April 10, 2013
INFODRAW TMRS User Manual v5.3
205
4)
Q: The “MRS Monitor” program does not recognize my device (When connecting
with the wireless cellular modem).
A:
Check the following:
1)
Hardware:
a)
Make sure that the SIM card is activated (by trying to go on the web with
your cell phone) and that it is properly placed in the device - on its rail, face
up. If you are not able to activate your SIM card, contact your Cellular
provider.
b)
Make sure that the GSM antenna is properly screwed-in to the device. Make
sure the antenna is not screwed-in the GPS slot by mistake (with the
exception of some TMRS devices which only have one antenna slot for GPS).
c)
DIP switches 1 & 2 should be in “down” position when using the wireless
cellular modem.
2)
Software:
a)
In order to configure your device, you need to connect a USB cable, and
activate the “MRS Device Configuration” program. If you have a TMRS device
you need to raise Dip switches 1 & 2 which are placed on the side of the
device.
b)
Enter the Modem tab. Select the “Manual” option and fill in the information
of your modem. The information should be given to you by your cellular
provider.
c)
If your cellular provider tells you that your SIM card is locked, open the “MRS
Device Configuration” program. Open the SIM tab on the left side of your
window. Fill in the PIN and PUK details which will be given to you by your
provider.
