossed battery conditions To measure DC volts remove the line battery and measure Tip A and Ring B to ground It should be 3 0 volts anything else indicates crossed batte...

Page 104: ...istance result Distance to short This result measure the distance to the short A resistance measurement of 4 k or less typically indicates a short For values greater than 4 k this function is disabled...

Page 105: ...caller ID boxes DC current on Tip A to Ring B should be 23 mA at the NID Anything less will not allow for differ ences in temperature and phone equipment will not operate during extremes Table 26 des...

Page 106: ...tallation of an xDSL circuit Table 26 describes the load coil result TDR A TDR Time Domain Reflectometer is used to identify and locate buried splices shorts and low resistance faults opens bridge tap...

Page 107: ...dix A Troubleshooting This chapter describes how to identify and correct problems related to the OneExpert DSL Topics discussed in this chapter include the following Getting Technical Assistance on pa...

Page 108: ...doing one of the following leave a voice message at the TAC for your region email the North American TAC tac jdsu com submit your question using our online Technical Assistance request form at www jds...

Page 109: ...ting The following section addresses questions about testing in general using OneExpert DSL Issue Inconsistent test results Resolution Verify that your test leads are good and are connected properly f...

Page 110: ...ioned for ADSL at the CO Test at the CO Exchange on the customer pair Check the DSLAM modem vendor and software version Issue The modem achieves sync with the CO but the rate is lower than expected Re...

Page 111: ...cond Depending on certain conditions a physical ping packet may not be sent If IPoE standards require that the device has to ARP the address first If this fails eventually you will see a ARP HOST UNRE...

Page 112: ...Appendix A Troubleshooting Resolving problems OneExpert DSL User s Guide 96 22052280 Revision 001 April 2014...

Page 113: ...appendix contains specifications for the OneExpert DSL DSL Topics discussed in this appendix include the following Physical specifications on page 98 Physical specifications on page 98 Environmental s...

Page 114: ...h 3 2 82 4 mm Weight 4 05 lb 1 84 kg Table 32 Connector specifications Connector Specification USB USB 2 0 AC Adapter see Power specifications T A R B Ground mini banana POTS 8 pin modular RJ 45 Ether...

Page 115: ...dard support services that accompany the sale of every JDSU product include Instrument repair and calibration services Business hour technical assistance Access to general warranty information on the...

Page 116: ...specific to JDSU s Test Measure ment products is posted on the JDSU Web site For more information go to http www jdsu com about jdsu pages jdsu standard terms and conditions aspx rcode terms Product d...

Page 117: ...ored support services for your JDSU system go to www jdsu com en us Test and Measurement services products and systemssupport systems support Pages default aspx Professional and consulting services Fo...

Page 118: ...Appendix B Specifications Customer Service and Support OneExpert DSL User s Guide 22052280 Revision 001 102 22052280 Revision 001 April 2014...

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Page 120: ...ervice Enablement Regional Sales North America Toll Free 1 855 ASK JDSU Latin America Tel 55 11 5503 3800 Asia Pacific Tel 852 2892 0990 EMEA Tel 49 7121 86 2222 www jdsu com 22052280 Revision 005 04...

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