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Module 96-PA-RCM / 96-PA-RCM-EL
14. Service and maintenance
Prior to outbound delivery, your device (compo-
nent/module) is subjected to various safety tests
and is marked with a seal. If the device (compo-
nent/module) is opened, the safety tests must be
repeated. The warranty is only valid for unopened
devices (components/modules).
14.1 Repairs and calibration
Repairs and calibration can only be carried out by
the manufacturer.
14.2 Service
If questions arise which are not described in this
user manual, please contact the manufacturer.
To answer your questions, it is essential that you
provide the following information:
·Device designation (see rating plate).
·Serial number (see rating plate).
·Hardware version (see system display).
·Software release (see system display).
·Measured voltage and supply voltage.
·An exact error description.
14.3 Device adjustment
Devices (components/modules) are adjusted by
the manufacturer prior to outbound delivery. No
readjustment is required when the environmental
conditions are complied with.
14.4 Calibration interval
Recalibrate your device about every 5 years. We
recommend calibration by the manufacturer or an
accredited laboratory!
14.5 Firmware update
For a firmware update, connect the basic device
and module to a PC with the GridVis® software
installed:
·Open the Firmware Update Assistant in the Grid-
Vis
®
software by clicking “Update device” in the
“Extras” menu.
·Select a corresponding update file and carry out
the update.
INFORMATION
This user manual describes the module and pro-
vides information on the operation of the module
via the basic device.
In addition to this user manual, refer to the usage
information of your basic device, such as:
·User manual
·Installation instructions
·“GridVis
®
Software” Quick Guide
·Safety information
Moreover, the
GridVis
®
software has an “online
help” feature.
14.6 Procedure in the event of a malfunction
ATTENTION
An error in the communication with the basic
device leads to a device fault!
If communication between the basic device to
the module is lacking or faulty during operation,
a warning signal will appear on the display of the
basic device.
·Disconnect the basic device (system) from the
power supply prior to dismounting or discon-
necting the module!
·If necessary, restart the basic device before
·
Also take note of the section “Procedure
in the event of a malfunction” in the usage
information of your basic device.
·
If the measures indicated here are unsuc-
cessful, please contact our support team
(www.janitza.de).
·
If there is discernible damage, send the
device, component or module back to the
manufacturer in compliance with proper
transport conditions.
14.7 Resetting the module to the standard
factory settings
“
Reset to standard factory settings
” can be
carried out for the module via your basic device. A
description of this can be found in the user manu-
al of your basic device.
