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Trakker Antares 2475 Vehicle-Mount Terminal User’s Manual

Troubleshooting and

Maintaining the Terminal

This chapter lists problems you may encounter while using the terminal
and provides some possible solutions. It also describes how to boot or reset
the terminal and clean the terminal screen.

This chapter covers these topics:

• Problems and solutions

• Booting the terminal

• Troubleshooting a locked up application

• Resetting the terminal

• Cleaning the terminal screen

Summary of Contents for Trakker Antares 2475

Page 1: ...he menu system operating the terminal in a network and troubleshooting problems If you need to learn how to configure the terminal develop and use applications run diagnostics use reader commands and...

Page 2: ...Trakker Antares 2475 Vehicle Mount Terminal User s Manual...

Page 3: ...Trakker Antares 2475 Vehicle Mount Terminal User s Manual...

Page 4: ...erprint i gistics INCA under license InterDriver Intermec Printer Network Manager IRL JANUS LabelShop Mobile Framework MobileLAN Nor Ware Pen Key Precision Print PrintSet RoutePower TE 2000 Trakker An...

Page 5: ...1 Version Date Description of Change 002 12 2002 Added information to support the 802 1x security option in firmware version 7 14 003 3 2004 Incorporated information from the Trakker Antares 2400 Fami...

Page 6: ...iv Trakker Antares 2475 Vehicle Mount Terminal User s Manual...

Page 7: ...ng the Terminal Ports 8 Learning About the Power Supplies and Backup Battery 9 AC Power Supply 9 DC Power Supply Kits 9 Learning About the Backup Battery 10 Charging the Backup Battery 10 Recognizing...

Page 8: ...mmunications on the Terminal 42 Choosing a Communications Protocol 42 Binary Protocol 42 Configurable Protocol 43 Master Polling Protocol 44 Polling Mode D Protocol 44 Point to Point Protocol 44 Using...

Page 9: ...mitting Data Through the Serial Port 68 Booting the Terminal 69 Booting the Terminal on Resume 69 Using the Boot Menu 69 Troubleshooting a Locked Up Application 70 Resetting the Terminal 71 Cleaning t...

Page 10: ...Contents viii Trakker Antares 2475 Vehicle Mount Terminal User s Manual...

Page 11: ...any circumstances Someone capable of providing first aid must always be present for your safety First aid Always obtain first aid or medical attention immediately after an injury Never neglect an inju...

Page 12: ...roc dure de fonctionnement d une m thode d un tat ou d un rapport qui doit tre strictement respect pour viter l occurrence de mort ou de blessures graves aux personnes manupulant l quipement A caution...

Page 13: ...documents in PDF format To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Visit the Intermec technical knowledge base Knowledge Central at htt...

Page 14: ...te maintain and troubleshoot them Use this manual in conjunction with the Trakker Antares 2400 Family System Manual P N 071389 which contains detailed information about configuring operating and progr...

Page 15: ...memory drives and input devices This chapter covers these topics What is the Trakker Antares 2475 terminal What s new Using the terminal for the first time Unpacking the terminal Locating the terminal...

Page 16: ...also supported by the Wavelink Avalanche client management system For more information see Chapter 2 Configuring and Managing the Terminals in the Trakker Antares 2400 Family System Manual P N 071389...

Page 17: ...ature Description Mounting bracket The mounting bracket lets you mount the terminal on a vehicle and adjust the position of the terminal to provide the best viewing angle CGA compatible screen The CGA...

Page 18: ...and files pre loaded with different Asian fonts or configured for 802 1x TTLS security IBM 3270 IBM 5250 and VT100 220 320 340 and ANSI TE 2000 terminal emulation application with keypad and overlay...

Page 19: ...upply adapter cable P N 066842 connects the AC power supply to the 2475 Input Devices and Cables You can purchase input devices and cables to connect to the 2475 For of list of input devices and cable...

Page 20: ...Press to turn on the terminal For help see Using the Suspend Resume Key on page 13 5 Optional Set the time and date For help using the TRAKKER Antares 2400 Menu System see Configuring the Terminal Wit...

