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TT800V Best Practices Guide

JACS Solutions Inc

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Figure A

Figure B1 Figure B2

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Summary of Contents for TT800V

Page 1: ...ersion 005 Copyright Reserved JACS Solutions INC 2019 all rights reserved Note This document is subject to change without notice due to product upgrades or any other reasons Unless agreed upon this do...

Page 2: ...E OF CONTENTS 1 INSTALLING VEHICLE ACCESSORIES 4 8 2 ADJUSTING YOUR DOCK 9 3 ENVIRONMENTAL CONSIDERATIONS 10 11 4 TABLET BATTERY AND CHARGING 12 5 TABLET CLEANING AND MAINTENANCE 13 6 BASIC TROUBLESHO...

Page 3: ...ay 2019 003 Update version pictures of parts with step by step instructions and parts listings 10June 2019 004 Update power issues added pictures 19 July 2019 005 Update on touch panel issues update o...

Page 4: ...screw that fits the base square or an adhesive that allows for full contact of the base square The screws will be installed into the base part of the Mount Arm as shown in Figure B1 To install the Do...

Page 5: ...TT800V Best Practices Guide JACS Solutions Inc 5 Figure A Figure B1 Figure B2 Figure C...

Page 6: ...nnection points will vary from vehicle to vehicle You should consult your manual for further assistance Using the included keys with your tablet Dock unlock the Dock prior to inserting your tablet The...

Page 7: ...TT800V Best Practices Guide JACS Solutions Inc 7 Figure F Figure G Figure G1...

Page 8: ...TT800V Best Practices Guide JACS Solutions Inc 8 Figure H Figure HP...

Page 9: ...he tablet is in the Dock Loosen the middle screw in the Mount using the Hex Key as shown in Figure I Alternatively the twist handle on the Mount can be used for adjustment Adjust the tablet and Dock t...

Page 10: ...llowing actions are suggested 1 Do not leave the device s in direct sunlight for extended periods of time in a confined vehicle environment 2 Do not place device s on hot surfaces beyond more than the...

Page 11: ...is This can clog the vents used to help cool your device Handle your tablet with care Dropping the tablet can cause damage to the screen or other components Do not force connections into the tablet Th...

Page 12: ...to keep the device off for an extended period of time ensure the tablet is charged at least 75 when you store the device Keep the device in an area that will not be exposed to excessive heat as this...

Page 13: ...tablet use compressed air Do not insert foreign objects into any I O interface ports Basic Troubleshooting This section provides troubleshooting guidance for the following issues 1 Will Not Power On W...

Page 14: ...ide JACS Solutions Inc 14 Proprietary JACS charger Charging with another cable is not recommended Please make sure you are using the JACS charger provided with the device in order to get the fastest a...

Page 15: ...hpad Try to reboot the device In order to do so just hold down the power button for 15 seconds If that does not work then try a hard reset To perform a hard reset simultaneously hold the power and vol...

Page 16: ...this allows you to access apps and start the tablet much more quickly Note this will not delete any applications or user data previously installed by the end user A final method to ensure the Touch Pa...

Page 17: ...TT800V Best Practices Guide JACS Solutions Inc 17...

Page 18: ...TT800V Best Practices Guide JACS Solutions Inc 18...

Page 19: ...lication before downloading Please reach out to helpdesk jacs solutions com for email support and technical advice 4 Issues with Connectivity WIFI Bluetooth LTE If you are connecting to a Cellular LTE...

Page 20: ...ure your network is up and running by checking your router to ensure it s turned on The link lights should be flashing from the back of the router where the ethernet cable is plugged in Toggle the Wi...

Page 21: ...Reset your Bluetooth device as per instructions manual Perform a Soft Reset on the tablet 5 Device is Running Slowly Try a Cold reboot which is shutting down the device and turning it back on i Hold...

Page 22: ...pps by pressing the square button on the home screen display and swiping to the left of the application while your finger is on the app Hitting the X or exit button in the right corner will also do th...

Page 23: ...TT800V Best Practices Guide JACS Solutions Inc 23...

Page 24: ...Solutions Inc 24 6 Physically damaged devices are NOT covered under Standard Warranty and will have to be paid for by the customer when sent in to JACS Solutions for repairs Cracked screen Chips aroun...

Page 25: ...y a Power Harness must be powered by at least 12V at the power source 2 Check the voltage and current output using an inline tester Connect the inline tester male USB port into either a computer of wa...

Page 26: ...er Without load the voltage should be greater than 5 15V If the voltage is lower than 5 15V the power harness may be malfunctioning With the load charging TT800V the voltage should be greater than 4 8...

Page 27: ...e straight They should all be the same size and they should retract when pressed If the pins are not in good condition your dock may be malfunctioning Contact Service by emailing Helpdesk jacs solutio...

Page 28: ...st Practices Guide JACS Solutions Inc 28 To confirm the battery level of the tablet go to the Settings Battery Check the display battery level box Click the Battery Percentage graph to access the next...

Page 29: ...check the female USB port of the tablet Check the inner connector for any damage or if it contains any debris See image below If the inner connector appears to be in good condition plug the male USB p...

Page 30: ...sleep not power off while charging If the initial battery level is lower than 10 it will take 6 8 hours to charge The charging rate is about 10 15 per hour Please use the JACS charger power harness a...

Page 31: ...ting or hard rebooting the TT800V c Follow the trouble shooting methodology for Basic Troubleshooting Step 3 Stuck in boot load 4 My TT800V won t connect to my Wi Fi or any other wireless network why...

Page 32: ...In this case please open a ticket at Helpdesk jacs solutions com 8 I dropped my TT800V and it s cracked broken or I spilled water on my TT800V are these damages covered under warranty a Physical dama...

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