ITI ITI UltraGard, Installation Instructions Manual

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Appendix B: Troubleshooting
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Bypass
Touchpad indicates Fail and/or Invalid is heard when you attempt to bypass a sensor .
Sensor may already be bypassed or you are trying to bypass a 24-
hour sensor that cannot be bypassed or a sensor that is not active in
the current security level.
System cancels sensor bypass when you try to arm to level 2 or 3 .
Arm to the desired level before bypassing a sensor.
Central Station Reporting
Central station is not receiving reports from panel.
1. Check that the DB-8 Cord is plugged into the panel phone jack and
into the RJ-31X/CA-38A Jack.
2. Check for proper RJ-31X/CA-38A Jack to phone line wiring.
3. Verify with the central station operator that the correct receiver line
phone number is programmed into the panel. Reprogram the phone
number and retest, if necessary.
4 Verify that the correct phone format (ITI or 4/2) is being used.
5. Replace faulty RJ-31X/CA-38A Jack.
6. Replace faulty DB-8 Cord.
7. Check that the premises phone line is working.
8. Perform a phone test.
Duress Code
Optional duress code is not working.
1. Make sure last two digits of access code are not the same. (See
access code feature in this table.)
2. Check that upper sensor 86 (duress alarm) is on.
False Alarm
Alarm is being sent by mistake.
Enter ACCESS CODE + 1 immediately to cancel the alarm. This com-
mand bypasses the alarm if done within 15 seconds after activation
(feature number F06 [Dialer Abort] must be on). The system will
announce alarm bypassed and report will not be sent to the monitor-
ing station.
Note
Fire alarms and duress detections cannot be bypassed.
Hardwire Alphanumeric Touchpad
Touchpad display seems “stuck” in the program mode.
Check that panel PROGRAM/RUN switch is set to RUN (up).
Touchpad displays incorrectly or displays DA ### and does not respond to buttons.
1. If panel has been preprogrammed with an install code, enter the
four-digit install code at a working touchpad or from a telephone .
2. Check for hardwire bus address confilct (two devices having the
same device address).
3. Check for out-of-range device address number. Should be 000–
007.
Table B.1 Troubleshooting System Problems (Continued)
Feature Problem Solution