Page 21: ...4 6 9 1 2 3 A S D F G H J K L ta Z X C V B N M 0 f f DC power supply cable Mounting bracket Function key labels Antenna Documentation 2475 vehicle mount terminal QuickStartGuide MobileLAN access 2102...

Page 22: ...t on the 2475 has a port plug to seal the terminal whenever a port is not in use Make sure that you either have a cable connector or a port plug in each port at all times COM1 port Use this port for s...

Page 23: ...temperatures from 0 C to 40 C 32 F to 104 F Note P N 065236 comes with a North American power cord If you are using the terminal outside North America you need to order P N 073941 and purchase the ap...

Page 24: ...duced and you may need to replace the backup battery more often Note The NiCad backup battery is NOT user serviceable You must return the Trakker Antares 2475 terminal to Intermec to replace the backu...

Page 25: ...Status Lights on page 18 Check the status of the backup battery using the Backup Battery PIC Status diagnostic For help see Battery PIC Status in Chapter 4 of the Trakker Antares 2400 Family System M...

Page 26: ...ction Right key Control key Enter key Cursor keys Function Left key Backspace key esc Q W E R T Y U I O P 7 8 9 4 5 6 1 2 3 0 bksp tab A S D F G H J K L I O Z F1 F2 F3 F4 F5 X C V B N M Enter F6 F7 F8...

Page 27: ...of the 2400 Family system manual Note The terminal displays the boot menu the first time you turn it on At the boot menu press 1 to initialize the firmware and boot the terminal Using the Modifier Ke...

Page 28: ...ey status light turns on 2 Press The Caps Lock status light turns on and the Modifier Key status light turns off German alphanumeric keypad Press Y The Caps Lock status light turns on and the Modifier...

Page 29: ...hows the 2475 with a French keypad 2475U037 eps Suspend Resume key Control key Backspace key Shift key Accent marks over F1 to F5 Cursor keys Function key label slot Enter key Function Right key Funct...

Page 30: ...TE 2000 application for IBM 3270 IBM 5250 or VT100 220 320 340 and ANSI When you order a TE 2000 application you also receive the appropriate TE 2000 keypad overlay TE 2000 keypad overlays let you en...

Page 31: ...ctions The CGA compatible screen is a backlit LCD that is configurable up to 25 lines by 80 characters The screen also supports double byte characters user programmable fonts and bitmap graphics Note...

Page 32: ...elp see Display Contrast in Chapter 6 of the 2400 Family system manual Learning About the Status Lights You can use the status lights on the left side of the terminal to monitor the status of backup b...

Page 33: ...e data was sent or received from the 2475 For help see Chapter 3 Operating the Terminal in a Network Network Transmit This status light turns on when data is buffered in the RF network interface The d...

Page 34: ...res 2400 Menu System From the Main Menu choose Configuration menu Terminal Menu and then Beeper Use the Beep Volume command For help see Beep Volume in Chapter 6 of the 2400 Family system manual Note...

Page 35: ...Family system manual Using a Scanner You can attach a scanner to the Scanner port on the terminal Because the scanner port is a keyed connector you must use an interface cable to connect a scanner For...

Page 36: ...ve to store up to 128 files on drive C Applications must be stored on drive C You use standard ANSI C library interface definitions to access the information on this drive Drive D or Font Set Drive D...

Page 37: ...re the RAM drive see Configuring Drives and Memory on the Terminal on page 35 Drive G Drive G is an optional 2MB or 4MB extended storage drive You can store up to 128 files on drive G Use this drive t...

Page 38: ...Chapter 1 Learning About the Terminal 24 Trakker Antares 2475 Vehicle Mount Terminal User s Manual...

Page 39: ...t methods that you can use to configure the 2475 and its memory and drives It also explains how to configure the terminal using the TRAKKER Antares 2400 Menu System This chapter covers these topics Ho...

