April 10, 2013
INFODRAW TMRS User Manual v5.3
206
5)
Q:
The “MRS Monitor” program does not recognize my device (When connecting
with a LAN connection).
A:
Check the following:
1)
Hardware:
a)
Make sure that the network cable is connected to the device and to your PC
(if you are connected through your PC).
2)
Software:
a)
Open the Configurator program by connecting the USB cable and raising Dip
switch number 1&2. Enter the “Local Network” section, choose the DHCP
option (dynamic IP) or the manual option (static IP), and fill in the details
necessary. Save the changes and restart the device.
6)
Q: My MRS device is online, but I can't see the video feed from the camera my
device is connected to.
A:
Check the following:
1)
Open your device folder by pressing on the + sign, and drag the camera icon to
one of the video channels.
2)
Make sure that your device is connected to the camera and that the camera is
activated (being powered).
3)
Try to double click on the icon of the Camera.
4)
Right click the icon of the camera in the folder of your device and make sure that
there is a “tick” next to the Enable option, then wait for about 2 minutes before
the video is enabled again.
5)
Press the F3 button on the video channel and make sure that the settings of the
video channel are compatible with the settings of the camera (especially the
Image size – PAL or NTSC).
6)
Go to your server, enter the “Permissions” menu, and check that your device is in
a “passive” access level or higher, or that unlisted device and users are allowed.
