TT800V Best Practices Guide
JACS Solutions Inc
31
FAQ:
1. Why is my TT800V not powering on?
a. The battery may have run out of charge. Use the JACS wall
charger and charge the tablet uninterrupted for 6-8 hours or a
whole day, plugging directly into a working wall socket.
b. The power management unit may be malfunctioning. In this
case, please open a ticket at
2.
Whenever I tap the screen or try to scroll it doesn’t work?
a. The tablet may be dirty. Please wipe down to ensure no
interruptions on the touch panel.
b. Otherwise, try rebooting or hard rebooting the TT800V.
3. My TT800V is stuck on the JACS logo screen or I can only see the
Android logo, why is that?
a. The tablet may be updating. Please let the tablet run through its
process for up to 2 hours.
Interrupting this process may
permanently damage your device.
Please open a ticket at
for any concerns or questions.
b. If the tablet is not updating, try rebooting or hard rebooting the
TT800V.
c. Follow the trouble shooting methodology for
Basic
Troubleshooting Step 3: Stuck in boot load.
4. My TT800V
won’t connect to my Wi-Fi or any other wireless
network, why is that?
a. There may not be a signal from a wireless connection. Check
your wireless network itself to ensure it
’s up and running.
b. The Wi-Fi settings on the tablet may not be configured correctly.
Make sure the TT800V
’s Wi-Fi setting is set to
“On”
.
c. Make sure the device is in range of the network.
d. Try rebooting or hard rebooting the TT800V.
e. The network mapping may be the problem on the wireless
network. Try turning the Wi-Fi option on and off to reset the
network mapping.
f. If using cellular data, check the SIM card for looseness or
improper fit into the SIM card slot.
g.
There may be an issue with your carrier’s network. Call your
carrier for further advice and assistance.
5.
I can’t pair my wireless headphones to the tablet, why is this
happening?
a. The Bluetooth settings on the tablet may not be configured
correctly. Ensure that Bluetooth is turned on from the Settings.
b. Soft reset the TT800V and try to connect again to the device
with the headphones.
Summary of Contents for TT800V
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