Page 40: ...to change the terminal s configuration You can scan the bar code labels in this manual and the 2400 Family system manual or you can create your own bar code labels For help see Configuring the Termin...

Page 41: ...Gateway or DCS 30X the terminal updates the current configuration The changes to the current configuration are lost when you boot or reset the terminal Active When you update the flash memory the term...

Page 42: ...ogies Menu active symbologies are noted with an asterisk Diagnostics Choose this menu to run hardware software or system diagnostics to help analyze and fix problems You can also view battery and syst...

Page 43: ...ications Menu Terminal Menu TERMINAL MENU Append Time Beeper Display Keypad Power Management Preamble Postamble RAM Drive Reader Command Menu Scanner SYMBOLOGIES MENU Code 39 Codabar Code 93 Code 128...

Page 44: ...s Screens contain fields into which you can enter data In the TRAKKER Antares 2400 Menu System this data configures the terminal You can press or to choose a field on a screen and then enter data Ther...

Page 45: ...TRAKKER Antares 2400 Menu System For a definition of the postamble or preamble see Chapter 6 Configuration Command Reference in the 2400 Family system manual You can configure the postamble or preamb...

Page 46: ...the control character extended ASCII character or escape character sequence in the preamble or postamble field xhh To type a control character or extended ASCII character in the preamble or postamble...

Page 47: ...ystem 1 Press until you exit the TRAKKER Antares 2400 Menu System If you have made any changes to the current configuration the next screen prompts you to save the configuration parameters that are cu...

Page 48: ...es in flash memory The terminal saves the current configuration as the active configuration The Exiting TRAKKER Antares 2400 Menu System screen appears Or choose No and press to exit without saving Th...

Page 49: ...amic memory pool By default the RAM drive is not configured and the memory is available for applications You can configure the size of the RAM drive E and use drive E to temporarily store data and fil...

Page 50: ...this drive to store large lookup tables and data files up to 128 files You can only configure the 2MB flash memory as a drive or to store fonts You cannot use the space for both If you configure drive...

Page 51: ...how the 2475 terminal fits into the RF network It also describes how to install and configure the terminal for the network and how to use network communications This chapter covers these topics How th...

Page 52: ...G4000 The G4000 translates UDP Plus or WTP packets on the RF network into TCP IP packets on the wired network and vice versa The access point acts as a bridge to allow communications between the wire...

Page 53: ...nal can roam across subnetworks However to roam across subnetworks all terminal IP addresses must belong to the root IP subnet In this illustration if you were using MobileLAN access points the root I...

Page 54: ...minal can roam across subnetworks However to roam across subnetworks all terminal IP addresses must belong to the root IP subnet In this illustration if you were using MobileLAN access points the root...

Page 55: ...d install the G4000 or host in another subnetwork In this network you must configure additional network parameters default router and subnet mask The next illustration shows the G4000 in another subne...

Page 56: ...l After you connect the 2475 to a serial device you are ready to configure the serial port parameters on the two devices The terminal uses a communications protocol and the terminal s built in file op...

Page 57: ...ge Handshake enabled or disabled Poll Polling enabled or disabled Timeout Delay Configurable protocol uses EOM to determine one of the following serial communications modes Character Mode When EOM is...

Page 58: ...data or the RES character no data is available to send You can configure the following serial port parameter Baud rate Polling Mode D Protocol Polling Mode D protocol requires the host computer to as...

Page 59: ...etwork only Configure the Intermec Gateway or DCS 30X For help see Configuring the Intermec Gateway or DCS 30X on page 46 3 Configure the access points For help see Configuring the Access Points on pa...

Page 60: ...ou are using a UDP Plus or WTP network you must also assign an IP address to the Intermec Gateway or DCS 30X Configuring the Intermec Gateway or DCS 30X Note The Intermec Gateway is pre installed on t...

Page 61: ...network and the RF UDP Plus WTP or TCP IP networks After you configure the network you can collect data anywhere within range of the access points in the wireless network When you move out of range of...

