Intermec Trakker Antares 2475, User Manual

Page: 75 / 104

Chapter 4— Troubleshooting and Maintaining the Terminal
Trakker Antares 2475 Vehicle-Mount Terminal User’s Manual 61
Problems While Configuring the Terminal (continued)
Problem Possible Solution
You see this error message when exiting the
Configuration Menu:
Network configuration error.
Network is enabled. Terminal
IP address and Default Router
address set to the same
address. Configuration was
not updated.
The RF network is enabled and there is a problem with the network
configuration. You need to change the terminal IP address or the
default router address or both. Choose Primary Network or
Advanced Network from the Communications Menu.
The terminal IP address and the default router address are both set to
the same address. Set a valid IP address for the terminal and the
default router.
For help, see “Using RF Communications on the Terminal” on page
45. If you cannot fix the addressing problem, check with your
network administrator to get the IP addresses for each RF network
device.
You are configuring the serial port and see
this error message when exiting the
Configuration Menu:
Serial port configuration
error.
SOM cannot equal EOM.
Configuration was not
updated.
SOM cannot equal the same value that is set for EOM. You cannot
set SOM to any of these values: AFF (ACK), DLE, NEG (NAK),
Poll, RES (EOT), REQ (ENQ), SEL, XOFF, or XON. You need to
change the value of SOM. Choose Serial Port from the
Communications Menu.
For help, see “Start of Message (SOM)” in Chapter 6 of the 2400
Family system manual.
You are configuring SOM or EOM in the
Configuration Menu and cannot set two
characters. You may have a space in the SOM or EOM field. The space does not
show, but it is a valid character. To clear a space from the field, put
the cursor in the field and press
«
. Now set the two-character value
for SOM or EOM.
You are configuring the serial port and see
this error message when exiting the
Configuration Menu:
PG command failed.
Configuration was not
updated.
PG is the Handshake configuration command. You need to change
the value of Handshake or set other serial port parameters. Choose
Serial Port from the Communications Menu.
The order in which you set serial port protocol configuration
commands is important. To use Frame mode, you need to set EOM
first. Next, configure Handshake, LRC, SOM, and then Poll. To use
Character mode, you need to disable these same parameters in reverse
order. For help, see “Using Serial Communications on the Terminal”
on page 42.
Problems While Configuring 802.1x Security
If you have trouble configuring the terminal for 802.1x security, check
these problems and possible solutions. For more error numbers and
messages, see “802.1x Security Error Numbers and Messages” in Chapter 4
of the 2400 Family system manual.
This section references error numbers that are displayed on the Error
Logger screen in the TRAKKER Antares 2400 Menu System. To view the
Error Logger screen, from the Main Menu, choose Diagnostics Menu,
Software Diagnostics, and then Error Logger.