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December 2008 - InnoMedia
© 2001 InnoMedia. All rights reserved.
InnoMedia iPBX Administrative Guide
Two external phone numbers (VoIP trunk lines) are routed to Auto Attendant system. They are
408 378 6666 for corporate headquarter (HQ) auto attendant profile, and
408 378 6667 for customer service (CS) auto attendant profile.
The incoming calls are not limited to only one session, for example, calls that are designated to HQ, iPBX
may sequentially search first available line and create a connection to HQ ATT until reaching the
maximum concurrent trunk line number purchased.
1.
Go to the page of Telephony
Settings
VoIP trunks.
2.
Configure phone numbers: 4083786666 and 4083786667 as the company representative
numbers, named one as ‘HQ’ and the other ‘CS’ as the image shown below. Note that the
‘Private’ line field should be left as ‘None’ so that incoming call designated to the specific
numbers will be routed to Auto Attendant instead of any personal desktop phone.
3.
Configure the Profile for the numbers. Please refer to
section < Configuring VoIP Trunk Profiles >
for the details.
Figure 5.14 Assigning Auto Attendant Incoming line information
4.
Go to the page of Telephony
Settings
Trunk Routing
VoIP Incoming Call. This page displays
the numbers available for being assigned to company representative numbers.
5.
Click the <Rule Setting> button and define the routing rules for any particular representative
numbers.