Page 62: ...ecurity User Name and Password For more information about configuring the terminal for 802 1x security see Configuring the 802 1x Security Parameters on page 49 The Network Name and WEP Encryption par...

Page 63: ...ensible Access Protocol LEAP is Cisco s proprietary authentication type This section describes how to configure both 802 1x TTLS and LEAP security It also describes how the BASEDATE TXT file is used L...

Page 64: ...11b radio the 802 1x TTLS security option includes additional 4MB memory and firmware version 7 14 or later Note The CACERT PEM file on the terminal s C drive is used for 802 1x TTLS security Do not...

Page 65: ...interference in RF communications When the terminal is authenticated it emits a low beep and then a high beep The application that was running on the terminal if any resumes If authentication fails t...

Page 66: ...p see the documentation for your Cisco access point your terminal is configured with the primary network advanced network and radio parameters 2 Configure your Cisco access point to communicate with y...

Page 67: ...menu system and save all changes 5 When the terminal is authenticated it emits a low beep and then a high beep The application that was running on the terminal if any resumes If authentication fails t...

Page 68: ...Chapter 3 Operating the Terminal in a Network 54 Trakker Antares 2475 Vehicle Mount Terminal User s Manual...

Page 69: ...you may encounter while using the terminal and provides some possible solutions It also describes how to boot or reset the terminal and clean the terminal screen This chapter covers these topics Prob...

Page 70: ...diagnostics to help analyze and solve problems For help see Error Numbers and Messages in Chapter 4 of the Trakker Antares 2400 Family System Manual P N 071389 If you have problems with TE 2000 termi...

Page 71: ...rn the 2475 to Intermec to replace the backup battery For help contact your local Intermec service representative The terminal appears to be locked up and you cannot enter data Try these possible solu...

Page 72: ...nal may be waiting for another command to complete the configuration change If you started by scanning the Enter Accumulate command you must finish the command by scanning the Exit Accumulate command...

Page 73: ...tion Menu Serial port configuration error EOM 1 cannot equal EOM 2 Configuration was not updated EOM can be one or two ASCII characters but you cannot set the first and second character to the same ch...

Page 74: ...ork administrator to get the IP address assigned to the terminal and the Intermec Gateway DCS 30X or host You see this error message when exiting the Configuration Menu Network configuration error Net...

Page 75: ...rom the Communications Menu For help see Start of Message SOM in Chapter 6 of the 2400 Family system manual You are configuring SOM or EOM in the Configuration Menu and cannot set two characters You m...

Page 76: ...d parameters on your terminal match the user name and password on your Odyssey server You may need to re enter the password on both your terminal and Odyssey server on your Odyssey server the user and...

Page 77: ...ate Modify the time and date so that it falls within the range of valid dates For help see Time and Date in Chapter 6 of the 2400 Family system manual If this is a recurring problem you may want to up...

Page 78: ...direct connect network you need to turn off the Keep Alive message if possible from the host so that the TCP session is maintained while a terminal is suspended The 2475 is connected to the host comp...

Page 79: ...he Intermec Gateway or DCS 30X to establish communications You can also reset the terminal For help see Resetting the Terminal on page 71 The Network Connect status light is turned off The 2475 is not...

Page 80: ...e 2400 Family system manual You see one of these error messages while running a PSK or EZBuilder application SCREEN ERROR 30 Code 9 Hit any key To exit SCREEN ERROR 31 Code 3 Hit any key To exit You m...

Page 81: ...Do not allow abrasive material to touch the window The input device will not read the bar code label Make sure you aim the scanner beam so it crosses the entire bar code label in one pass The angle yo...

Page 82: ...our local Intermec service representative for help Press to continue Receive Error XX press Enter There is an error receiving data from the Intermec Gateway or DCS 30X XX represents the status code er...

Page 83: ...e Execution Not Allowed configures the terminal to boot and restart your application each time you press to turn on the terminal Use this option if you want to restart your application every time you...

