CloudSync Appendix
Page 41
Q: FTP access on my Mac doesn’t work properly!
A:
The FTP utility on the Mac will be able to read the data on the network drive but you cannot
write new data to the drive. To upload files, you will need to install a dedicated FTP application.
Q: I cannot access the web configuration interface, what’s the correct IP?
A:
See
Web Configuration - How to Login
. If none of these instructions
help, reset your device. Connect it directly to your computer via Ethernet cable and access it using
the IP address169.254.0.1.
Q: My HDD is not recognized.
A:
The network drive can only access the first partition and it has to be formatted using the FAT32
file system. We recommend only using the disk utility of the network drive to format the drive.
Q: Which ports do I have to open on my firewall?
A:
Depending on the services that are used, the following TCP ports will have to be opened for the
network drive: FTP port 21, SMB ports 137-139, HTTP port 80 and UDP port 14675 for the LAN
disk utility. Additionally, port 6881 is required for the BitTorrent client.
Q: Does the CloudSync support SSH or Telnet access?
A:
No, it does not support SSH, Telnet or TFTP access.
Q: Can I use the CloudSync as USB and network drive at the same time?
A:
No, it can only be used either as a USB drive or as a network drive but not both at the same
time. When both cables are connected, the USB connection will have priority.
Q: I’ve connected the USB cable but it does not show up on my computer!
A:
If the device is currently used as a network drive, it has to be restarted first.
Q: I get Error Code -36
A:
The Finder cannot complete the operation because some data in "smb://storage" could not be
read or written. If you get this error message, use the IP address instead of STORAGE.
1. Log in as admin using your web browser.
2. Under SMB Server, make sure the folder you want to access is in the Sharing List.
3. Go to IP Config and make sure it is set to Automatic IP
4. Go to Network Information in the Status menu and write down the IP address you see there.
5. Go to your Finder and select Go/Connect to Server
6. Type
smb://IP/FOLDER
and click
Connect
. For the IP use the IP address you wrote down
in step 4, for FOLDER use the folder name you added to the Sharing List in step 2.
7. If the LAN disk is connected directly to your computer using the Ethernet cable, the default
IP address is 169.254.0.1.
© Copyright 2010 by inXtron, Inc. All Rights Reserved
The information contained in this manual is believed to be accurate and reliable. inXtron assumes no responsibility for
any errors contained in this manual. inXtron reserves the right to make changes in the specifications and/or design of this
product without prior notice. The diagrams contained in this manual may also not fully represent the product that you are
using and are there for illustration purposes only. inXtron assumes no responsibility for any differences between the
product mentioned in this manual and the product you may have.
