Iwatsu Omegatrek PS6, Owner'S Manual

Page: 95 / 386

SYSTEM FEATURES - 75
QUICK FORWARDING USING THE HOLD/QUICK
FORWARD KEY
This key provides the same feature as the [HOLD/DND] key except callers
are sent to the Fixed Call Forward destination instead of hearing DND tone.
When a call is routed to a station programmed with a Fixed Call Forwarding
destination that has activated the [HOLD/QUICK FORWARD] key, the call
is immediately routed to the Fixed Call Forwarding destination. If no Fixed
Call Forwarding destination is programmed, the caller hears a DND tone.
Hold/Quick Forward is the default setting for the Hold/DND key on the
Iwatsu ICON Series Telephones.
REMOTE PROGRAMMING/DIAGNOSTICS
A personal computer at a remote location may be used change the customer
database through a modem connection or WAN connection. If a modem
connection is used, the line used for remote programming may also be used
as a regular outgoing line, and manually switched for modem use. If a
WAN connection is used, VPN routers are required. The remote
programming package includes a diagnostic service for system maintenance
and troubleshooting. This also includes an automatic call-out feature to a
remote location either daily, or after a certain number of failures have been
recorded.
SMDR
Station Message Detail Recording (SMDR) allows you to connect an
RS232C compatible serial printer to the Iwatsu Enterprise-CS. This printer
will show all incoming and outgoing call activity. The following
information will be shown:
)
Date of the call
)
Sequence number 001-999
)
Extension number that made/received the call
)
Start time of the call
)
Duration of the call
)
Trunk number used for the call
)
Number dialed for the call
)
Caller ID name and number for the incoming call
)
Account code number for the call
)
Note for the call
An SMDR Event Output License is required for serial or Ethernet port
output via the IX-CCU/IX-CCSU.
Or
An IX-HCIF, IX-SCIF or IX-EDVIF card may also be used for this feature.