39
Getting Started
Interwrite DualBoard
TM
3. Although the consumer must pay any shipping charges to ship the product to eInstruction for
warranty service, eInstruction will pay the return shipping charges for ground shipment. Other
shipping options are available at an additional fee.
4. Whenever warranty service is required, the original dated sales invoice (or a copy) must be
presented as proof of warranty coverage, and should be included in shipment of the product. In
addition, please include your name, address, telephone number, fax number, email address, and a
description of the problem.
5. If eInstruction determines that the unit is not defective within the terms of the warranty, the
consumer shall pay the cost of all freight charges, as well as any repair charges.
Technical Support
Web-based Technical Support is available free of charge at: www.einstruction.com, where current driver
releases, as well as comprehensive technical support, troubleshooting, Technical Bulletins and FAQs can
be found.
Telephone Technical Support is available free of charge to the original consumer for a period of 90 days
from the date of purchase of the product. Please contact our Technical Support Department:
In United States:
(480) 443-2214 (MST)
In Europe:
+33 1.58.31.10.60 (CET)
You can also fax your request to:
In United States:
(480) 948-5508 (MST)
In Europe:
+33 1.58.31.10.69 (CET)
Our toll-free number in the U.S. is: 800-856-0732 (MST)
Disclaimer of Unstated Warranties
The warranty printed above is the only warranty applicable to this purchase. ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. Assuming the
warranty above stated is otherwise applicable, it is expressly understood and agreed that eInstruction’s
sole liability, whether in contract, tort, under any warranty, in negligence, or otherwise, shall be for
the repair or replacement of the defective parts, and under no circumstances shall eInstruction be
liable for special, indirect, or consequential damages. The price stated and paid for the equipment is a
consideration in limiting eInstruction’s liability.
Notice
Some states and provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and
you may have other rights, which vary from state to state, or province to province.
To obtain service on your eInstruction product, call our Technical Support Department at
(480) 443-2214 (MST), or fax us at (480) 948-5508 (MST);
in Europe call +33 1.58.31.10.60 (CET), or fax us at +33 1.58.31.10.69 (CET).
We can also be contacted through our Web site at www.einstruction.com or www.interwritelearning.com
(in US), at [email protected] (in Germany), or at [email protected] (in France).
Important!
All products returned to eInstruction for service must have prior approval in the form of a
Return Merchandise Authorization Number (RMA#), which can be obtained by calling the Technical
Support Department.
