INSYS Pocket ISDN
Maintenance, Repair and Troubleshooting
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12
Maintenance, Repair and Troubleshooting
12.1
Maintenance
The product is maintenance-free and does not require special regular maintenance.
12.2
Troubleshooting
If a failure occurs during the operation of the product, you will find troubleshooting
tips in the "Knowledge Base" on our web site (http://www.insys-
icom.de/knowledge/). If you need further support, please contact your reseller or
INSYS icom. You can contact our support team via e-mail under support@insys-
tec.de.
12.3
Repair
Send defect devices with detailed failure description to the source of supply of your
device. If you have purchased the device directly from INSYS icom, send the device
to: INSYS MICROELECTRONICS GmbH, Hermann-Köhl-Str. 22, 93049 Regensburg.
Before dispatching the device:
Remove any inserted SIM cards.
Backup the configuration on the device and any other stored data if required.
Backup any sandbox applications running on the device.
Caution!
Short circuits and damage due to improper repairs and
modifications as well as opening of products.
Fire hazard and damage of the product.
It is not permitted to open the product for repair or
modification.
