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Interwrite DualBoard
TM
Getting Started
Limited Warranty for the Interwrite DualBoard
eInstruction warrants these products to be free from defects in material and workmanship under the
following terms. Complete and return the enclosed warranty registration card to ensure that your
products are covered by this warranty.
Coverage
Parts and labor are warranted for three (3) years from the date of the first consumer purchase for the
Interwrite DualBoard, controller, electronic Pens, electronic erasers, power supply, cables and accessories.
This warranty applies to the
original consumer purchaser only
.
Within the European Union, the warranty period is two (2) years. Contact your local dealer or distributor
for additional warranty information.
Warranty is valid only if original consumer’s purchase or lease date is less than or equal to six months
from the original eInstruction sale date. This information will be captured by the system serial number
and confirmed by the reseller’s purchase order.
A nominal Warranty Handling Fee will be charged after the first 90 days of use and calculated from
the date of original consumer purchase. This payment may be made by Visa, MasterCard, or American
Express. A copy of the sales receipt or invoice will be required for warranty verification.
Conditions
Except as specified below, this warranty covers all defects in material or workmanship in the products.
The following are not covered by the warranty:
1. Any product on which the serial number has been defaced, modified, or removed (if applicable).
2. Damage, deterioration, or malfunction resulting from:
a. Accident, misuse, abuse, neglect, fire, water, lightening, or other acts of nature, unauthorized
product modification for any purpose, or failure to follow instructions supplied with the
product.
b. Repair, or attempted repair, by anyone not authorized by eInstruction.
c. Any damage in shipment of the product (claims must be presented to the carrier).
d. Any other cause which does not relate to a manufacturing defect.
3. Any product not sold or leased to a consumer within six months of eInstruction’s original sale
date.
4. Consumable parts,
e.g
., batteries, dry-erase markers, eraser felt.
eInstruction will pay all labor and material expenses for covered items, but will not pay for the following:
1. Removal or installation charges.
2. Costs for initial technical adjustments (set up), including adjustments of user controls.
3. Certain shipping charges. (Payment of shipping charges is discussed in the next section of this
warranty.)
4. Packaging costs. (Customers should keep their boxes.)
Warranty Service Procedures
1. To obtain service on your eInstruction product, contact the Technical Support Department to
receive a Return Material Authorization Number (RMA#) and shipping instructions by calling:
In United States:
(480) 443-2214 (MST)
In Europe:
+33 1.58.31.10.60 (CET)
2. Ship the product to eInstruction with the RMA# marked clearly on the outside of the box.
eInstruction reserves the right to refuse the shipment, if not properly marked.
