Communication and Control Troubleshooting Tips
December 3, 2008
H A R R I S C O R P O R A TI O N
| I P A 68 0 0 + A S I O N I P V I D E O G A T EW A Y
Release 1.2.0 | Page 38
A.3 Hardware Communication and Control Issues
A.3.1 Frames Fail to Communicate with the PC after a Power Failure
You must exit the software and restart after the frame recovers from its power failure. To restore communications between the PC and the frames,
ensure that the frames have three or more minutes to recover from the power failure before you exit the application and restart the PC.
A.3.2 Module Does Not Seem to Work
Although the following troubleshooting tips may seem obvious, please take the time to ensure the following:
1
All appropriate rear connections are securely made
2
The board is securely installed (with no bent pins)
3
The frame is turned on
A.4 Contacting Customer Service
We are committed to providing round-the-clock, 24-hour service to our customers around the world. Visit our
visit our support web sites:
http://
www.broadcast.harris.com/support/
and
https://premier.harris.com/broadcast/
.
and click on
Support
>
Technical Support
for information on how
to contact the Customer Service team in your geographical region.