Page 84: ...option in the TRAKKER Antares 2400 Menu System For help see Upgrading the Firmware in Chapter 2 of the 2400 Family system manual Power Down Press 3 to turn off the terminal When you turn on the termi...

Page 85: ...terminal Scan the Boot Terminal label to reboot the terminal Boot Terminal 1 1 If the terminal will not scan you can perform a destructive reset cold boot the terminal A destructive reset can have unp...

Page 86: ...uvrir l unit annule la garantie et peut endommager les pi ces internes The terminals are built for use in a rugged industrial working environment To keep the terminal in good working order you need to...

Page 87: ...ion key labels This chapter covers these topics Terminal dimensions Power and electrical specifications Temperature and environmental specifications Screen Keypad options Application options Connectiv...

Page 88: ...wer supply Memory Backup Rechargeable NiCad 700 mA battery pack Electrical rating x 12V 750 mA Temperature and Environmental Specifications Type of Operation Range C Range F Operating the terminal 10...

Page 89: ...ded with double byte fonts or used for 802 1x TTLS security Extended memory option for an additional 2MB or 4MB SRAM storage drive 802 11b Radio Specifications Radio Feature Specification Radio type D...

Page 90: ...the Trakker Antares 2400 Family System Manual P N 071389 Terminal Cable Accessories COM1 RS 232 null modem adapter cable P N 066847 Codewriter 4102 printer cable P N 067642 O Neil MicroFlash3 printer...

Page 91: ...able 7 62 m 25 ft P N 067731 9745 base station wand emulation cable P N 067364 016 Note The 9745 base station wand emulation cable does not provide an environmentally sealed connection to the 2475 Pin...

Page 92: ...9 Good Read Transmitted 10 12 VDC COM1 Port Pin Assignments Pin Description 1 Data Carrier Detect 2 Received 3 Transmitted 4 Data Terminal Ready 5 Ground 6 Data Set Ready 7 Ready to Send 8 Clear to Se...

Page 93: ...m 2 614 in 8 536 cm 3 361 in 4 73 cm 1 865 in 553 cm 218 in 825 cm 325 in 2 29 cm R 90 in 4 445 cm 2X R1 750 in 08 cm 4X R 030 in 2 83 cm 1 117 in 1 42 cm 560 in 939 cm 370 in 711 cm 5X 28 in 1 93 cm...

Page 94: ...Appendix A Specifications 80 Trakker Antares 2475 Vehicle Mount Terminal User s Manual...

Page 95: ...Trakker Antares 2475 Vehicle Mount Terminal User s Manual 81 Index I...

Page 96: ...ol characters postamble and preamble entering 31 extended characters configuring 31 audio signals list of 20 volume adjusting 20 See also beep authentication failed status beeps 20 success status beep...

Page 97: ...ooting 58 Wavelink Avalanche using See the Trakker Antares 2400 Family System Manual connectivity options described 75 connectors pin assignments 77 to 78 terminal ports described 8 terminal ports ill...

Page 98: ...n keys using 12 green status lights 18 H I help accessing 29 host computer not receiving data troubleshooting 64 input devices scanner cables list of 77 scanners list of 76 using 21 installing DCS 30X...

Page 99: ...port described 8 scanner port described 8 Portuguese accent marks entering 15 keypad described 11 POST failed error message 57 status beeps 20 success status beeps 20 postamble ASCII control character...

Page 100: ...Connect 19 Network Transmit 19 Power 19 troubleshooting 64 67 User Defined 19 storing the terminal batteries managing 10 humidity range 74 temperature range 74 Subnet Mask command determining when to...

Page 101: ...ntermec Gateway 68 locked up application 70 operating the terminal 56 to 58 resetting the terminal 71 RF network communications 64 running applications 66 scanning bar code labels 66 serial communicat...

Page 102: ...Index 88 Trakker Antares 2475 Vehicle Mount Terminal User s Manual...

Page 103: ......

Page 104: ...rate Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com Trakker Antares 2475 Vehicle Mount Terminal User s Manual 072383 003 P N 07238...

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