Intermec Trakker Antares 2475, User Manual

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Chapter 4— Troubleshooting and Maintaining the Terminal
56 Trakker Antares 2475 Vehicle-Mount Terminal User’s Manual
Problems and Solutions
If you have any problems using the 2475, use this table as a guide to find
the problem and solution in this chapter:
Section Page
Problems While Operating the Terminal 56
Problems While Configuring the Terminal 58
Problems While Configuring 802.1x Security 61
Problems Communicating With RF Network Devices 64
Problems While Running Applications 66
Problems Scanning Bar Code Labels 66
Problems Transmitting Data Through the Intermec Gateway or
DCS 30X 68
Problems Transmitting Data Through the Serial Port 68
Booting the Terminal 69
Troubleshooting a Locked Up Application 70
Resetting the Terminal 71
Cleaning the Terminal Screen 72
You can also use the error numbers and messages table and the terminal
diagnostics to help analyze and solve problems. For help, see “Error
Numbers and Messages” in Chapter 4 of the
Trakker Antares 2400 Family
System Manual (P/N 071389).
If you have problems with TE 2000 terminal emulation applications, see
the appropriate TE 2000 guide.
If you send the terminal in for service, it is your responsibility to save the
terminal data and configuration. Intermec is responsible only for ensuring
that the keypad and other hardware features match the original
configuration when repairing or replacing your terminal.
Problems While Operating the Terminal
If you are operating the terminal and have trouble, check these possible
problems and solutions.
Problems While Operating the Terminal
Problem Possible Solution
You press
œ
to turn on the terminal and the
screen is blank and the Power status light is
blinking.
No AC power supply is connected. Make sure that the power cable is
plugged into the terminal and the power source. For more help, see
the
Trakker Antares 2475 Vehicle-Mount Terminal Installation
Instructions (P/N 072512).